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First Choice Contact Numbers
|Customer services||9am till 7pm Monday to Friday 9am till 6pm Saturday and 10am till 5pm Sunday|
|Holidays and Flights||9am till 7pm Monday to Friday 9am till 6pm Saturday and 10am till 5pm Sunday|
|Customer Welfare||9am till 7pm Monday to Friday 9am till 6pm Saturday and 10am till 5pm Sunday|
|Weddings and Vow Renewals||9am till 7pm Monday to Friday 9am till 6pm Saturday and 10am till 5pm Sunday|
|Complaints and Feedback||9am till 7pm Monday to Friday 9am till 6pm Saturday and 10am till 5pm Sunday|
First Choice, part of the TUI group, want to ensure that you are satisfied with all manners of travelling with them, so you can use this number to phone them if they have recently contacted you about getting in touch because a change has been made to your holiday.
If you would like to make a payment towards your holiday you can phone this number, you will need your booking reference and card details to process this payment over the phone.
Holidays and flights
You can also use this number above to make amendments or cancel your current booking, you will need to provide your booking reference details when doing this. The amendments you choose to make to your booking may incur an extra charge, which you will need to pay whilst you’re on the phone, so make sure you have a card to hand to put the payment through.
When you phone this number they can help you ensuring you have the assistance you might need when travelling with the holiday provider. You can phone this number to book airport assistance, as well discuss the onboard facilities and what you might need whilst you’re up on the air.
If you are looking to take an assistance dog with you when you travel you can phone the number above where they can help you book a seat for the dog, at no extra cost, and explain what you and the dog will need to bring with you when you travel.
If you’re planning to bring medication and medical equipment on a flight with you, phone the number above to ensure that you follow the correct steps and have everything you need to do this, to ensure there are no problems when you enter the airport.
In some cases you will need to book taxi transfers separately to take you from the airport to the hotel when you land, you can phone this number above to help with this. If your transfers are included in your package holiday, you can also use this number to get a discount against the cost of the taxi transfer as you will have to pay for these separately.
Weddings and renewal of vows
First Choice can assist with all manners of planning your wedding or a renewal of vows whilst abroad, and you can phone this number to get the ball rolling and get advice on the steps you need to take.
If you already have your wedding booked with First Choice, you can also use this number to get in touch with the team who are helping to plan your wedding abroad. You can phone this number to get up-to-date information on the planning process, what needs to be done next, make payments and more.
Complaints and feedback
Here they will be able to take both complaints and positive feedback and direct the latter to the relevant people to ensure the staff are made aware of your praise.
When it comes to complaints, First Choice is happy to listen to your complaint when you phone the number above. When you call this number be sure to have your flight and holiday details, your booking reference can also be useful, as well as much detail about the reasons for your complaint. In some cases, First Choice might be able to help resolve your complaint whilst you’re on the line, however, there might be a need for further investigation. In this case, First Choice will get back to you at a later date, on a phone number or at an address you provide them with. It might take up to 28 days for them to get back to you.
Once you’ve had your reply regarding your complaint, you can also use this number to get in touch with your After Travel Customer Support Advisor, this will put you in touch with the person who looked into your feedback.
Number Direct is a telephone directory and call routing service and is not connected to First Choice. The direct contact number for First Choice can be found in the public domain or on their official website.