Yorkshire Water Helpline Contact Number

0843 557 3574

Yorkshire Water is an English utility company which formed in 1989 after the privatisation of the water industry. It supplies and treats the water for residents and businesses in the Yorkshire region. This includes North, West, and South Yorkshire, and East Riding, as well as parts of North Lincolnshire and Derbyshire. Yorkshire Water provides safe and clean water for 5 million customers, operating more than 700 treatment works for water and wastewater, in addition to maintaining 83,000 km of pipework for water and sewage. They collect, treat, deliver, and dispose of billions of litres of water. They also look after 72,000 acres of countryside land, some of which is open to the public.

Yorkshire Water Contact Numbers

Contact Yorkshire Water with your enquiries using these helplines.

Department
Phone Number
Opening Times
Customer Services
0843 557 3574
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
Bill Payments
0843 557 5206
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
Yorkshire Water Meters
0843 208 2433
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
Change of Address
0843 816 6839
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
Emergency Support
0843 816 6841
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
Complaints
0843 816 6842
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm

Customer Services

Contact Yorkshire Water customer services on 0843 557 3574 if you have a general enquiry. This might be about the development of public works or visiting their sites or reservoirs. You can call to enquire about the water supply or sewerage operations and receive advice regarding issues with these, such as discolouration or smells. You can find out how to fix pressure problems, turn a stoptap on or off, or what to do to get a surface water rebate. If you think that Yorkshire Water is responsible for a leak in the supply pipes leading to your property, call them to report it. You can also call if a Yorkshire Water customer has died to settle their account or report unoccupied properties.

Bill Payments

You can easily view your bills and payments to manage them online through an account on the Yorkshire Water website. If you are confused by any aspect of your bill or you are unsure about how to pay, call 0843 557 5206 for assistance. You can make payments over the phone or get help setting up a Direct Debit. You can change the date or cancel a Direct Debit if you need to. Be sure to keep Yorkshire Water updated with the correct payment details if they change. If you receive an estimated bill which you do not agree with, you can call to provide a meter reading and Yorkshire Water will revise your bill accordingly. Call to discuss relief options if you are struggling with the bill.

Yorkshire Water Meters

If you do not currently have a water meter, you could look into how much money and water you would save if you did have one. Call 0843 208 2433 if you decide to apply for a water meter. Installation is usually free, but there may be a charge if you want to relocate the meter. When you move into a property which already has a meter, you will be charged using this meter, and you cannot remove it or switch to unmetered billing. You can pay each quarter or pay in instalments based on your annual estimated water usage. Yorkshire Water will take a meter reading at least once a year. You only have to submit a reading yourself if they leave a card, but you can call to book another visit.

Change of Address

Whenever you move house, you will need to update the water companies which supply your old and new address. Moving within the same region makes it likely that it is the same supplier, but you still need to notify them. Contact Yorkshire Water on 0843 816 6839 either seven days in advance of the move or seven days after. If you are already a customer, you should provide your reference number which is shown on your bills. You will have to close down your account if you are moving out of the area. If you are completely new, you will need to set up a billing account with Yorkshire Water. You can transfer any Direct Debits to the new address and receive a new reference number.

Emergency Support

In the case of leaks and floods in your own home, you are generally responsible for the pipework on your own property. This means that if something bursts or breaks, you need to call and pay for a plumber yourself. That said, Yorkshire Water does offer insurance cover to ease the costs of emergency plumbing repairs. These policies are sold by HomeServe, with combined cover options to include your boiler and central heating, plus electricals, if you prefer. Call 0843 816 6841 if you are a Yorkshire Water customer and you would like to purchase HomeServe emergency cover. You can also ask about the company’s drought plan or services for those with additional needs.

Complaints

If you want to make a complaint about Yorkshire Water, you should put it in writing first. You can do this by e-mail or post using the information below. Include your details so that Yorkshire Water can contact you to discuss it. If they do not reply within 7 working days, call 0843 816 6842 to restate your complaint. It should be assigned to a specific handler who can update you on the progress of the case. If you are unhappy with the outcome they offer you, ask for the Head of Customer Service to review it. They may uphold the original decision. If you do not agree with their resolution attempts, you can ask the Consumer Council for Water to carry out an independent review.

Other Ways to Contact Yorkshire Water

Yorkshire Water has a lot of advice online, which you can browse on your own time to find the answers you need. Otherwise, you can follow Yorkshire Water on Facebook or Twitter for updates on their works. You can also send messages, but tweet directly to @YWHelp for 24/7 support. There is a live chat available every day between 6.30am and 10am. On Sundays, it is only available from 7.30am but still stays open until 10pm. You could send an e-mail to [email protected], submit an enquiry through the website, or request a callback on your own time. If you want to write a letter, then you can post it to the PO box address below or to the head office.

Department
Address
Customer Services Yorkshire Water Services Ltd
PO Box 52
Bradford
West Yorkshire
BD3 7YD
Head Office Yorkshire Water Services Limited
Western House
Halifax Road
Bradford
BD6 2SZ




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Yorkshire Water. The direct contact number for Yorkshire Water can be found in the public domain or on their official website.