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How The Customer Services Team At Zara Can Help
- To find your nearest store
- To return an order placed online
- To track the process of your order
- To find out about the Zara gift card
- To get information on warranties
- To enquire about products
- To report a problem with payment
Zara Products and Services For Customers
Zara is a clothing, accessories and homewear retailer. Some Zara products include: dresses, outwear, tops, trousers,jumpsuits, shoes, handbags, suits, kidswear, baby clothes, baby hampers, bedroom products, bathroom items, tableware, products for the living room and general homewear. The Zara customer services team can help with enquiries about these.
Zara is well known for its coats. The retailer has a range called TRF which tends to be lower priced than the main range and is marketed towards a younger audience who may be more conscious of trends than the average customer. The Zara website lists a lookbook for every season or month for every department which may feature products that are new for that month. The retailer also has a seasonal campaign based around print and broadcast media, which can be viewed online and the products purchased instantaneously.
There is also a Zara app available across most devices including Android, iPhone/iPad, Windows Phone and Blackberry 10. The app allows you to view the latest collection, locate your nearest store and much more.
If you are looking for something for someone special, Zara gift cards are available. You can purchase a physical gift card from a store or send one straight to their email address at a date and time which suits you. The E-Gift Card is valid for three years from the date sent, and you can easily choose the amount. You can also use the Zara website to view the remaining balance of your gift card or register a gift card purchased in store. You can send the physical gift card by post. Problems should be directed to Zara customer service UK.
Online prices on the website are the same as in store for Zara customers, although at sale times there may be slight differences which will displayed on the item’s ticket. Zara accepts all major credit/debit cards as a form of payment. You can have your item delivered to a home/work address or to a store. Store/standard home delivery takes 3-5 days, but there is an express option of 1-2 days for an extra charge. If the item is not to your satisfaction, you can return it within one month of purchase. Returns are always free of charge, and you can choose to return to a store near you or to have it picked up from an address.
Zara Home is largely similar to Zara clothing. It’s website also features a lookbook for every season and a visual campaign in the form of a video. Zara Home also has a ‘Basics’ range which covers essentials for the home such as bedsheets and towels. The website also provides gift ideas for him and for her if you are struggling to find a present for a loved one. Both Zara websites also offer a gift wrapping service except at peak times such as a sale period.
Zara is a Spanish retailer founded in 1975. It is the flagship store of the Inditex group, who own some of the biggest retailers such as Massimo Dutti and Bershka. Zara has become famous in the industry as it is claimed that the retailer needs just two weeks to develop a new product and get it to stores, rather than the more common six month period favoured by its competitors. It also prefers not to advertise as much as other retailers, focusing its revenues on opening new stores instead. As a result of this strategy, Zara was designed by Louis Vuitton fashion director Daniel Piette as ‘possibly the most innovative and devastating retailer in the world’ whilst CNN named it a ‘Spanish success story’. Zara is also known as a fashion imitator, as it focused on what customers wanted to wear rather than using seasonal fashion shows and trend prediction to dictate its products. There are over 2000 Zara stores across 88 countries.
Online sales for the Spanish fashion company Inditex, who own Zara, have soared by 42 per cent to a record 553 million Euros. Other chains in the fashion sector are struggling, where as Inditex who also own Massimo Dutti and Pull & Bear appear to be flying through the recession unscathed. The company has reported a turnover of £16.7 billion, up over a billion from last year.
Online sales only account for three per cent of overall sales, however the internet itself accounts for 20% of the companies growth in the last year. Inditex began its presence online in 2007 with a website for the home sector of Zara before launching Fashion Retail in 2011 when all of its brands became available online.
Number Direct is a telephone directory and call routing service and is not connected to Zara. The direct contact number for Zara can be found in the public domain or on their official website.