Dŵr Cymru Welsh Water Contact Number

0843 557 3587

Dŵr Cymru Welsh Water is the largest water company in Wales. It supplies clean water and removes wastewater for most of Wales and some areas of Western England. Welsh Water was formed in 1989 after the privatisation of the industry. The company has no shareholders since becoming a Not-for-Profit organization in 2001. Welsh Water serves 3 million customers, mostly in catchment areas around River Dee, River Clwyd, River Usk, and River Wye. In England, it serves parts of the Wirral, Cheshire, Gloucestershire, and Herefordshire. Out of the 10 regulated water companies in England and Wales, Welsh Water is the 6th largest. Glas Cymru finances and manages the company.

Dŵr Cymru Welsh Water Contact Numbers

Contact Dŵr Cymru Welsh Water for help from Monday to Saturday.

Department
Phone Number
Opening Times
Customer Services
0843 557 3587
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1.30pm
Paying Bills
0843 658 6896
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1.30pm
Water Meters
0843 557 3587
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1.30pm
Financial Support
0843 658 6896
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1.30pm
Moving Home
0843 557 3587
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1.30pm
Complaints
0843 658 6896
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1.30pm

Customer Services

Contact Dŵr Cymru Welsh Water by calling 0843 557 3587 if you need to reach their customer services team. They are on hand to help with any general queries during the opening hours above. If you have an emergency involving your water supply or sewerage, see the options for reporting these problems at the bottom of this page. You can call customer services to report problems during business hours if they are not urgent. Or call if there is a Welsh Water officer visiting you and you want to check their Identity Card details. You should also call up if you need to notify Welsh Water of a bereavement, and settle any outstanding charges before closing the customer’s account.

Paying Bills

When you register for an online account to pay your bills on the website, you are not only helping to reduce paper waste but you could win free water for a year. It also saves you some time. However, if you have a problem when trying to pay your bill, call 0843 658 6896 for help. You may want to find out which alternative payment methods there are, such as setting up a Direct Debit. If you are a student, you will be billed for as long as you are a tenant at the property. If you spot an error on your bill or you think that you have been charged too much, call Welsh Water so they can check you are paying the right amount. If they owe you a refund, they will issue it as soon as possible.

Water Meters

Some people have an unmeasured tariff, but others prefer to use a water meter to pay for exactly what they use. If you are a property owner or tenant who pays the bill, you can apply to have a water meter installed and switch to a metered tariff. It will save you money and help the environment, but you can decide to switch back at any time up to 24 months after installation. If you need advice on how to read the meter so you can track your water usage, call 0843 557 3587. You can ask to pay for a meter logger if you think that you use a concerning amount of water. If Welsh Water is not able to install a meter at your property, you could get the reduced Assessed Measured Charge.

Financial Support

Water and sewerage services are necessities for daily life, but due to personal circumstances, you might find your bills difficult to manage. If this is the case for you, call 0843 658 6896 to enquire about your options for financial support from Welsh Water. If the total income of your household is less than £15,000 per year, then you could be eligible for the reduced HelpU tariff. If you are receiving certain benefits, you could receive support through the Water Direct or Water Sure schemes. For customers who are in arrears, the Customer Assistance Fund can help you to pay them off. There are non-financial support services for people with disabilities or medical conditions.

Moving Home

Part of moving to a new address is managing your old and new utilities. Whether you are moving within the region, moving out of the region, or you are completely new to the Welsh Water region, you should call 0843 557 3587 to sort out your water supply and sewerage removal. If there is a water meter, you should call on the day of the move or the day after to provide a final reading at your old address or the first reading at your new address. Customers without a water meter can inform Welsh Water about the move up to two weeks in advance. If you are not able to take a meter reading, call 10 days before the move to arrange a visit. Make sure to register and set up payments.

Complaints

Welsh Water aims to resolve any issues with them on the first contact. Call 0843 658 6896 to make a complaint, whether it is about water services, sewerage services, your bills, or the behaviour of the Welsh Water team. The complaint might require some investigation which will take longer than one phone call. If you are not happy with the progress of your complaint or the final response you are given, ask for a Director to review your case. You will automatically receive £20 if they fail to respond to a written complaint within 10 working days. If you still want to escalate your complaint after a deadlock, go to the Consumer Council for Water then the Water Redress Scheme.

Other Ways to Contact Dŵr Cymru Welsh Water

Whenever you cannot phone, support is available on social media during the same opening hours. Follow Dŵr Cymru Welsh Water on Facebook and Twitter for updates. Send them a message if you do not see any posts relating to your issue. If you are contacting Welsh Water about your bill or account, you could send an e-mail to [email protected]. Send e-mails about sewerage to [email protected], or water services to [email protected]. If you want to take photos or film at a reservoir, contact [email protected]. Check if there are ongoing works in your area before reporting something to Welsh Water. Then you can report a leak or burst pipe, report high or low water pressure, or report wastewater problems such as a drain blockage online. There is also a live chat option on the website for instant messaging.

Department
Address
Customer Services Dŵr Cymru Welsh Water
PO Box 690
Cardiff
CF3 5WL
Head Office Dŵr Cymru Cyf
Pentwyn Road
Nelson
Treharris
Mid Glamorgan
CF46 6LY




Advertisment

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Dŵr Cymru Welsh Water. The direct contact number for Dŵr Cymru Welsh Water can be found in the public domain or on their official website.