Vodafone Customer Service Helpline Phone Number – 0844 826 0198

0844 826 0198

What Issues Do Vodafone Customer Service Deal With?

The Vodafone Customer Service teams deal with a wide variety of problems customers face on a daily basis. These issues include:

  • Technical issues with mobile devices.
  • Switching telephone numbers.
  • Billing and payment problems.
  • Upgrading contracts.
  • Travelling abroad rates.
  • Lost or stolen devices.
  • Requesting a PAC code for a phone unlock (Network Unlock Code).

Vodafone has an obligation to it’s customers to provide the very best customer service. Use the Vodafone customer service number above for on demand technical and account support.

What Does Vodafone Do?

Vodafone is multinational telecommunications company which provides the latest smartphones and tablets to the public. The devices are available on Pay As You Go or Pay Monthly contract services and provide network coverage for customers throughout the UK. If you would like to hear more, then call the Vodafone Customer Service Number today on 0844 826 0198.

Choose a Pay Plan with Vodafone

Pay Monthly ContractsVodafone Customer Service Number

Pay Monthly customers have access to a wide range of the latest Pay Monthly handsets from manufacturers such as Samsung, Apple, Nokia and HTC. Many of these come 4G-ready and are available on various Pay Monthly tariffs to suit you.

Pay Monthly plans include a choice of Red, Red L and Red XL packages, which allow customers varying allowances of free data, texts and talk minutes. On all packages customers are entitled to unlimited minutes and texts by default, as well as a 3-month Data Test Drive.

This means customers can use as much mobile internet as they like for three months to see how they get on. At the end of the period they will let you know how much data you used and offer the option of adding a higher data allowance to your plan.

Pay As You Go

If you prefer to only pay for what you use, you can opt for a Pay As You Go plan which enables you to top up your account as often or as little as you like. There is a range of packages to choose from, including:

  • Freebee Minutes (gives you free minutes when you top up a certain amount)
  • Freebee Texts (gives free texts when you top up a certain amount)
  • Freebee Data (get a data boost when you top up the required amount)
  • Freebee International Minutes (get free international minutes to landlines and mobiles when you top up a minimum amount).

There’s even a Pay As You Go SIM available for your 3G iPad or tablet.

SIM-Only Deals

If you don’t want the commitment of a Vodafone-linked handset, or are simply not ready to part with your current phone, then you can choose a SIM-only deals that you can use with almost any unlocked handset.

Whether you wish to set up a Pay Monthly contract, or opt for a Pay As You Go arrangement, your pay plan will be strictly tied to your SIM card, meaning you can change your handset as and when you please.

To use a Vodafone SIM, you’ll need to make sure your current handset has been unlocked. To do this, you’ll need to request a PAC (Porting Authorisation Code) from your current mobile network provider.

4G Services

Vodafone is one of the largest providers of mobile 4G service in the UK. If you’re looking to upgrade to 4G, take a look at their exclusive 4G-ready packages.

Why Choose 4G?

With 4G, you will be able to enjoy:

  • Faster download and streaming speeds (up to 30Mbps) for TV, music and photos
  • Stronger signal and mobile internet
  • Faster speeds than the average landline broadband, in some areas

How Can I Switch to 4G?

Whether you are an existing customer or new to the family, simply follow these steps for switching to 4G.

1. Check you coverage using the online Coverage Checker.
If you are already a Vodafone customer, check your ability to upgrade by logging in to your online customer account.

2. Choose a 4G-ready handset.

3. Choose a 4G Pay Plan that works for you. Customers have a choice of Red 4G, Red L 4G or Red XL 4G. Customers also have a choice of either a Netflix, Sky Sports Mobile TV or Spotify subscription for a limited time only. The length of subscription offered ranges from 6 months to 24 months and depends on the plan you choose.

4. For 4G to work, you’ll need to update the software on your phone. This can be done with the help of an engineer if you buy in store; otherwise simply take your phone along to a store or call Vodafone to be guided through the process step by step.

Perks and Rewards

Wi-Fi on the London Underground

Vodafone customers have exclusive access to free wi-fi whilst riding the London underground. The wi-fi is provided by Virgin Media and makes it easy for users to browse the internet, send and receive emails, check their social media networks and stream music and videos. All usage is free and does not affect your monthly data allowance.

To use the London underground’s wi-fi, you’ll need to have Pay Monthly plan that includes BT wi-fi premium hotspots or be otherwise eligible to use the wi-fi (through Virgin Mobile, for example).

If you have data included in your Monthly plan, or in your Pay As You Go Freebee, you’ll be able to get access to underground wi-fi. All of Vodafone’s Business customers will also have access, regardless of their individual plan.

Freebee Rewardz

If you’re a Pay As You Go customer, you’ll earn Rewardz codes each time you top up your phone by £5 or more. These codes can be turned into Rewardz Pointz by entering them into the Rewardz page of the Vodafone website.

Choose to spend your Rewardz Pointz on an instant reward, or save them up and ‘grow’ them until you have enough to exchange for a bigger reward. Instant Grab Rewardz include free music downloads, mobile games, holiday vouchers, widescreen TVs, tablets, and free data, texts or minutes for your phone.

Bigger, Grow Rewardz meanwhile include meal vouchers, portable speakers, headphones and other gadgets, leading brand smartphones and high street shopping vouchers.

Remember that the more you top up each time, the better your Rewardz codes will be!

Vodafone App

The Vodafone app lets you keep track of your data usage, the running total of your next bill and how many texts and minutes you have left.

You can also use it to locate your nearest BT wi-fi hotspot, get answers to frequently asked questions or contact a Vodafone customer service adviser, even when on the move.

The app is available to both Pay Monthly and Pay As You Go customers, and is supported on all Android, iOS and Blackberry handsets. Simply visit your manufacturer’s app store to download for free.

Business CustomersVodafone for business

Whether you’re a fresh start-up, an established organisation or a fully-flourishing enterprise, Vodafone Business will have the right solution to suit you.

Fixed and Mobile Communications

Vodafone can provide your business with a fully integrated fixed and mobile network, meaning you’ll never miss a call or client. Fixed and mobile integration can lead to:

  • Connected employees at all times, for planning, security and cost control
  • A flexible infrastructure to respond to client needs faster
  • More insight and control over all you incoming and outgoing communications
  • Better customer engagement by unifying all channels of communication such as email, phone and social media etc; as well as finding better strategies to communicate with your customers.

Red Sharer

The Red Sharer package allows everybody in your workplace to pool their data allowances, meaning a better deal for everybody.

It also combines users of 3G, 4G, tablets and  mobile broadband, and allows unlimited calls to UK mobiles and landlines.

One Net Hub

For improved and simplified communications within and across your business, choose from one of Vodafone’s One Net Hub solutions.

  • One Net Express gives you a landline number on your mobile, meaning you never miss a call again
  • One Net Business integrates you desk phones, mobiles and voicemail
  • One Net Enterprise brings large corporate communications together from mobiles and landlines, to instant messages.

The History Of Vodafone

The Vodafone name originates from an amalgamation of Voice, Data and Fone. These words were chosen by the company to “reflect the provision of voice and data services over mobile phones”

The evolution of the brand began back in 1982 after ‘Racal Strategic Radio Ltd’ was established as a subsidiary of Racal Electronics plc, who were the largest producer of military radio technology in the UK.

On the initiative of a Swedish gentleman, who later became famous as a media owner, Racal Radio Ltd went ahead to form a joint venture with Millicom, which was known as ‘Racal Vodafone’ and this would go on to become to Vodafone brand that we can identify today.

Evolving As A Brand Of Racal Telecom

In 1982, the head of Millicom struck a deal with Racal to form Racal-Millcom, which gave Racal 60% and Millicom 40%. Following British concerns about foreign ownership, these terms were revised and by the end of 1982, Racal-Millcom was granted the second mobile phone network licence in the UK.

On 1st January 1985, Vodafone was launched under its new name of Racal-Vodafone (Holdings) Ltd, with the first company office was based in Newbury, Berkshire.

The Switch To The Vodafone Group

In 1991, Racal Telecom was demerged from Racal Electronics to create the Vodafone Group. Mid way through 1996, Vodafone went on to acquire 60% of Talkland for £30.6 million. Then by the end of 1996, they had also purchased People Phone for a hefty price tag of £77 million, which also included it 181 store chain with the majority of its customers using the Vodafone network.

In 1997, the company switched to the speech mark logo that is commonly associated with the brand.

Vodafone As We Know It

In 2001, Vodafone acquired Eircell, which was the largest wireless communcaition company in Ireland at the time. This was then subsequently rebranded as Vodafone Ireland. The company went on the do the same to the third largest mobile operator in Japan, J-Phone, which was the first mobile network to introduce camera phones in the country.

Towards the end of 2001, Vodafone was responsible for introducing the concept of “Partner Networks” by signing TDC, the largest telephone company in Denmark. This new concept involved introducing Vodafone and its international services into the local market, without Vodafone having the need to make any investment. The  brand was extended into markets where the company didn’t have any stakes in the local operators.

In 2007, Vodafone became part of a title sponsorship deal with the Formula One team McLaren, which was traded as “Vodafone McLaren Mercedes” up until the sponsorship deal ending after the 2013 season was over.

2013 was a busy year for Vodafone. In June, they made an announcement that they would be buying Kabel Deutshland, a German cable company. The takeover was valued to be in excess of €7 billion. This was followed by another announcement in September that they would be selling their 45% stake in Verizon wireless to Verizon Communications with a price tag of $130 billion which makes it one of the biggest deals to ever made in corporate history. By October of the same year they began to roll out their 4G network in New Zealand.

In 2014, Vodafone was rumoured to have made an offer to acquire the largest cable operator in Spain, ONO, in a deal that was said to be worth around the €7 billion mark.


Number Direct is a telephone directory and call routing service and is not connected to Vodafone. The direct contact number for Vodafone can be found in the public domain or on their official website.