HSBC Customer Service Phone Number

The contact number for HSBC is available directly from their website at no or lower cost

0843 658 0827

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Why Call The HSBC Customer Service Number?

HSBC Contact NumberSome of the more common queries that are dealt with using the HSBC contact number are:

  • Enquiries regarding Current Accounts or Business Accounts
  • Enquiries regarding Debit Cards or Credit Cards
  • Enquiries regarding Mortgages and Mortgage Applications
  • Enquiries regarding Personal Loans and Business Loans
  • Enquiries regarding Savings products and services
  • Enquiries regarding insurance and protection services

Why Contact HSBC Bank?

When it comes to the biggest banks in the world, HSBC are certainly up there with the best. Although they are classed as a ‘Bank’ they are a multi-functional financial corporation with interests in consumer banking, corporate banking, mortgage loans and property management.

Unlike other banks, HSBC aim to focus more on the ‘consumer journey’ rather than simply selling standard financial products, for example, where other banks will offer specific types of savings accounts to parents, HSBC offer planning tools that utilise data provided by the customer to offer a bespoke package of services and products, aimed at maximising the customers potential returns on investment.

Similar ‘customer journey’ processes can also be found in most of their other products and services such as Credit Cards, Mortgages and Insurance products, making it easier for customers to decide whats best for them quicker and easier. The HSBC phone number is also considered one of the easiest to use by its customers.

The History of HSBC Bank

Have you ever wondered what HSBC stands for? it actually stands for Hong Kong Shanghai Banking Corporation and it was founded in 1991 when its original banks in Hong Kong, Shanghai and London formed a merger to create the UK-China global financial institution it is today.

The original foundations of the bank were established in the then British colonies of Hong Kong and Shanghai back in 1865 by Scottish financier Sir Thomas Sutherland shortly before UK-China trade routes had been established.

For 20 years after its 1991 merger, HSBC purchased numerous other banks across the globe and merged them into its own operations, helping it to become the biggest bank in the world by 2012 in terms of total assets under its control.

HSBC’s headquarters is based in Canary Wharf, London and by the end of the 2012 it had approximately 260,000 employees working for it worldwide with total revenues in 2012 exceeding $75 billion.

Leaked List of HSBC Clients Results in HMRC Clawing Back £135m

July 17th 2014

HM Revenue & Customs has managed to recover £135 million from 24,000 clients who were named on a list of retail bank HSBC’s Swiss Private Banking operation. The list was leaked by a former employee.

The Chief Executive of HMRC told an audience at a hearing in the House of Commons Public Accounts Committee recently that just one person has been formally prosecuted so far from the list, which was leaked by an angry employee who said that he wished to expose tax evasion.

When exposed, the leak sent ripples through the Swiss banking world which has been long valued by wealthy individuals for its stability, discretion and secrecy- as seen in the film The Wolf of Wall Street- and it led to an investigation in France which would determine whether HSBC helped French account holders to evade taxes.


The amount that has been recovered in the UK is significantly lower than the amount recovered in Spain (£220m) and £188m by France. The Tax Authority said that Britain had received strong enough data to pursue almost 4000 taxpayers for payments- preferably voluntarily rather than through prosecution. The authority added that 13 investigations were also ongoing. A spokesperson said that HMRC was ‘very determined’ to ‘shake some money out of these people.’

More HSBC Banks To Close As Criticism Mounts

July 10th, 2014

hsbc-bonusThe British bank HSBC has confirmed that it will be shutting down a further 19 branches between now and September. The closures are in response to the declining demand for high street  banking services as customers prefer to use the internet and telephone.

HSBC are not the only bank in the process of closing down many of their high street branches. Barclays is also planning to ax 24 between now and September while NatWest is planning a huge 73 closures. However, HSBC is easily the most aggressive. It closed 47 branches last year and has already shut down 27 in 2014. It now only has 1,117 high street locations in the United Kingdom.

Derek French, who is the director general of the Campaign For Community Banking, is very critical of the bank’s decision to close so many of its high street locations. He said: “Despite the destructive impact of bank closures on communities and in particular on independent retail businesses reliant on nearby banking facilities to bank cash takings, the Government is turning a blind eye. It argues that branch closures are a matter for the banks only – which is a great shame.”

Derek French believes that every British community needs their own high street bank and has suggested that the banks pool together to have a shared location. However, the competition between them means they have not considered this an option.

Other critics include Norman Baker, the Liberal Democrat MP for Newhaven, East Sussex, where a quarter of people who use the bank are not registered for telephone or internet banking. He worries that they will have to travel to Brighton or Seaford to access their finances. The Mayor of Newhaven is also opposing the closures. Judith Ost said: “The closure will make it difficult for many people to do their banking in a community which is not the richest. Short of Government intervention, banks will continue to close branches in challenged communities like ours.”

HSBC Chairman Backs 'Better Together' Campaign In Scotland Vote

June 16th, 2014

HSBC telephone numberThe Scottish chairman of the British bank HSBC has come out in favour of the ‘Better Together’ campaign. Douglas Flint, who was raised in Scotland and studied at the University Of Glasgow, believes that a vote towards Scottish Independence would be harmful to the country.

He showed his allegiances during a discussion with the Chancellor of the Exchequer George Osborne at the conference in London. He did so after being asked about his thoughts on the upcoming referendum in Scotland.

When Mr. Osborne said “the more the people of Scotland focus on the benefits of the UK they will be clear they want to stay in the UK” Douglas Flint responded: “Absolutely agree”.

On 18th September, Scottish citizens will be asked a simple yes or no question: “Should Scotland be an independent country?” It will be asked of everyone over the age of 16 who lives in the country.

Some of the people who have also stood behind the “Better Together” campaign to keep Scotland in the United Kingdom include the American president Barack Obama and Harry Potter author J.K Rowling who donated one million pounds to the campaign.

Rowling said: “Whatever the outcome of the referendum on 18th September, it will be a historic moment for Scotland. I just hope with all my heart that we never have cause to look back and feel that we made a historically bad mistake.”

HSBC has expressed that Douglas Flint was speaking in a personal capacity and that his thoughts do not necessarily reflect those of his bank. However, it does not have a large presence in Scotland with only ten high street branches.

Alistair Darling, the former Chancellor who is running the Better Together campaign for a No vote, believes that the referendum is “going to be closer than people think”. However, the early polls seem to suggest that that Scots will vote to stay in the union. It currently stands at a 43% Yes vote and a 46% No vote.

35 Year Long HSBC Customer Has Account Closed With No Explanation

March 17th, 2014

HSBC Customer ServiceA customers who has been banking with HSBC for 35 years received a letter from the bank telling them that their accounts would be closed down. HSBC refused to give their customer any explanation as to why the accounts were closed and did not give him a route to appeal against the action.

The customer, who wished to remain anonymous while writing to The Guardian, said that his accounts were in a healthy state. The staff at his local branch looked at his finances and could not explain the decision either. When he suggested writing to the bank’s complaints section they warned that they “may not be willing” to outline the reasons either.

The Cornwall based customer says that his treatment is “completely unacceptable” for someone who has been a loyal member of HSBC for the last 35 years.

The Guardian attempted to contact the bank on the customer’s behalf. A spokesperson told them: “We never take the decision to close a customer’s account lightly and understand that the decision can be difficult for a customer to accept. However, as a bank committed to controlling and managing risk to the highest international standards, we may decide to close a customer’s account where we do not feel that risk can be managed to those standards.”

HSBC declines to explain what the risks were in this customer’s case.

HSBC Accused Of Further Money Laundering

December 12th 2013

High street bank HSBC has been worryingly accused of yet another money laundering scheme, following earlier allegations concerning a hoard of secret Swiss accounts held overseas.

The fresh claims have inspired the bank’s former HSBC boss, Lord Green to call for an ‘ethically strong’ financial system among all UK banks and accountancy firms. The outgoing Trade Minister was fined £1.2 billion after HSBC, of which he was then Chairman, was found guilty of money laundering. He is now urging government regulators to implement a more robust, stable and ethical banking industry.

In this latest twist in the long-running criminal inquiry by the Financial Conduct Authority (FCA), HSBC has been reported to hold almost 3000 secret Swiss accounts, 70% of which are owned by illegal diamond dealers. HSBC employee Herve Falciani has been the main focus of scrutiny throughout the bank’s ongoing image crisis, after he allegedly stole the records of numerous HSBC customers who were suspected of dodging tax back in 2008 (becoming known as the Largarde List).

HSBC has stated it is currently cooperating with the Belgian authorities after a number of dawn raids were carried out on diamond dealers in Antwerp. These fresh exploits involving the British high street banking giant have done nothing but further complicate this sprawling tax evasion investigation, throwing the reputation of the bank into dubious light.

HSBC Accused Of Political Censorship

April 12th 2016

HSBC Panama

Hong kong student leader Joshua Wong has been refused, with no detailed explanation, when he requested to open two banking accounts with the global broker. He has, as a result, accused HSBC of political censorship as he actively campaigns to push the increasingly questioned autonomy of Hong Kong.

In the wake of Beijing’s increasing influence, fears for the autonomy of the mainland have seen many political parties taking action, with some even advocating for the outright independence of Hong Kong. Wong introduced the formation of the party Demosisto last month stating that their aim was to push for ‘self determination’ over the city’s future. As the uproar and threats of action against such political parties progress, as well as authorities from both Hong Kong and Beijing slamming the independence campaigners, it seems extremely coincidental that Joshua Wong’s accounts were rejected by HSBC. The face of the city’s pro-democracy movement that sparked controversy during the mass rallies in 2014 has said that the branch refused their service to him with ‘no detailed reason given.’

The nature of the accounts differed in that one was a personal account for Joshua, former member of the now suspended Scholarism, himself and one was a joint account opened with a fellow campaigner to enable them to receive donations to the party. Both were refused. ‘A business arrangement’ was the reason HSBC management gave  for refusing to open the accounts, and it seems by giving such a vague response, the bank have landed themselves in some particularly hot water with the activists. ‘HSBC phoned us and told us that because of administrative arrangements and business reasons, we are not allowed to open the joint account’ Wong explains. ‘It seems the fuss is because I am a politically sensitive person. Political censorship seems to have been involved in its business considerations.’ HSBC have, of course, denied that there is any political discrimination at play; ‘while we are not commenting on political matters, the bank will not refuse to open an account because of a customer’s political views.’ Hmmm. Wong is determined not to let this get in the way of his activism and has said that he will try other banks and failing that will use his own personal savings account to keep the party funded.

The accusation comes at a time when HSBC is already under fire in the media as it is accused as one the major international banks with heavy involvement in the Panama Papers Leak. The firm have been accused of helping wealthy clients to set up offshore companies in a bid to evade tax.

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