Virgin Mobile UK Customer Services Contact Number

The contact number for Virgin Mobile UK is available directly from their website at no or lower cost

0345 454 1111

Calls cost 7p per minute plus your standard network charge.

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Virgin Mobile is Virgin Media’s mobile phone services. Virgin Media is a telecoms company that was created due to the merger between Telewest and NTL in 2006. Virgin is the only company to own it’s own network of fibre-optic cables in the UK.

Virgin Mobile Contact Numbers

Virgin Mobile Opening Hours
Customer Services Monday to Saturday
9 am to 5.30pm
Sunday
11 am to 5 pm
Pay As You Go Monday to Saturday
9 am to 5.30pm
Sunday
11 am to 5 pm
SIM Only Monday to Saturday
9 am to 5.30pm
Sunday
11 am to 5 pm
Pay Monthly Phones Monday to Saturday
9 am to 5.30pm
Sunday
11 am to 5 pm
Upgrades Monday to Saturday
9 am to 5.30pm
Sunday
11 am to 5 pm
Complaints Monday to Saturday
9 am to 5.30pm
Sunday
11 am to 5 pm

Virgin Mobile Customer Services

You can get in touch with the Virgin Mobile Customer Services number if you would like to find out more about the services Virgin Mobile offer, you would like to find out about their mobile broadband, you need some help logging in, you would like to reset your account password, you would like some help choosing what SIM or phone you should buy, you would like to create an account and buy a mobile, you would like some help downloading the Virgin Mobile app, you are going abroad and you need some help or advice about using your phone or you have some other general enquiries about the Virgin Mobile services.

Virgin Mobile Pay As You Go

On the website, you can compare Pay As You Go phones and choose the right one for you, all of the phones come with free delivery and a £10 top up. With Virgin Mobile Pay As You Go phones, you can sign up to their JAM packs that last 30 days and automatically refreshes. You have to pay upfront for the phone cost and then only pay for what you use each month or each top up.

Virgin Mobile SIM Only

If you already own a mobile phone you’re happy with you can buy a Virgin Mobile SIM that comes by itself. They offer two types of SIMs: pay monthly SIMs, Pay As You Go SIMs. With a pay monthly SIM, you get a set amount of data, calls and texts at a fixed price every month which you can choose on the website when you are buying your SIM. With a Pay As You Go SIM, you can choose your JAM pack which are available in every SIM size and come with different data, texts and calls.

Virgin Mobile Pay Monthly Phones

On the Virgin Mobile website, you can view all of the Pay Monthly Phones that are available at the moment. Each price shown on the website includes the monthly cost of the plan and the phone, all phones are available with 4G as a standard. You can compare pay monthly phones on the website as well as look through the different deals and plans available for that phone. Some pay monthly mobiles have other devices included in the prices such as a smart TV, a tablet and even a gaming console bundle.

Virgin Mobile Upgrades

If you have a Pay Monthly phone plan that has finished its contract and you would like to upgrade to a new model of phone you can do so on the Virgin Mobile website. All you need to do to upgrade is press the upgrade button on the website, select the phone you would like to upgrade to and then a plan, once you have done this you need to select the ‘I am an existing Virgin Media customer’ and check out. After check out, you should receive your new phone and plan within 2 days (maybe longer if it is a bank holiday).

Virgin Mobile Complaints

You can get in touch with the Virgin Mobile complaints team if you have had a negative experience with the company such as if your mobile signal is bad or not working at all, you have experienced a rude member of staff, your phone arrived broken or smashed, you’ve had problems with payments or you have experienced something else that you feel you need to complain about.

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Virgin Mobile UK. The direct contact number for Virgin Mobile UK can be found in the public domain or on their official website.