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HP stands for Hewlett-Packard, a company which was founded in Palo Alto, California in 1939. Hewlett-Packard manufactures computers, software, storage, printers, and other related products for consumers and businesses. In 2015, HP split into two separate companies. The PC and printers division became HP Inc., while a new spin-off company Hewlett Packard Enterprise was created for its business services. From 2007 to mid-2013, HP was the leading manufacturer of PCs in the world. It remains one of the largest information technology companies, with operations in over 170 countries. HP aims to provide accessible and stylish technology which makes life better.
HP Contact Numbers
Contact HP for help with their products during these office hours.
If you want to take a look at products in a shop rather than ordering online, ask HP to find your closest retailer who stocks HP. Should you want some advice on which HP product to buy, you can discuss it with the sales team. They can also place an order for you over the phone to save you some time. Call to learn more about the latest software updates or the additional packages you can buy to enhance your HP products. You can also contact HP if you want to recycle an old product, or trade one in for credit towards a new HP product. Recycling services are available across the UK.
HP products are available from many retailers, but you can place orders directly from the manufacturer on the HP website. You should receive a PDF invoice by e-mail the day after your order ships. If you do not receive this or the details are incorrect, call to resolve this. HP cannot add more products to an order, but they may be able to amend a delivery address before an order is processed. You can call to cancel an order if it has not been shipped yet. The turnaround time can be quite fast, so you should cancel as soon as possible. Once orders are processed and dispatched you will have to return them.
You can also track the order in your account on the website. The order status should display as received, in production, or shipping. There should be an estimated delivery date as a guide to when you can expect your order to arrive as well. If your order status does not update or the delivery date has passed, then call this number. If you provided a mobile number, you should receive a text the day before delivery. You will be able to choose a new delivery date or switch to collection if you need to. Call if there are any problems with delivery charges and you would like a refund.
If you order from the HP store, you can cancel any time before it ships. After this, you have 14 days from receipt of the item to return it if you are not happy. HP must receive the item back before they issue your refund to you. For this reason, you should allow a couple of weeks before calling to chase a refund. When you return an item, you will be charged for any additional HP services which you have partially used, such as a CarePack.
When your product is defective or arrives damaged or missing parts, HP will do their best to fix this for you. You can either ask for a refund and send it back or they will collect the item and issue a replacement. If you have booked a repair with HP for a faulty product and you are not impressed with the service, call to discuss this. You might want to complain if you experience the same problem multiple times, like ink cartridges not working in your printer or your laptop not being repaired properly.
Trying to figure out how to set up a new product or install new technology can be confusing. That’s why HP has a technical support team on standby to assist customers with questions about using their products. You will receive some diagnostic advice and guidance on quick fixes. Troubleshoot problems with printers, laptops, and computers, as well as storage devices or software packages. You can also find manuals online if you would prefer to do this by yourself. By registering your product, you make it easier to find tailored support for that specific device and any common problems it has.
Other Ways to Contact HP
When you have a question or complaint and cannot call on the phone, take to social media. Tweet to @HPSupport or send a message on their Facebook page. If customer service advisors are available, they will usually reply within a few hours. If you have bought HP products directly from the HP online store, then you can contact the aftersales team. Their e-mail address is [email protected]. Otherwise, if you have ongoing problems with any HP services, you can send feedback to the executive team here. You can also send enquiries or complaints by post to the registered head office address for HP in the UK. Address complaints to a senior manager if you are escalating.
|HP Inc UK Limited
Building 1, Floor 2
Number Direct is a telephone directory and call routing service and is not connected to HP. The direct contact number for HP can be found in the public domain or on their official website.