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Amazon is a giant international e-commerce company. American entrepreneur Jeff Bezos founded Amazon in 1994 in Seattle, where it is still based today. There are separate Amazon websites for online shopping for 15 different countries. The company employs more than 300,000 people to carry out its operations around the world. Amazon became the largest global online retailer because of its wide range of products and convenient delivery options. Retailers in many countries struggle to compete with its overall efficiency, especially high street chain store brands. However, Amazon has been widely criticized for extremely poor working conditions in their distribution centres.
Amazon Contact Numbers
Contact Amazon for customer support with these phone numbers.
Amazon operates around the clock, so customer support is also available 24/7, whenever you might need it. You can enquire about other aspects of Amazon besides online retail, such as Amazon Studios, or enquire about one particular aspect like Amazon Fresh or Amazon Pantry. Get more information about add-on items and bulk order items, or ask about availability if an item you have found is currently out of stock and does not have a restocking date. Call to report offensive and illegal products for sale, or inappropriate behaviour from Amazon merchants.
You should be able to track the progress of your Amazon orders from despatch to delivery through your Amazon account. Amazon should have the latest update in their system about where your parcel is, from picking to dispatch and arrival at the delivery address. If your delivery has not turned up when it was supposed to, or the tracking says it has arrived when it actually hasn’t, contact Amazon to find out where it is. If you order from a third party seller, you will need to try contacting them through your Amazon account first before calling Amazon.
Request a more immediate resolution if you have been constantly waiting for Amazon to address ongoing problems with your account or an order. If services are not delivered as promised, or Amazon uses your information or takes payments without your agreement, then call to complain about this. If you feel that they are not taking your complaint seriously at Amazon, and they do not resolve it within eight weeks, you should complain about Amazon through an independent party like Resolver or the EU’s Online Dispute Resolution service.
Amazon Head Office
This could be customer relations, marketing, finance, IT, or anything else. Provide a suggestion for an Amazon service, make an official complaint of deeper severity, or ask for corporate information about the company. Contact the head office with business and legal enquiries. Ask for contact details for the Amazon CEO, or the UK Managing Director, Douglas Gurr. Ask to speak to the PR department regarding news stories about Amazon if you are a member of the media.
Returns policies might differ depending on who you purchased from and the item itself. Contact Amazon for help if you only discover a fault after the returns window has passed. If an order arrives and the product is not as described, completely incorrect, or damaged, find out if you can get a refund or an exchange and if you will still need to return the item to do this. Amazon should resolve returns issues for you.
Amazon is known for developing original consumer electronics. Various Kindle e-readers are available for reading as many e-books as you want, anywhere. They offer personal tablets under the Fire brand, with Fire TV providing media streaming packages. More recently, Amazon introduced their own artificial intelligence Alexa as a personal assistant in competition with Apple’s Siri and Microsoft’s Cortana. Alexa is available with smart home devices like the Amazon Echo and its assorted versions.
Amazon Prime is a subscription service which customers can choose to upgrade to for a monthly or annual fee. The service gives members access to faster delivery options for selected products, such as same-day or next-day delivery. Amazon Prime also always customers to access online streaming of media content, including exclusive original television shows and movies.
Other Ways to Contact Amazon
A huge company like Amazon receives a lot of customer contact, so speaking on the phone or getting a response to an internal e-mail might be difficult. You can message Amazon and sellers through your Amazon account. If you are not finding the help you need online, turn to Amazon’s social media accounts. You can follow them on Twitter and Facebook and message them there for assistance. There is even a dedicated customer service Twitter account, @AmazonHelp. You can speak to advisers in Spanish, French, German, Italian, Portuguese, and Japanese as well as English. If you prefer to write letters regarding complaints or suggestions, send them to either of these addresses:
|Amazon Customer Services
1-9 The Grove
|Amazon EU SARL
60 Holborn Viaduct
Number Direct is a telephone directory and call routing service and is not connected to Amazon. The direct contact number for Amazon can be found in the public domain or on their official website.