VOSA Contact Number

0844 453 0122

0844 453 0122

VOSA logo

VOSA Contact Numbers:

Department Contact Number
VOSA Head Office 0844 453 0122
Vehicle Registrations 0844 453 0122
MOT Certifications 0844 453 0122

VOSA head office address:

Department Address
Head office Cloverhill Rd, Bridge of Don, Aberdeen AB23 8FE

VOSA phone line opening hours:

Day Time
Mon-Fri 8.30 – 21.00
Weekends 10.00 – 18.00

Why would I call the VOSA contact number?

  • Your Licence number cannot be found when using the online services
  • You have forgotten your log in details
  • You want to give feedback
  • You need help with operator licencing
  • You want general information about operator licences

VOSA Services and Legislation


Any vehicles kept must be roadworthy. The MOT test is designed to check that your vehicle meets road safety standards. You must get an MOT test on either the third anniversary of your cars registration or three years on from its last MOT. You cannot drive your vehicle on the road if your MOT has expired.

If you wish to check the MOT status of a vehicle or the MOT history, you can now search the online database. You will need the vehicle registration details, the MOT test number or the document reference number. You can compare your certificate’s details online to check that it is genuine.vosa

If you are unable to use the system, you can ring the VOSA contact number and someone will be able to help you.

Vehicle Operator Licence

You need a vehicle operator’s licence if your business uses goods vehicles above a certain weight. There are three different types of the licence and the one that you needs depends on the type of goods that you intend to carry. These are the Standard National Licence which means you carry your own goods in Britain/internationally or other people’s goods in Britain. The Standard International Licence means you can carry both your own and other people’s goods across Great Britain and on international journeys. Lastly, there is a Restricted licence which allows you to carry your goods but not other people’s. If you are a business owner, you must make sure that anyone you employ has the correct licence for your business needs.operators licence

Use the VOSA helpline if you need to ask any further questions.

Provisional Licence

You can get your first provisional licence for a car, motorcycle or moped from DVLA online. You can apply for this when you are 15 and 9 months old. You can begin driving when you are 17 or 16 if you wish to drive a moped or light quad bike.

Driving Licences licence

In order to get a driving licence, you must pass two tests: a theory test and a practical test. You can book your theory test online and it is made up of theoretical questions based on the highway code and driving in general. You have to pass your theory test before you take your practical test. This can also be booked online. The test will be made up of two parts: one part is supervised driving, where the examiner will tell you to perform certain manoeuvres and the second part allows you to be monitored driving independently to see how you cope without guidance.

Blue Badge Scheme

The Blue Badge scheme helps you to park closer to your destination if you are disabled. In some cases, it also grants you free parking although you should check when you first reach your destination. To apply, you must answer some questions about your disability, check your eligibility and fill in an application form. If your application is refused, your local council should provide you with a reason as to why it was not accepted. blue badge

Driving Disqualifications

You can be disqualified from driving for being convicted of a driving related offence or if you get 12 or more penalty points within three years. If you are disqualified for more than 56 days you must apply for a new licence before you can drive again. If you are caught speeding, the minimum penalty is £100 fine and 3 penalty points added to your licence. If you are still within 2 years of passing your driving test, your licence will be revoked after you have six points on your licence.

The Drink Drive Limit

There is strict alcohol limits for drivers. The legal limit is 35 microgrammes of alcohol per 100 millimetres of breath. It is not possible for VOSA to state how much alcohol you can drink and stay under the limit as alcohol affects everyone in different ways.

SORN (Statutory Off Road Notification) sorn

You can make a SORN if you are the registered keeper of the vehicle. You can make one if you do not use or keep your vehicle on a public road- for example if you keep it in a garage or on a driveway. It is valid until your vehicle is taxed, sold or scrapped. If you are a motor trader and the vehicle is only in your possession temporarily until you sell it, you do not have to make a SORN.


Where are VOSA roadside checks?

There is a possibility that as a commercial driver you may be stopped by the police as they look to stop coaches, buses and lorries. Roadside checks are often totally random and spot checks can occur at any time not necessarily in a certain place. During the checks, the vehicle will be quickly examined and if your vehicle is found to have an issue you may be given a ‘prohibition’ which bans you from driving that vehicle until any issues with it are fixed. if you yourself are found to be committing a driving test there is a chance that you could receive a fixed penalty. the check can either be carried out randomly at the roadside or sometimes they are performed on specific testing sites, these of which you will be aware. A DVSA officer will check your vehicle and will always hand you a card to show who they are. They will often be wearing yellow invisibility jackets sporting the VOSA logo. The logo will also be on the bonnet of their vehicle with a yellow print on one side.

What does a VOSA test involve?

The VOSA test is basically to check that the vehicle you are driving is safe and fits all regulations of commercial vehicles. The DVSA officers will check for any mechanical faults and whether the vehicle is roadworthy, the permitted weight the vehicle is allowed to carry and whether it is abiding by this. They may take a look at your tachograph records (a calculated speed and distance) and also running checks past yourself as a driver such as whether you’ve got the correct licence. If you choose not to stop when flagged down by a VOSA officer then you will be committing an offence. This incident will be recorded from the number plate of the vehicle you are driving and you will then have to later face interview.

How can I check the VOSA history of a vehicle?

To do this, you would need to check the MOT history of a vehicle by seeing if the MOT certificate you are shown is genuine. This can be done quickly and easily online on the Government website and all you’ll need is the vehicle’s make and registration number. Once this has been entered you will be able to check the MOT history of the vehicle and see if it is up to date. If you find a vehicle with an expired MOT that is dangerous, you can report it to the VOSA contact number.

About VOSA

VOSA is an agency within the Department for Transport that is known mostly for its work relating to MOT certificates. VOSA Examiners were granted the ability to give fixed penalty tickets as of the start of April 2009 and these penalties can range from breaching drivers hours laws to overloading vehicles to mechanical defeats.
In June 2013 it was announced that VOSA would become part of the Driver and Vehicle Standards Agency (DVSA), along with the Driving Standards Agency. VOSA was abolished at the end of March 2014 and the DVSA took over the responsibilities from the start of April 2014.VOSA were granted the powers to stop vehicles in 2002. These powers were given a test run in 2002 and brought into use on a wider scale in 2003. After reviewing these powers in 2010, there was a law granted that gave VOSA officers the power to no longer need police approval to stop vehicles. The VOSA fleet are similar in appearance to the Highways Agency and can be found along the roadside.



Number Direct is a telephone directory and call routing service and is not connected to VOSA. The direct contact number for VOSA can be found in the public domain or on their official website.