Marks And Spencer UK Contact Number

0844 826 8015

Marks and Spencer is a British high street staple, a retailer which primarily sells luxury food, clothing, and home items. The brand originated from a bazaar in Leeds in 1884, run by Michael Marks and Thomas Spencer. Today it has almost a thousand stores across the UK, with over half of them being Simply Food outlets. Between 2018 and 2022, the brand will be closing over 100 of their stores to aid a return to profitability. Throughout the 20th century, Marks and Spencer was an icon for selling high-quality British goods. They operate internationally too, with stores in several countries across Europe, Asia, and Africa. They only have an online store for Australia and New Zealand.

Marks and Spencer Contact Numbers

Contact Marks and Spencer for customer support on the phone.

Department
Phone Number
Opening Times
Customer Services
0844 826 8015
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Store Queries
0843 557 4377
(Mon – Fri) 8am – 10pm
(Sat – Sun) 8am – 5pm
Online Orders
0843 557 4378
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Furniture
0843 816 6796
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 5.30pm
(Sunday) 9am – 5pm
Sparks Card
0843 816 6797
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
Complaints
0843 816 6798
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm

Customer Services

You can contact Marks and Spencer customer services on 0844 826 8015 for help with any orders, including store collection. You can place an order over the telephone if you are happy to provide your payment card details. Call to ask about the current offers and discounts in stores and online. You can enquire about any of their products, from wine and flowers to clothing and homewares. Learn more about all the services on offer in stores, such as tailoring and fitting or made-to-measure clothing, custom food orders, and more. If you want to purchase gift card or check the terms and conditions of a voucher, call this number. They can also transfer you to M&S Bank and M&S Energy.

Store Queries

If you want to locate a Marks and Spencer store, including Simply Food, call 0843 557 4377. Marks and Spencer can advise you on their opening times and the facilities available or transfer your call to the customer services desk in the store. The departments and services on offer vary from store to store, so call ahead to avoid disappointment if you are looking for something specific like a cafe, M&S Bank, homewares, food to order, tailoring, bra fitting, or any other feature. You can enquire about any product sold in stores, including perishables like fresh food and flowers. Call to check store stock and find out if they can hold an item for you if you are able to pick it up and pay that day.

Online Orders

For help with your online account and orders through the website, call 0843 557 4378. Get help with payments, including using gift cards and promotional codes. Call for assistance with tracking your delivery, especially if you placed an order as a guest without an account. You have a 30-minute window after placing an order to call and make amendments. During this time you can change the delivery method and address, add gift options, or just cancel it altogether. For some products, this may not be possible, but you can still call them to check. Marks and Spencer can liaise with their couriers if there are problems with delivery. Call for advice on returning for refunds.

Furniture

Before you purchase furniture from Marks and Spencer, you should seek advice on measurements to make sure it will fit in your home. You can order fabric swatches if you want to see what it looks and feels like in person before committing to it. To do this, or to enquire about when an item of furniture will be back in stock, call 0843 816 6796. If you change your mind or made a mistake, you can only cancel a furniture order within 30 minutes of placing it. It can take up to 5 days for the refund to come through if payment was already taken for the order. Call to book your delivery slot or enquire about the delivery process, including services such as assembly and old furniture disposal.

Sparks Card

Sparks is the members club for Marks and Spencers customers, with a free loyalty card to collect points or Sparks. Members get priority access to sales, exclusive discounts, a birthday special offer, and invitations to private events like wine tasting experiences. Using a Sparks card also donates to your chosen charity from the list of Marks and Spencer partner charities. Call 0843 816 6797 if you require assistance with your Sparks account. This may include registering, accessing your personal offers, checking your points balance, or getting a physical card. Sparks offers are tailored to each customer, so get help if you do not receive the relevant offers you want or cannot apply them.

Complaints

Raise complaints with the store manager if you have a negative experience or identify a problem while visiting a Marks and Spencer store. Any staff member on the shop floor or counters should be able to fetch the manager if they are available. To complain specifically about a product, their website, or any other issue, call 0843 816 6798. You can complain about product quality if the item is defective or damaged. Marks and Spencer can arrange for a replacement or refund to be sent to you. Escalate complaints to the customer resolution team and ask to speak to a customer services manager, then refer your complaint to the Online Dispute Resolution platform if necessary.




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Other Ways to Contact Marks and Spencer

If you need to contact Marks and Spencer but the phone line is busy, you can use one of the contact forms on the website or send an e-mail to [email protected]. You can contact the social media teams on Facebook or by tweeting @marksandspencer. They are available from 8am to 10pm every day and will reply to you as soon as they can. When you use a contact form or send an e-mail, the reply could take 24 hours. If you prefer to be more traditional and write a letter, choose the relevant address below to post queries, requests, suggestions, and complaints. If you want to work for Marks and Spencer, browse the vacancies on their website.

Department
Address
Online Customer Services
Marks & Spencer Plc
PO Box 3001
Sheffield
S97 3GN
Retail Customer Services
Marks & Spencer Plc
Chester Business Park
Wrexham Road
Chester
Cheshire
CH4 9GA
Head Office
Marks & Spencer Plc
Waterside House
35 North Wharf Road
London
W2 1NW

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Marks and Spencer. The direct contact number for Marks and Spencer can be found in the public domain or on their official website.