Wiggle Contact Number

Wiggle is an online retailer of cycle, run, triathlon and swim clothing.

Reasons to use the Wiggle contact number:

  • To report an issue with ordering on the website.
  • To report an issue with a product.
  • To get a refund for a purchase.
  • To report a missing or delayed delivery.
  • To ask about the Wiggle price match promise.
  • To find out about Wiggle events.

Wiggle Products and Services

Wiggle sells a wide range of sporting products, such as:

  • Bicycles
  • Cycling shoes
  • Cycling accessories
  • Wheels
  • Cycling clothing
  • Components
  • Running shoes
  • Running clothing
  • Swimwear
  • Swimming accessories
  • Triathlon training
  • Triathlon clothing
  • Outdoor clothing
  • Camping products
  • Outdoor equipment
  • Mountain bikes
  • Mountain biking clothing

Delivery information

UK delivery options:

  • Standard delivery- 4 working days.
  • Priority first class- 2 working days.
  • Collect+- 3 working days.
  • UK next day- next day if ordered before 9pm.
  • UK bulk- 5-9 working days.
  • Doddle- within 3 working days.

Wiggle also delivers internationally to a range of destinations in 70 countries worldwide, including Australia and Japan.

Returns policy

There are four ways of sending unwanted items back to Wiggle:

  • Collect+: Free
  • Doddle
  • Directly to Wiggle head office.
  • Collection from your address.

Customers have 365 days from the date of delivery to return products, which must be in a saleable condition, in the original packaging and with labels still attached.

Faulty products must be returned for inspection. Items over 30 days old may need to be returned to the manufacturer for repair before a refund can be considered.

Wiggle Price Promise

The Wiggle price promise is the company’s commitment to never being beaten on price. They will comparison shop for you and match any lower price that they find. If they are ever beaten on price, inform them and they will refund the difference. They are unable to match every online store; but they try to match all of the larger ones and some of the smaller ones that you may not have heard of.

Cycle to Work scheme

Cycle to Work is a Government backed scheme which provides affordable bikes and cycling equipment to encourage people to cycle to work.

Loyalty rewards

A Wiggle customer is given a status determined by how much they have spent over the last 365 days.

Gold customers have spent over £100 in the last 365 days, so they receive 5% off.

Platinum customers have spent £500 in the last 365 days, so they receive 12% off.

Events

Wiggle has a full calendar of exciting events for you to participate in. Choose from cycling events, running events, triathlons and obstacle courses. Examples of upcoming events include:

  • Liverpool-Chester-Liverpool 50 mile bike ride.
  • Wiggle Colour Vibe Run Bristol.
  • Wiggle 6km Obstacle Course East Sussex.
  • Wiggle Welsh Series triathlon.

Wiggle mobile app

You can shop on your mobile with the Wiggle app. It is available to download on iOS from the App Store and from the Google Play store on Android.

Wiggle FAQ

I run in my local parkrun, and I have been told I can claim a free t-shirt. How do I do this?

Visit the club progress page on your parkrun profile and click the link of the t-shirt for the milestone that you have reached. This will take you to the Wiggle page.

Does Wiggle have gift vouchers?

There are gift vouchers available in different amounts to suit you.

Does Wiggle offer any rewards for referring a friend?

When you sign up to the Wiggle refer a friend scheme, you and your friend will both be rewarded. They’ll get a voucher for £10 off their second order, and you’ll get 10% of their order cost, if they spend over £50.

How will I know when an item comes back in stock?

When you select the size/colour of a product that you require, a stock update will be displayed. For certain items, delivery dates cannot be specified and instead an estimate of 2-4 weeks will be given.

How can I track my order?

When you place an order, login to your account, go to the orders page and click view details. This will take you to an order tracking page.

About Wiggle

Wiggle’s origins can be traced back to an independent cycling shop in Portsmouth called Butlers Cycles, which was established in 1920. Wiggle founder Mitch Dall found the shop interesting and decided to purchase it in 1995. The terms and conditions of the sale was that Butlers would continue as a shop for five years. The name was changed to Bikes @ Butlers to reflect the shop’s growing interest in the world of online trading.

Wiggle officially began trading in 1999 and the first official premises was a spare room at the back of Bikes @ Butlers. From 2000, sales were increasing steadily and this encouraged the owners to think about the progression of the company, and it was decided it would be best for Wiggle to become a sports retailer. The company invested in larger offices in Portsmouth to take it to the next level.

Wiggle continued to grow, adding one new brand a week to keep up with consumer demand. In 2009, founder Mitch Dall sold his shares in the company to a private equity firm Isis Equity Partners. A new office was set up in London specifically for the IT department, as well as two new warehouses to hold stock.

The current number of employees working for Wiggle is over 350. They aim to employ sports enthusiasts who are knowledgeable and passionate about their chosen discipline.

Wiggle has also created a network of sporting events which have been taking place since 2005.

Wiggle have won a range of awards including:

  • BikeBiz online retailer of the year- 2010, 2011 and 2012.
  • 220 Triathlon Awards 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013.
  • The News Business Excellence Awards, 2012.

Wiggle’s mission statement is to give many people the chance to access cycling and other triathlon sports. They believe in being the type of company that they would want to deal with as a customer and with sports enthusiasts as staff, each product is tweaked to ensure it is the kind of product a true sports fan would want to buy.

Wiggle currently sells over 50,000 SKUs as well as own label brands such as dhb, named after the three company founders.

For more about Wiggle products and services, call the Wiggle contact number.




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