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Panasonic is a Japanese electronics corporation with global headquarters in Osaka. It began in 1918 as a lightbulb socket manufacturer, making 2018 the centenary for Panasonic. The corporation was named Matsushita Electric Industrial Co. Ltd. after the founder Kōnosuke Matsushita. It only changed the name to Panasonic in 2008, though products were sold under the Panasonic brand from 1955 onwards. Panasonic operates in more than 30 countries across Europe. Around 400 employees work at the UK head office in Berkshire. Panasonic UK was first established in 1972 and has been growing since then. It is one of the leading suppliers of consumer electronics like televisions.
Panasonic Contact Numbers
Contact Panasonic UK using these phone numbers if you need help.
A Panasonic representative can provide assistance with any queries during their business hours, as shown above. You can call to find out more about the specifications of a Panasonic item you are intending to buy. Or you can find out where to buy it by asking for your nearest Panasonic stockist. Enquire about promotions and discounts to see if they will apply to your purchase. If you want to recycle an old Panasonic device, call to find out how you should go about this. You could also report spam and fraudulent messages claiming to be from Panasonic, since phishing is a serious problem for customers.
While many retailers sell Panasonic products, you can buy them straight from the source through the aptly named Panasonic Direct online store. Panasonic might offer extended warranties on particular products as a promotional offer. You can buy televisions, cameras, Blu-ray and DVD players, home appliances, landline phones, smart home devices, and personal care items from Panasonic. You can call to check the returns policy and chase a refund if you should have received one. The team can also help you with ordering spare parts for a Panasonic device if you know the name and code of the product.
If you have an account for orders through Panasonic Direct, this is separate from My Panasonic. You can create a My Panasonic account on the primary website for Panasonic UK. This allows you to receive regular updates from Panasonic about special offers or product safety. You can register your Panasonic devices on your account to keep the information all in one place. This will come in handy if you need to claim against the warranty. However, this is not necessary, as all you need to make a claim is a valid purchase receipt. Creating a My Panasonic profile will also enter you into a competition, with a prize such as a Lumix camera.
Panasonic products purchased in the UK and Ireland are protected against manufacturing defects under the Pan European warranty. The standard warranty length is either 12 months or 24 months, depending on the product type. Some product parts may be covered for an additional 2 or 5 years. Report a fault with your product and they can arrange an exchange. This applies to small kitchen appliances, home phones, smart home devices, and personal care items. For other products, you can organize an inspection and repair at a service centre or a home call-out.
Panasonic Business provides technology solutions for commercial businesses. Whether your company is large or small, you can optimize offices and classrooms with tailored Panasonic systems. From security to communications, there are products to meet all of your business needs. Professional cameras, computers, visual systems, security, or integrated solutions to improve efficiency – you could have it all, or whatever suits the scale and budget of your business. Panasonic also provides industrial solutions as well as finished products. Contact Panasonic to discuss their industrial tools and materials.
If you have a complaint about a Panasonic product, you should report it to the retailer. The dedicated advisor you speak with will ensure a thorough investigation into your complaint takes place. They will give you a reference number known as a Case ID, which you will need if you phone back to check on the progress. If they do not handle or resolve your complaint satisfactorily, you can ask to escalate it. After this, they should give you a final response within 3 working days. If you still disagree with the outcome, take your complaint to the Consumer Ombudsman.
Other Ways to Contact Panasonic
Even if you cannot speak on the phone, it is easy to contact Panasonic. Send your general enquiries in Facebook messages or in tweets to @PanaService_UK. If you do not receive help this way, you can send an e-mail directly to email@example.com. If you want to put your complaint in writing, then you can e-mail it to firstname.lastname@example.org. You could also write a letter and post it to the Panasonic UK head office address. For immediate assistance, you can try using the live chat if an advisor is available. You could take matters into your own hands without contacting Panasonic if you download a manual or locate a service centre.
Number Direct is a telephone directory and call routing service and is not connected to Panasonic. The direct contact number for Panasonic can be found in the public domain or on their official website.