First Choice

0844 826 0639

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0844 826 0639

Contact the First Choice customer service team on the number 0844 826 0639 where they can assist you with queries you have regarding a holiday you already have booked, help with booking a new holiday, providing feedback on a recent trip and more.

First Choice Contact Numbers

Phone Number
Opening Times
Customer services 0844 826 0639 9am till 7pm Monday to Friday 9am till 6pm Saturday and 10am till 5pm Sunday
Holidays and Flights 0844 248 2261 9am till 7pm Monday to Friday 9am till 6pm Saturday and 10am till 5pm Sunday
 Customer Welfare 0844 248 2263 9am till 7pm Monday to Friday 9am till 6pm Saturday and 10am till 5pm Sunday
Weddings and Vow Renewals 0844 248 2264 9am till 7pm Monday to Friday 9am till 6pm Saturday and 10am till 5pm Sunday
Complaints and Feedback 0844 453 0237 9am till 7pm Monday to Friday 9am till 6pm Saturday and 10am till 5pm Sunday

Customer services

Phone the customer services team for First Choice on the number 0844 826 0639 where they can assist you with any questions you have regarding an upcoming holiday, booking a new one, or providing feedback on one you recently returned from.

First Choice, part of the TUI group, want to ensure that you are satisfied with all manners of travelling with them, so you can use this number to phone them if they have recently contacted you about getting in touch because a change has been made to your holiday.

If you would like to make a payment towards your holiday you can phone this number, you will need your booking reference and card details to process this payment over the phone.

Holidays and flights

To make a new booking you can phone the number 0844 248 2261 where the First Choice team can help ensure you book the holiday of your dreams.

You can also use this number above to make amendments or cancel your current booking, you will need to provide your booking reference details when doing this. The amendments you choose to make to your booking may incur an extra charge, which you will need to pay whilst you’re on the phone, so make sure you have a card to hand to put the payment through.

Customer welfare

Phone the customer welfare team for First Choice on the number 0844 248 2263. When you phone this number they can help you ensuring you have the assistance you might need when travelling with the holiday provider. You can phone this number to book airport assistance, as well discuss the onboard facilities and what you might need whilst you’re up on the air.

If you are looking to take an assistance dog with you when you travel you can phone the number above where they can help you book a seat for the dog, at no extra cost, and explain what you and the dog will need to bring with you when you travel.

If you’re planning to bring medication and medical equipment on a flight with you, phone the number above to ensure that you follow the correct steps and have everything you need to do this, to ensure there are no problems when you enter the airport.

In some cases you will need to book taxi transfers separately to take you from the airport to the hotel when you land, you can phone this number above to help with this. If your transfers are included in your package holiday, you can also use this number to get a discount against the cost of the taxi transfer as you will have to pay for these separately.

Weddings and renewal of vows

If you would like to plan your wedding abroad you can phone the number 0844 248 2264 where the First Choice planners can help you ensure you have everything you need for your big day.

First Choice can assist with all manners of planning your wedding or a renewal of vows whilst abroad, and you can phone this number to get the ball rolling and get advice on the steps you need to take.

If you already have your wedding booked with First Choice, you can also use this number to get in touch with the team who are helping to plan your wedding abroad. You can phone this number to get up-to-date information on the planning process, what needs to be done next, make payments and more.

Complaints and feedback

If you have recently just got back from a holiday with First Choice and would like to speak to them regarding your experience you can phone the number 0844 453 0237. Here they will be able to take both complaints and positive feedback and direct the latter to the relevant people to ensure the staff are made aware of your praise.

When it comes to complaints, First Choice is happy to listen to your complaint when you phone the number above. When you call this number be sure to have your flight and holiday details, your booking reference can also be useful, as well as much detail about the reasons for your complaint. In some cases, First Choice might be able to help resolve your complaint whilst you’re on the line, however, there might be a need for further investigation. In this case, First Choice will get back to you at a later date, on a phone number or at an address you provide them with. It might take up to 28 days for them to get back to you.

Once you’ve had your reply regarding your complaint, you can also use this number to get in touch with your After Travel Customer Support Advisor, this will put you in touch with the person who looked into your feedback.


Number Direct is a telephone directory and call routing service and is not connected to First Choice. The direct contact number for First Choice can be found in the public domain or on their official website.