Carer’s Allowance

The contact number for Carers Allowance is available directly from their website at no or lower cost

0800 731 0297

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Carer’s Allowance unit Contact Numbers

Opening Times
Carer’s Allowance unit helpline Monday to Thursday 8.30am till 5pm Friday 8.30am till 4.30pm
What else you could get Monday to Thursday 8.30am till 5pm Friday 8.30am till 4.30pm
Eligibility Monday to Thursday 8.30am till 5pm Friday 8.30am till 4.30pm
Make a claim Monday to Thursday 8.30am till 5pm Friday 8.30am till 4.30pm
Report changes to circumstances Monday to Thursday 8.30am till 5pm Friday 8.30am till 4.30pm
Effect on other benefits Monday to Thursday 8.30am till 5pm Friday 8.30am till 4.30pm

Carer’s Allowance helpline

You can use this number to find out the options available to you for payment, and make changes to the way you are paid if you already receive Carer’s Allowance.

What else you could get

Calling this number will give you details about the National Insurance credits available to you, and help with ensuring these are in place. As well as information about applying for support from your local council, getting a Council Tax reduction, income support, Pension Credit and more.


When you’re on the phone you can explain your personal situation, and the customer service advisor is likely to ask you a series of questions, they’ll then be able to inform you as to whether or not you’re entitled to this allowance. You can then find out how to apply for it, and other details that go along with this, such as how you are paid the allowance.

Make a claim

When you phone the number you will need to provide some personal details, so have to hand your National Insurance number, your bank details, employment details, a P45 if you have recently finished work, course details if you’re studying. When you phone to make a claim you will also need to provide details of the person that you are caring for, so you’ll need to give information such as their birth date and address, their National Insurance number if they’re over the age of 16, as well as their Disability Living Allowance reference if they’re under the age of 16.

It’s also possible to challenge a decision that has previously been made, you can also do this by phoning the number above.

Reporting a change in circumstances

If the person you are caring for dies, then you’ll have to report this to the Department for Work and Pensions rather than the Carer’s Allowance Unit.

When it comes to temporarily stopping providing care for someone, there are certain circumstances in which you can still receive your allowance, use the number above to find out if your personal circumstance still allows you to receive payment, or if a change will have to be made.

Effecting other benefits

Not only can it impact the carer’s benefits but also the person that you care for too. When you phone this number explain your personal situation, the money you currently receive, how much carer’s allowance you’re entitled to and they can help you to calculate where your benefits will be affected.

Number Direct is a telephone directory and call routing service and is not connected to Carers Allowance. The direct contact number for Carers Allowance can be found in the public domain or on their official website.