Wayfair Contact Number

0843 290 7186

Opening Hours

The Wayfair helpline is open 24 hours a day, every day.

Wayfair is an American e-commerce company which specialises in selling furniture, luggage items, toys and petcare accessories. The company was founded in 2002 as CNS Stores, and rebranded as Wayfair in 2011. The company has headquarters and warehouses all over the US, and in Europe and the UK.

How can I contact Wayfair?
Why might I need to contact Wayfair?
What can I get with Wayfair?
Wayfair brands
Alternative methods to contact Wayfair
A brief history of Wayfair


How can I contact Wayfair?

The quickest and easiest way to contact Wayfair is to ring our contact number, 0843 290 7186. This line is available 24 hours per day, every day, so you’ll always be able to get in contact with a Wayfair customer service expert who can help you with any issues you have. The Wayfair customer service team are able to handle enquiries, process complaints and new orders, and deal with account troubles – and in the event that they cannot help you themselves, they can directly transfer you to a relevant expert within the company who can resolve your issue.

Why might I need to contact Wayfair?

You may need to contact Wayfair for any number of reasons. Your order may be late or may not have arrived, you may wish to amend it, or you may be having trouble processing it. You may need to make changes to your account or confirm its security in the event of unusual information. It may also be necessary to call to get further information about a product sold, arrange an opportunity to see the product before purchase, or arrange an unusual delivery.

You may also need to contact Wayfair to provide feedback on an experience, product or website feature that you feel works exceptionally well – or doesn’t work.

What can I get with Wayfair?

Wayfair stock a huge variety of furniture, home furnishings and decorating materials, toys and pet products. On their site you can choose to shop by product type or by room, splitting the furnishings into Living Room, Dining Room, Kitchen, and Garden – however Bed & Bath, Lighting, Home Furnishings, DIY and Children & Nursery are also available at the top of the page.

As well as stocking its own brand of furniture, Wayfair also stocks the likes of Bloomingville and Jonathan Adler, among a wide selection of other designer brands and chic brand names.

At time of writing, their top categories by popularity are lighting, bed frames, rugs, accessories and daily sales.

In addition to standard and designer furnishings, Wayfair also stock “accent” furnishings such as occasional chairs, ottoman chairs and pouffes and rugs, and products designed for offices, hospitality and interior design.

Wayfair brands

In addition to stocking a huge variety of own-brand furniture, home furnishings and DIY equipment, Wayfair are also proud to stock furniture, materials, tools and other products from a range of prestigious brands, seen below.

Wayfair Brands

Alternative methods to contact Wayfair

Wayfair contactAs noted above, the easiest, fastest and most reliable way to get in contact with Wayfair is via their dedicated customer care line, 0800 169 0423.

This line is open 24 hours a day, 7 days a week, every week, making it the perfect hotline to get in touch with Wayfair whenever and wherever you need to. Whatever the problem, a quick chat to the customer service gurus on the other end of the line will ensure your issue is resolved, or at the very least, progressed to the point where a more specialised member of staff can resolve it.

If calling Wayfair is difficult or cannot be done, don’t worry – there are alternative ways to contact them.

You can get in touch with Wayfair via email at their official site, using a contact form.

You can also write to their UK headquarters at:

Wayfair Stores Ltd,
338 Goswell Rd,
Level 4 Angel House,

A brief history of Wayfair

Wayfair was founded as CSN in 2002 by entrepreneurial partners Niraj Shah and Steve Conine as a two-person company with a makeshift headquarters in Conine’s nursery in Boston, Mass. Originally known as CSN (a mix of the two founders’ initials), the company started with only one website, racksandstands.com, which sold bookshelves, magazine racks and storage units. By 2003, the company added a patio furniture/garden goods site to its portfolio and moved headquarters to accommodate its growing number of employees, now at over a dozen.

Since Conine’s house no longer had the space for them, the new headquarters was an office in downtown Boston. Presumably, it was well-furnished.

By 2011, CSN had over 200 websites, the vast majority of them targeting a very specific niche, like cookware or atomic clocks. The sites were a success, and sales were driving all over the world, but further success seemed like it could only come from creating a unified brand and driving all traffic to one website, instead of splitting it with over 200. Therefore, on September 1st 2011, the company rebranded as Wayfair and consolidated its niche websites into wayfair.com and its affiliates.

At the time of writing, Wayfair is the largest online furniture retailer in the US and the 33rd-largest retailer of any kind. In 2014 it raised over $1.3 billion and was valued at being worth $2 billion.


Wayfair News 2016


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