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Marks and Spencer is a British high street staple, a retailer which primarily sells luxury food, clothing, and home items. The brand originated from a bazaar in Leeds in 1884, run by Michael Marks and Thomas Spencer. Today it has almost a thousand stores across the UK, with over half of them being Simply Food outlets. Between 2018 and 2022, the brand will be closing over 100 of their stores to aid a return to profitability. Throughout the 20th century, Marks and Spencer was an icon for selling high-quality British goods. They operate internationally too, with stores in several countries across Europe, Asia, and Africa. They only have an online store for Australia and New Zealand.
You can place an order over the telephone if you are happy to provide your payment card details. Call to ask about the current offers and discounts in stores and online. You can enquire about any of their products, from wine and flowers to clothing and homewares. Learn more about all the services on offer in stores, such as tailoring and fitting or made-to-measure clothing, custom food orders, and more. If you want to purchase gift card or check the terms and conditions of a voucher, call this number. They can also transfer you to M&S Bank and M&S Energy.
Marks and Spencer can advise you on their opening times and the facilities available or transfer your call to the customer services desk in the store. The departments and services on offer vary from store to store, so call ahead to avoid disappointment if you are looking for something specific like a cafe, M&S Bank, homewares, food to order, tailoring, bra fitting, or any other feature. You can enquire about any product sold in stores, including perishables like fresh food and flowers. Call to check store stock and find out if they can hold an item for you if you are able to pick it up and pay that day.
Get help with payments, including using gift cards and promotional codes. Call for assistance with tracking your delivery, especially if you placed an order as a guest without an account. You have a 30-minute window after placing an order to call and make amendments. During this time you can change the delivery method and address, add gift options, or just cancel it altogether. For some products, this may not be possible, but you can still call them to check. Marks and Spencer can liaise with their couriers if there are problems with delivery. Call for advice on returning for refunds.
Before you purchase furniture from Marks and Spencer, you should seek advice on measurements to make sure it will fit in your home. If you change your mind or made a mistake, you can only cancel a furniture order within 30 minutes of placing it. It can take up to 5 days for the refund to come through if payment was already taken for the order. Call to book your delivery slot or enquire about the delivery process, including services such as assembly and old furniture disposal.
Sparks is the members club for Marks and Spencers customers, with a free loyalty card to collect points or Sparks. Members get priority access to sales, exclusive discounts, a birthday special offer, and invitations to private events like wine tasting experiences. Using a Sparks card also donates to your chosen charity from the list of Marks and Spencer partner charities.
Raise complaints with the store manager if you have a negative experience or identify a problem while visiting a Marks and Spencer store. You can complain about product quality if the item is defective or damaged. Marks and Spencer can arrange for a replacement or refund to be sent to you. Escalate complaints to the customer resolution team and ask to speak to a customer services manager, then refer your complaint to the Online Dispute Resolution platform if necessary.
Other Ways to Contact Marks and Spencer
If you need to contact Marks and Spencer but the phone line is busy, you can use one of the contact forms on the website or send an e-mail to firstname.lastname@example.org. You can contact the social media teams on Facebook or by tweeting @marksandspencer. They are available from 8am to 10pm every day and will reply to you as soon as they can. When you use a contact form or send an e-mail, the reply could take 24 hours. If you prefer to be more traditional and write a letter, choose the relevant address below to post queries, requests, suggestions, and complaints. If you want to work for Marks and Spencer, browse the vacancies on their website.
|Marks & Spencer Plc
PO Box 3001
|Marks & Spencer Plc
Chester Business Park
|Marks & Spencer Plc
35 North Wharf Road
Number Direct is a telephone directory and call routing service and is not connected to Marks and Spencer. The direct contact number for Marks and Spencer can be found in the public domain or on their official website.