Contact Wowcher Customer Services

0843 557 4605

Wowcher is an e-commerce online marketplace which operates in the UK and Ireland. The website offers deals tailored to the customer’s location, so they can get local discounts in one of 52 cities. Wowcher enables its ten million customers to purchase vouchers and redeem them to save money on unique products and experiences. DMG Media bought the company in 2011 after Wowcher was founded in 2010. It quickly grew into a “deal of the day” competitor against similar websites such as Groupon. Wowcher aims to make luxury more affordable, from restaurant meals to beauty treatments or retail therapy to classes teaching new skills, and even holidays abroad.

Wowcher Contact Numbers

Contact Wowcher for help by calling the following phone lines.

Department
Phone Number
Opening Times
Customer Services
0843 557 4605
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) Closed
Wowcher Purchases
0844 249 1187
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) Closed
Wowcher Refunds
0844 249 1797
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) Closed
Club Wowcher
0844 249 2113
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) Closed
Merchant Support
0844 249 2114
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) Closed
Complaints
0843 557 4605
(Mon – Fri) 8am – 5.30pm
(Sat – Sun) Closed

Customer Services

Contact Wowcher customer services by calling 0843 557 4605 to ask questions about Wowcher deals and using the website. Whenever you contact Wowcher, have all the details ready to give to the adviser so that they can help you quickly. This includes any order reference numbers or codes for Wowchers you want to discuss. Request technical support if you aren’t able to access your Wowcher account to make purchases or use credits. Call to report it if you find a misleading or incorrect deal advertised on Wowcher, or if you come across a merchant who is breaking the codes of practice. You can call Wowcher on this number if you have any questions about Wowcher as a company.

Wowcher Purchases

Restrictions on deals vary from merchant to merchant, so always check the terms and conditions of a Wowcher before you commit to buying it. Make sure you know exactly what you are purchasing and when they will deliver the goods. It is important to ensure that it does not expire before the date you intend to use it. If you have some questions about the deal or you need to book a reservation to validate your Wowcher then get in touch with the merchant. Call Wowcher by dialling 0844 249 1187 to get help if you are unable to place an order for a Wowcher, or if you are struggling to redeem one. Contact them if you did not get the e-mail containing your voucher code.

Wowcher Refunds

Unfortunately, you are normally only able to get a refund for Wowcher if you haven’t redeemed it yet. You have 14 days after purchase to change your mind about the Wowcher and request a refund. Refunds are available as cash back onto the card you paid with or as Wowcher Wallet credit. Call 0844 249 1797 if you are refunded incorrectly or you do not receive the refund at all. Once a Wowcher has expired, you will not be entitled to a refund if you forgot to redeem it in time. You should contact the merchant for a refund if you used the Wowcher with them. You could try claiming a refund through your bank or PayPal, depending on how much you spent and the payment method.

Club Wowcher

Anyone who creates a Wowcher account becomes a member of Club Wowcher and can begin earning Wowcher points with every purchase. The more you purchase, the more points you earn, and you will move up through the Club Wowcher membership levels. The higher the level, the more money you could get when you exchange your points for Wowcher credit. This credit stays in your online Wowcher Wallet and can go towards future purchases. Call 0844 249 2113 if you have questions about Club Wowcher, from membership levels to exchanging points and redeeming credits. It will take 30 days for your points to appear. Call to enquire about the Buy and Share scheme.

Merchant Support

Wowcher is really just an intermediary platform, allowing businesses to offer their services through Wowcher to attract more customers. These businesses become Wowcher merchants, who can call 0844 249 2114 if they need support from Wowcher. Businesses don’t have to pay anything upfront before they sell anything, so it is a form of free advertising. If merchants offer great products and services, Wowcher customers will be spreading the word and Wowcher will become a revenue stream for the business. Call to negotiate a merchant account with Wowcher, from creating the copy to setting deal expiry dates. Or you can also send an e-mail to [email protected].

Complaints

To complain to Wowcher, call them on 0843 557 4605. If your problem is with the product or service provided by merchants, whether there is a fault or you have not received it, Wowcher will advise you to contact the merchant directly to resolve the issue. Then call Wowcher if the merchant refuses to assist you. Wowcher can contact the merchant on your behalf to find out what is happening and organize a refund or replacement if this is applicable. You can try to get a refund from your bank or take the issue to small claims court if you did not receive what you paid for, or it was not as described. Call Wowcher to complain about spam marketing e-mails and unsubscribe.

Other Ways to Contact Wowcher

The Wowcher social media team is happy to help you out on Facebook or Twitter from 8am to 4.30pm, but they are only available on weekdays. The Live Chat is also available during office opening hours if you would prefer to instant message with a Wowcher customer services adviser. Customers and merchants as well can send e-mails to [email protected] and wait for a reply. Members of the media can contact the Wowcher press office at [email protected]. If you want to write a letter, such as a detailed complaint, you can post it to the head office at Wowcher Towers. Visit their careers website to search for vacancies if you want to work for Wowcher.

Department
Address
Head Office
Wowcher
Wowcher Towers
12-27 Swan Yard
Islington
London
N1 1SD




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Wowcher. The direct contact number for Wowcher can be found in the public domain or on their official website.