NHS Pensions

The contact number for NHS Pensions is available directly from their website at no or lower cost

0300 330 1346

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NHS Pensions contact numbers

Opening Times
NHS Pensions helpline Monday to Friday 8am till 6pm Saturday 10am till 5pm
 Get an estimate of your pension Monday to Friday 8am till 6pm Saturday 10am till 5pm
Leave or take a break from the scheme Monday to Friday 8am till 6pm Saturday 10am till 5pm
Increasing your pension Monday to Friday 8am till 6pm Saturday 10am till 5pm
 Joining or transferring into the scheme Monday to Friday 8am till 6pm Saturday 10am till 5pm
 Divorce and your pension Monday to Friday 8am till 6pm Saturday 10am till 5pm
Complaints Monday to Friday 8am till 6pm Saturday 10am till 5pm

NHS Pensions helpline

When you phone this number you can also change details associated with your accounts, such as a new address or phone number.

You can also request details relating to the cost of being in the scheme and information about the annual allowance – which is the maximum amount of tax free growth your pension can have in one year, a figure which is set by the HMRC. You can also request details about the lifetime allowance and get help working out if it’s likely your pension will exceed this when you come to cash it out.

Get an estimate of your pension

When you call this number you can make use of the free service to get information about your NHS Pension. You can also get more detailed information about your estimate, such as the survivor benefits, retirement lump sums, pay information, pensions increase, pension sharing or earmarking and other further information.

Leave or take a break from the scheme

From opting out, getting a refund or transferring out, there are many options open to you if you no longer wish to continue with your NHS Pension. When you phone this number you can explain your situation and what you’re hoping to get from it, and the person on the line can offer advice on the best thing to do in your circumstances.

If you’re worried you’re being targeted by a Pension scam you can also phone the number above to get advice on the situation and what you should do. It’s important to protect yourself from these scams as you might lose most, if not all, of your pension savings. You’re also at risk of HMRC tax charges.

Increasing your pension

When you speak to them on the phone they can run through the different options of increasing your pension, what the cost involves and what the return is for you. There are such things like Half Cost Added Years, Bigger lump sum purchase, Early Retirement Reduction Buy Out and Money Purchase Additional Voluntary Contributions for you to consider, as well as the tax implications of each of them.

Joining or transferring into the scheme

It’s relatively easy to do and could be set up the same day, with very little effort on your part. When you join the scheme your contributions will come out of your salary automatically and you will receive a membership number, also called an SD number, use this number in all correspondence with NHS pensions.

Divorce and your pension

When you phone this number they can inform you of what’s likely to happen in these events and the steps you need to take in the event of a divorce of dissolution.


The customer service team will do their best to help resolve the complaint whilst you’re on the phone with them and aim to get it resolved within 10 working days. However, in some cases, this might not be possible and they will have to investigate the complaint and get back to you at a later time. If this happens you will need to provide some contact details so they can get in touch with you, let them know a convenient time for them to call. NHS Pensions aims to resolve customer concerns fairly, quickly and as thoroughly as possible.

Number Direct is a telephone directory and call routing service and is not connected to NHS Pensions . The direct contact number for NHS Pensions can be found in the public domain or on their official website.