Yodel Helpline Contact Number

0844 556 4733

Opening Hours
The helpline for Yodel is open from 8am to 10pm between Monday and Friday, and 8am and 5pm on Saturday. The contact number is not available on Sundays.

 yodel contact numberWhy Call The Contact Number For Yodel ?

The Yodel contact number is overwhelmed with calls about Yodel’s services each year. The most common situations or problems reported tend to be:

  • If a delivery didn’t arrive on time
  • A missed a delivery attempt
  • A parcel has gone missing
  • A return-to-sender is required to be set up with the courier
  • Package has been delivered to the wrong address
  • Share a grievance with Yodel complaints

What Services Can I Contact Yodel By Telephone About?

Yodel’s services include:

  • B2B and B2C deliveries
  • UK and International Deliveries
  • XL deliveries
  • On line tracking of all parcels in transit
  • On line tracking include special business tools for customers to use such as; webdispatch, webreporting, webcollect, deskdispatch, deskcollect and transport portal

If these services are something you are looking for, then use the contact the Yodel number today to get further help and assistance.

Sending a parcel

You can send your parcel using YodelDirect services. There are next day and two day delivery services available, as well as delivery to the Republic of Ireland and the rest of the world.

Yodel 24

Yodel 24 is a service which aims to have your parcel delivered the next working day following collection. Collections are generally made between 8am and 6pm, with free doorstep collection so that you don’t have to be concerned with getting your parcel to a Post Office. Free compensation cover of £20 is included but you can increase this if the item that you are sending is of higher value.

Yodel 48

Yodel 48 is a service which aims to have your parcel delivered within two working days. It has the same benefits as Yodel 24; free collections and £20 compensation cover.

Yodel World

Yodel World aims to deliver your parcel internationally within 3-5 working days. You don’t need to fill in customs forms and £20 compensation cover is included as standard.

Shipping multiple items; eBay

Yodel has an eBay shipping tool, which can make packing and posting multiple parcels easier. The tool pulls the buyer’s address and item dimensions directly from Paypal and eBay. You can pay with a Debit or pre-pay account, then simply print out the labels and off you go. The shipping tool also makes it easy for you to track items. This tool is also available when you sell on Amazon, Shopify, Magento and Prestashop.

Sending Parcels FAQ

Do I have to make a Yodel account to send a parcel?

Yes, you will need to set up a YodelDirect account. It’s a quick, simple process and only requires your email address.

I own a larger business, can I still use Yodel services?

Yodel can tailor its services to suit businesses of all sizes.

Yodel for Businesses

Small/medium businesses

Yodel Xpress

A courier network of 5,000 drivers, delivering parcels between 7.30am-9pm. It is offered as a next day or two day option and parcels can be attempted to be delivered three times over three consecutive days.

Yodel Xpect

Yodel Xpect delivers parcels 6 days a week as standard. Your customers will also receive a 2 hour delivery window when the parcel is out for delivery.

Yodel Xpert

Yodel Xpert is the upgraded version of Yodel Xpect; it has all the benefits, such as a 2 hour delivery window, but also has a bespoke handling aspect, for high value items or product exchanges.

Corporate Services

Fill out the ‘sales enquiries’ form on the Yodel website to see specifically how the company can help your large corporation.

Customer dashboards

The Yodel ‘have your say’ customer dashboard displays live feedback from customers regarding their delivery experience. The feedback includes staff attitudes, user friendliness of the tracking process and recommendations for future deliveries. Since the introduction in May 2013, customer levels of satisfaction have risen from 30% to 83%. The feedback is gathered through a range of channels such as email or SMS.

Yodel FAQs

How do I track a parcel that I am expecting?

Tracking a parcel is easy. Just enter your details on the Yodel website, using your unique 20 digit parcel identification number.

Why was my delivery slot missed?

The two hour delivery window is generated by the driver’s route that day. Sometimes, the route may have traffic, road closures or other factors which cause a delay; in which case, you will be given a new two hour delivery slot.

What happens to my parcel if I’m not in?

If you won’t be in for your delivery, there are several options. You can have your parcel delivered to a neighbour or left in a safe place- however, for deliveries requiring a signature or there is not an approved safe place to leave the parcel, the parcel will not be left. If this occurs, a driver will leave you a card with instructions on what to do next. A green card means that the driver will have left their contact number on the back. If you are left an orange card, you can select a different delivery date or arrange to collect the parcel from your local depot.

Yodel Head Office

Yodel is based at Liverpool’s Albert Docks in Merseyside. Their head office address is: Second Floor, Atlantic Pavilion, Albert Dock, Liverpool, Merseyside, L3 4AE.

Yodel was created in 2010 after a merger between HDNL (Home Delivery Network Ltd.) and DHL was agreed. Since then, they have become the 2nd biggest delivery company in the UK, working with many partners such as Amazon,  Tesco Direct,  Virgin wines, Your pet supermarket.co.uk and other third parties. Due to the poor performance of in it’s past life, Yodel has since struggled to shake off the stigma of being associated with the Home Delivery Network Ltd.Yodel: About the Company

Other Ways To Contact Yodel

Can’t get in touch with Yodel by telephone? Not to worry, you can either call back at another opportunity or reach them on social media. You can tweet Yodel on their profile.


Number Direct is a telephone directory and call routing service and is not connected to Yodel. The direct contact number for Yodel can be found in the public domain or on their official website.