Wickes Contact Number

0843 557 4831

Wickes is a home and garden improvement retailer with more than 200 stores in the UK. They sell equipment and materials for homeowners and tradespeople, including kitchen and bathroom sets. Wickes started out as a lumber business over in America, way back in 1854. The first UK store did not open until 1972 in Manchester. The builders’ merchant Travis Perkins has owned Wickes since 2004. In the 1990s and 2000s, Wickes attempted to run stores in Ireland, mainland Europe, and South Africa, but these all closed down within a few years. The brand has focused on its growth in the UK, expanding their own-brand range alongside recognized brands such as Dulux and Bosch.

Wickes Contact Numbers

Contact Wickes by calling these helplines, which are open all week.

Department
Phone Number
Opening Times
Customer Services
0843 557 4831
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
(Sunday) 10am – 5pm
Delivery
0844 249 0902
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
(Sunday) 10am – 5pm
Returns & Refunds
0844 249 0903
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
(Sunday) 10am – 5pm
Design Consultations
0844 248 2688
(Mon – Fri) 9am – 8pm
(Saturday) 9am – 8pm
(Sunday) 9am – 8pm
TradePro
0844 249 0902
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
(Sunday) 10am – 5pm
Complaints
0844 249 0903
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
(Sunday) 10am – 5pm

Customer Services

Contact Wickes on 0843 557 4831 for customer support. You can call for product information and check which brands are in stock at Wickes. They can tell you where your nearest Wickes store is and its opening times. If you prefer to speak to a person when you place an order, call to order over the phone. The sales adviser can help you to work out exactly what you need, how much of it, and the best delivery option. Call for information or help with Wickes store gift cards, which are currently unavailable to buy or use online. If you experience issues using your Wickes account or the website, then call for technical support. This includes problems with making payments.

Delivery

Before you place an online order for home delivery, you might want to call 0844 249 0902 to check which options are available for your postcode. You can order to collect at a store within one hour for free, or pay the delivery fee for same day, next day, chosen day, or bulky item delivery. Call Wickes on this number if your delivery does not arrive as expected. They can track the order or get in touch with the supplier for deliveries of products from the extended range. You can call for updates on your delivery window if Wickes or the delivery team does not contact you first. Call if there is a problem with a store collection, as they will cancel and refund the order after five days.

Returns & Refunds

Return any unused and good-as-new products to Wickes within 30 days if you want a refund. You can take online orders back to stores with proof of purchase, or call 0844 249 0903 to arrange for a courier collection. There will be a charge for the home collection, which will affect your refund amount. When you purchase instore, you can get a refund or exchange at any store as long as you have your receipt. Gift cards, perishable items, and bespoke goods are not refundable. Call for returns advice if you are not sure what to do with a product. Report faults or damages with a purchase and Wickes may repair, replace, or exchange it, or refund you. Some stores do not accept returns.

Design Consultations

If you are a homeowner renovating a bathroom or kitchen, Wickes offers a free design service. Call 0844 248 2688 to discuss the requirements and make an appointment for a design consultation. An expert will take your home measurements and provide advice on style, budget, and installation. Wickes offers all the supplies you might need in one place, so they can help you to save time and money. Your personal consultant will render a 3D plan with specialist software so you can see what the final design will look like. They will even calculate a price estimate and timescale. The design consultation service is entirely free, and you are under no obligation to purchase anything.

TradePro

If you shop at Wickes frequently for trade purposes, you should register as a TradePro member. This will give you instore and online benefits like a 10% discount with no minimum spend, and easy access to other deals with the TradePro mobile app. Two forms of approved ID are required to prove that you work in the trade and are entitled to the discounts. You can sign up on the app, on the website, or over the phone. Call 0844 249 0902 for help with registration for a TradePro membership. You can call for more information about promotions or assistance with orders as a TradePro member. Enquire about becoming an Approved Installer with the Wickes Installation Service.

Complaints

Are you dissatisfied with a Wickes product or service? Had a negative experience in a Wickes store? Then call 0844 249 0903 to report your complaint to Wickes. Whether your item is not fit for use or a member of the team did not provide the required service correctly, Wickes will try to resolve the problem when you get in touch. You will need to provide enough information for Wickes to investigate your complaint and arrive at a suitable solution. If Wickes does not respond satisfactorily, contact the head of customer services. You can address letters to Richard King or e-mail [email protected]. You can escalate complaints with the Online Dispute Resolution Portal.

Other Ways to Contact Wickes

If you send an e-mail to Wickes at [email protected], they should reply within 24 hours. It could be longer if there is a busy period. Corporate and product PR enquiries can go to [email protected]. When you need assistance faster and a phone call doesn’t work for you, go online. The customer services team at Wickes is also on Facebook and responding to tweets on Twitter during the helpline opening hours. If you just need to find a Wickes branch, then you can use the online store locator. Another way to contact Wickes is through the post. Write your complaint or enquiry as a letter and mail it to customer services or even the head office at these addresses:

Department
Address
Customer Services
Wickes Customer Services
Rhosili Road
Brackmills Industrial Estate
Northampton
NN4 7JE
Head Office
Wickes Building Supplies Limited
Lodge Way House
Lodge Way
Harlestone Road
Northampton
NN5 7UG




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Wickes. The direct contact number for Wickes can be found in the public domain or on their official website.