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Gigs and Tours is a concert promoter and online retailer which sells tickets to music events throughout the UK. This includes most tours from major international artists and popular British music festivals. Gigs and Tours is a trading name for SJM Concerts, which is the promoting company owned by and named after Simon James Moran. Some events and performers will use Gigs and Tours exclusively to sell tickets for their event. Sometimes they will offer presales for fans to buy tickets a few days ahead of general release. As Simon Moran is also a director at the Academy Music Group, Gigs and Tours can sell tickets for O2 Academy venues, and other major venues in the UK.
Gigs and Tours Phone Numbers
Contact Gigs and Tours on these numbers if you need some help.
In general, the information that they have will be posted on their website on the event sales page. If information is missing or important details are unclear, call to find out more about a music event. If you cannot locate your order details but you definitely paid for tickets, call customer services so they can find your reference number. You could also call to double-check ticket prices and their current availability before you try to purchase them. If your event is cancelled, you should call to find out what is going to happen with refunds. Call for help if you lose tickets or they are stolen.
You must be willing to give your payment details to the ticket booking agent. When you call, have all the details ready for the event and ticket type you hope to buy. This will make the process faster. Have a back-up for which tickets you would like in case your first choice sells out. In-demand tickets can sell out within minutes of going on sale, so calling does not guarantee that tickets will still be available when you get through to the booking helpline. When you make a booking, you can choose to have your tickets posted to your address, or to collect them from the venue box office to avoid problems if you are travelling.
When you book tickets through Gigs and Tours, you will receive a reference number. You need to keep a record of this number so that you can track your order online in your Gigs and Tours account. If you are not able to access your account or there is a problem with the order status, call our number and give your reference number so they can look into it for you. They can tell you when your tickets are despatched and how long it should take for them to arrive. To prevent ticket touting, Gigs and Tours usually does not send tickets out until a week before the event. If you still do not have your tickets 48 hours before the event, call this number so Gigs and Tours can help.
If you have a disability or are in a wheelchair, you can’t just buy standard tickets online. To make sure that you get a reserved disabled access space, call our number to book accessibility tickets with Gigs and Tours. If they are responsible for managing disabled bookings, they will sort this out for you. Sometimes, individual venues prefer to handle these bookings themselves, as they know their facilities the best. If this is the case, then Gigs and Tours can put you in touch with the right person at the venue. Often these spaces are limited, so it is best to call as soon as possible to make disabled access arrangements. Provide your requirements and they will allocate the best space.
Standard tickets for events will only guarantee you entry to the general area or the reserved seat number on your ticket. If you wanted a truly amazing experience, you could spend some more on a VIP or hospitality package with Gigs and Tours. They do not arrange the contents of each package, they only sell them on the artist’s behalf. If you want to confirm the details of a VIP package or find out if one will be available for a concert you are attending, then call our number. Packages will include premium seats and exclusive merchandise. Sometimes they will include a meet and greet with the artist or hospitality before or after the show. Call for instructions on the day of your event.
When you buy tickets from Gigs and Tours, you have to agree to their terms and conditions. In a high-pressure situation when you are trying to secure popular tickets quickly, you might not want to read them. However, you are agreeing that your purchase is non-transferable and non-refundable. In most cases, this will mean that you cannot change the details for the booking or cancel it for a refund. If the company is responsible for a problem with your order, you can call our number to make a complaint. Maybe you have been overcharged, or you did not receive your tickets at all. Complain about issues with the online booking system if you have trouble using it.
Other Ways to Contact Gigs and Tours
Gigs and Tours are on Facebook and also on Twitter if you want to follow them for updates. It is not guaranteed that you will get a reply if you send a message or tweet, but you can try. You could also take a look at what other people are saying on these social media pages in case anybody else has experienced the same issue as you. There is no public e-mail address you can use to contact Gigs and Tours directly, but they do offer a live chat. In order to access it, you will need to provide a reference number for an existing booking and the lead booker’s details (either postcode, phone number, or last 4 digits of the payment card). A slower option is to post a letter to the head office.
|Head Office||Gigs and Tours
19 York Street
Number Direct is a telephone directory and call routing service and is not connected to Gigs And Tours. The direct contact number for Gigs And Tours can be found in the public domain or on their official website.