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What Should I Contact Megabus for?
- Book your journey.
- Amend or cancel a journey.
- Get live travel updates.
- To complain about your Megabus experience.
Other Megabus Phone Numbers
Megabus Opening Hours
|Customer Service||24 hours a day, seven days a week|
Megabus Head Office Address
|Head Office||10 Dunkeld Rd, Perth PH1 5TW|
About the Megabus Service
Megabus is a low cost coach service. It serves over 100 destinations in Europe in France, Belgium, Netherlands, Ireland, England, Scotland and Wales. The price of the fares can range, from £25 one-way from Liverpool to Paris, to £3 one-way from Manchester to Sheffield. Most coaches are equipped with WiFi, air conditioning and toilets, and all of them have disabled access. The coaches all have a distinctive branding so you always know what to look for. Over the summer period, Megabus cater for a number of festivals and events, offering direct drop-off and pick-up to the sites. Megabus offer a Gold service, with WiFi and power sockets plus complimentary refreshment served to your seat. Megabus also has a sister service, Megatrain which offers cheap train travel, such as Warrington to Glasgow for just £1. Megabus UK also offer a lot of routes into and out of London.
Background of Megabus
Megabus is part of the Stagecoach Group. Megabus was launched in 2003, Megabus now goes to destinations all around Europe, carrying over two million passengers per year. The company also operates Megatrain, for low cost train journeys and Megabusplus, which integrates bus and rail services all for an affordable price.
Disabled Travellers And Megabus
Megabus and Megatrains services are open to everyone, including those with disabilities and mobility issues. Employees of the company will always try to assist any travellers who have difficulty walking or normally use a wheelchair.
If you would typically use a wheelchair or scooter, but are able to climb the couple of steps onto the bus, Megabus will be able to store your mobility aid in the luggage bay. The driver of the bus will then help you into your seat and make sure you have enough space and time to get seated comfortably.
However, if you are a wheelchair users that needs to remain in it for your trip on the bus, you should not buy your ticket online, you will need to contact Megabus directly. When you ring Megabus, you will need to tell the customer service agent what date, time and destination you require. The agent will then make sure there is the appropriate availability for you onboard and if there is, there will be either a bus with a wheelchair lift provided or a ramp allocated to the particular trip.
If the trip you want to book on is full, the agent will then suggest another, more suitable travel time. If you will have a personal care attendant, also called a PCA, joining you on your trip, these will also need a reservation too.
If you wish to remain in an assistive device whilst on board the Megabus, you will need to make your reservation as early as you can, but no later than 48 hours before the date you want to travel. If you fail to do this, Megabus will will do its best to accommodate extras needed for your trip, but they hold the right to deny travel on a specified trip if you cannot be safely accommodated in the requested frame of time.
Am I allowed to take food and drink onboard?
You can’t take hot food onboard, but you can take cold food/drinks and hot drinks with a lid.
What do I need to give the driver to board?
You’ll need to give the Megabus driver your reservation number when you board the bus.
Can I take a pushchair on the bus?
Yes, you can take a pushchair on a Megabus journey but it must be folded up and placed in the hold.
Do I get a ticket?
Megabus operates a ticket-less system; you’ll simply be given a reservation number.
Can I change my reservation?
Amendments must be made 24 hours in advance. If the new reservation is more expensive, you’ll have to pay the difference. If it is less expensive, you’ll be refunded the difference.
Is insurance included in the cost of a reservation?
There is no insurance cover provided for loss, damage or injury if the carrier is found not to have been negligent. For cases of negligence, the maximum compensation fee is £500.
What can’t I carry in my luggage?
- Live animals (except for guide/hearing/helping dogs)
- Flammable liquids and solids
- Gas cylinders
- Raw meat products
- Infectious substances
- Radioactive materials
Can I book multiple journeys in one transaction?
Yes, you can do this by using the ‘add to basket’ function.
How can I make a complaint about my journey?
Send your complaint in writing via email. Megabus aim to respond within 14 working days.
How can I find out more information about cancellations and delays?
For up to date information about cancellations and delays which may affect your journey, follow Megabus on social media or call customer services to ask about a specific journey.
Do Megabus services have wifi?
Most Megabus services now have wifi and intends to add it to all services.
Can I make a reservation far in advance?
You can make a reservation several weeks and months in advance, depending on the service.
What should I do if I miss my coach?
Unfortunately, you will have to buy a new ticket, as tickets are only valid for a specific scheduled service. You can do this online, over the phone or by approaching a Megabus information desk at larger coach stations.
Can I get a refund if I need to cancel a journey?
Once booked, Megabus journeys cannot be refunded when cancelled. Refunds will be issued when a journey is cancelled due to a circumstance within the control of Megabus.
At what age can a child travel by themselves on a Megabus service?
For international journeys, a child has to be 15 to travel alone. For domestic journeys, children under the age of 14 must be accompanied.
Megabus Popular Questions
Where does Megabus stop in Cardiff?
The Megabus bus stop in Cardiff is located in Park Place, near the entrance to the Cathays railway station. It’s on the west side of Park Place, facing away from the city centre. The stop is treated as a request stop, so tell the driver that this is where you wish to get off when you board the bus.
Why does Megabus block Netflix?
Many Megabus buses now have wifi, but you may find that sites such as Netflix, Youtube, Spotify, Soundcloud and Imgur are blocked. This is because they are taxing on bandwidth, and the network wouldn’t be able to cope if everyone on the bus was watching Netflix!
When does Megabus release new dates?
You are able to purchase Megabus tickets usually around two months in advance, although it could be more or less depending on the type of service that you wish to book.
Megabus: Are dogs allowed?
No, dogs are not allowed on any Megabus services, with the exception of guide/assistance dogs.
Are Megabus tickets refundable?
Unfortunately, Megabus tickets are non-refundable. You can only trade in your ticket for another journey up to 6 hours before departure.
Number Direct is a telephone directory and call routing service and is not connected to Megabus. The direct contact number for Megabus can be found in the public domain or on their official website.