The contact number for Scotrail is available directly from their website at no or lower cost

0344 811 0141

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Scotrail Contact Numbers

Opening Times
Customer services 7 days a week 7am till 10pm
Making a claim 7 days a week 7am till 10pm
Report a safety issue 7 days a week 7am till 10pm
Assisted travel  7 days a week 7am till 10pm
Lost property  7 days a week 7am till 10pm
Volunteering 7 days a week 7am till 10pm
Complaints 7 days a week 7am till 10pm

Customer service

You can phone the number above to enquire about train times and ticket prices, such as Day Out travel passes, business tickets, the kids go free initiative, the Spirit of Scotland travel pass and more.

You can also use this number to find out information about Club 50 , what you need to join and the benefits you receive from joining.

To find out details about on-train catering you can phone the number above and get details on the types of foods that are available, if any, on your journey.

Making a claim

When you phone this number you can request a compensation claim, you are entitled to get some or all of your money back if you have been delayed for more than half an hour.

You can also make a claim from ScotRail if you missed your connection because of a delay on one of their trains. The important thing to note is that your claim must be made within 28 days of the delay occuring.

The longer delay, the more of your money you’ll also be refunded.

Report a safety issue

You can report safety issues at the Help Points at train stations, or by speaking to the rail staff on the train, but in some instances, you might only be able to do this at a later time. If the safety issue is an urgent one you are encouraged to report it by phoning the number above.

Assisted travel

Here they will be able to help you with any queries you might have regarding assisted travel.

When you phone this number you will have to provide details on your travel plans, such as the date you will be travelling, the time and where you’ll travel from and to. You can book assistance up to three hours before you need to travel, however, in the instances where you will be travelling using other train operators, you will need to let them know 24 hours before you are due to travel so they can make the necessary requirements.

Lost property

The majority of items that have been left on trains or at stations where Scotrail trains pass through will be taken to Glasgow Queen Street station, where you are able to pick up the items. In some cases, there might be a small charge for returning your items to you, which you can find out more about when you phone the number above. And Scotrail won’t be able to post items out to you.


There is a scheme where you can adopt a station, phone the number above to find out further details about this, and whether your business, charity, school or club would be able to help in this way.

When you volunteer Scotrail will reward you in two different ways, with complimentary passes, you can find out more details about this when you phone the number above.


When you call this number they will aim to satisfy your complaint whilst you’re on the line. However, in some cases this might not always be possible. If not, ScotRail aims to answer any complaints within seven working days. When you make your complaint ensure that you provide enough details for the customer service operator to be able to make a full investigation.

Number Direct is a telephone directory and call routing service and is not connected to Scotrail. The direct contact number for Scotrail can be found in the public domain or on their official website.