How to prevent Yodel from messing up your iWatch delivery
Parcel delivery company, Yodel has remained one of the worst courier services in the UK. Yet customers who shop at the likes of Amazon, eBay and other online retailers still have to put up with it.
Last Christmas, Yodel customers were left without Christmas presents as the company failed to deliver them on time for the second year running. And more recently Mother’s day flowers were delivered more than 2 days late in some cases. It gets worse, too. Many customers have complained about Yodel after they failed to deliver parcels, received parcels with damaged contents, or had drivers claiming householders were not in but when customers insisted, no attempt was made to contact them.
This is pretty outrageous, but even though Yodel seem to have everybody aggravated – companies still use them, and so as customers of these popular stores, we have to as well. Now, for expensive gadget-lovers like us lot, this is serious business. God help the guy who doesn’t deliver our new Apple iWatch. So with that in mind, here’s how you can prevent Yodel from messing up your delivery, and what you can do about it if they do.
Refrain from shopping with companies who use Yodel
At first glance it’s difficult to tell which companies use Yodel parcel delivery, but if you fish around you’ll be able to find out. If you really want to avoid potential headaches then refrain from using those particular companies. Some known companies who use the service are Amazon, Argos, Boots and Tesco Direct.
Keep track of your parcel
By keeping an eye on the whereabouts of your parcel, you could essentially minimise disruption by changing plans accordingly. To track your parcel you need your tracking number, which should be located on your email receipt. Once you have that, just go here and input your details. It should then tell you where it is currently, as well as the estimated delivery date and time.
Check contents immediately
This is something that is difficult to do, as most couriers want to get things done quickly. However, it is well within your right to refuse to sign until you’re happy with the goods you’ve received. If you’d prefer, you can make him wait until you’ve checked, or you can sign for it and include “Not examined”. This will then cover you if they come back with the line “…but you signed for it”.
Note down the details
With every company you deal with, whether that’s over the phone, face to face or online. You should keep a record of everything. From dates and times, to the name of the person you dealt with. That way, when you make a complaint, you have the facts and figures to back you up.
Call them as soon as possible
If you find that there’s something wrong with your Yodel parcel delivery, you’re not happy with the service or they’ve failed to deliver, call them immediately. This way the facts are still fresh in your mind and they can start trying to resolve the issue. It may be that the van that has your parcel is in the area, which could save you both time and effort. Also, don’t just call Yodel – call the retailer, too. If they don’t know how bad their courier is, how can they do anything about it.
Give clear delivery instructions when ordering
When ordering, it’s easy to just skim over this bit, but don’t. This is your opportunity to give them specific instructions on how you want to receive your delivery. A lot of the time, if they don’t get an answer, they throw your parcel back in the van and leave it to you to get in touch, when they could have easily left it with a neighbour or in a safe place somewhere. Make the most of this section to maximise the potential of successful delivery. Give them a contact number, leave a note and tell them where to stick it.
Send it back
No matter what, when you order something online, you are legally allowed to return the item within 14 days and ask for a refund, so never worry about that. Also, if your parcel arrived too late, it was damaged or you’re not happy in any way, you can ask for compensation. The same applies if your delivery is late and you arrange for a re-delivery, you could get compensation for extra time taken off work.
Use your customer time rights when ordering
This is a secret magic trick for consumers but has the same ring to it for courier services as “Voldemort” does in Hogwarts. What is it? Well, it’s a little legal phrase that means when you buy goods or order a service, it must be delivered within a specified time (eg, before Christmas).
The company must agree to meet a set time and date for the delivery, if they fail to meet this deadline you’ll be elegible compensation from the company. If goods arent with you within the time period you’ll be legally allowed to cancel the order and receive a full refund or you can carry on with the order but receive a significant discount.