Customer Service Number For Virgin Mobile UK

0843 658 0676

Virgin Mobile Customer ServiceWhy Call The UK Number For Virgin Mobile Customer Service?

Virgin Mobile is mobile phone company owned by Virgin Ltd. It’s a mobile phone service provider in countries around the world, including the UK.

Reasons why you may need to call the Virgin Mobile Customer Service number:

    • You have a query about your monthly bill or allowance
    • You wish to upgrade or change you tariff
    • You want to upgrade your handset
    • You need help setting up your phone’s features or wi-fi connection
    • You have issues with the network or your phone’s connectivity
    • You want to cancel your contract

Other important Virgin Mobile numbers

Spar Phone Number
Head Office 0843 557 3865
Customer Services 0843 557 3865
Complaints 0843 557 3865

Virgin Mobile Head Office Opening Hours

Department Opening Hours
Head Office Monday to Saturday 9am to 5.30pm, Sunday 11am to 5pm

Virgin Mobile Head Office Address

Department Head Office Address
Virgin Mobile Head Office Battleship Building 179 Harrow Road London, W2 6NB England

What Can The Customer Service Number For Virgin Mobile UK Help With?

Virgin Mobile UK offers a variety of handsets and tariffs (available on both Pay Monthly and Pay As You Go contracts) as well as a number of simple SIM-only deals for customers who do not wish to commit to a single handset. The mobile network also offers a broadband service and sells handset accessories through its online stores, such as cases, covers, earphones, memory cards and adapters. Call the Virgin Mobile customer service number UK for information about these services.

Pay Monthly phones come with a generous 14-day return policy and a 24-month warranty covering reasonable damage and theft. Customers can choose from the Starter, Essential, Premiere or VIP monthly packages and are free to upgrade or downgrade from any of these, whenever they wish.

The mobile network offers an exclusive discount to customers who already pay for Virgin Broadband, TV or phone and offer a choice of handsets from brands such as Samsung, Nokia, Sony and ZTE. Contact Virgin Mobile for more information.

Virgin Mobile merged with Three and Orange in 2010 and use all their masts to boast a 99% coverage across the UK. However, this doesn’t mean that Virgin Mobile phones are unlocked to other networks, and if you wish to unlock your phone you will have to do it yourself or from a professional.

Upgrading your Virgin Mobile Phone

Looking to upgrade your device? Ring the number above or log into your account on the Virgin Mobile site. You can upgrade by simply selecting a new tariff and phone on a new contract. Once you have done this you can simply check out and pay. If you would like to destroy or sell your old phone, you can do so by contacting Virgin Mobile customer service on the number above, and a member of the team will advise the best way to do this. You can also upgrade at any time in your contract if you’re on a Virgin Freestyle contract, all you have to do is simply pay off the rest of your bill and choose your phone and tariff you wish to upgrade to. You can also upgrade if you’re a pay as you go customer, and keep your old number in the process. Ring the number above for more information on this service from Virgin Mobile.
Looking for a sim only contract? You can also start a contract with Virgin Mobile if you’re looking to keep your phone but want to change to a sim-only contract. For more information on how to do this, ring the number above or head over to the Virgin Mobile website for more details.

Virgin Mobile Broadband

Virgin Mobile also offer a broadband service. The service is offered in the shape of a small dongle, so you won’t have to worry about finding wifi hotspots, or wasting up your mobile data. The device can allow up to 10 devices to be connected to it at one time, and is extremely portable. The device also has around 100 hours battery life and is lighter than the average mobile phone. The cost of the device starts at £5.


How much are international calls on Virgin Mobile?
What is reception like on Virgin Media phones?
Are Virgin Mobile phones unlocked?
Why is my Virgin Mobile account locked?
Who delivers Virgin Mobile phones?

How much are international calls on Virgin Mobile?

Prices differentiate between countries and prices on Virgin Mobile. If you’re making calls and texts within the EU, texts cost 1p to send and are free to recieve. If you’re calling within the EU, it’s 90p per minutes, if outside of the EU then £1.50 per minute. If your Virgin Mobile is a pay as you go phone, calls to the EU cost 41p, and calls to the rest of the world cost 82p per minute.

What is reception like on Virgin Media phones?

Virgin Mobile merged with Three and Orange in 2010, taking over their masts. They boast a 99% coverage rate throughout the UK.

Are Virgin Mobile phones unlocked?

Virgin Mobile phone are not unlocked and do no work with sim cards from other Mobile Phone service providers such as o2. If you wish to unlock a Virgin Mobile phone, there are guides to do so online.

Why is my Virgin Mobile account locked?

Your Virgin Mobile account may be locked for a number of reasons. Most likely, you or someone else has entered an incorrect password multiple times, locking everyone trying to access the account out. If you wish to change your password you can call the number above or head over to the Virgina Mobile site and follow the instructions for changing your password.

Who delivers Virgin Mobile phones?

Virgin Mobile use Yodel as a courier service and you can track your order on their website.

A Background To Virgin Media and Virgin Mobile

Virgin Mobile Customer ServiceIt is a wireless communications brand operating across a range of countries, including the UK, US, Canada, Australia, South Africa, India, France and Poland. In any given country, Virgin Mobile is normally a partnership between the Virgin Media Group and a nationally based mobile network company.

The group was founded in 2006 as a merger between Telewest and NTL. A further merger with Virgin Mobile UK made it the first company to supply all four of the television, Broadband, telephone and wireless services. Virgin also operates its own fibre-optic cable network – the only cable network in the UK. The Virgin Group is owned by Richard Branson.

The Virgin Group also run Virgin Cruises, Virgin Atlantic, Virgin Books, Virgin Megastore, and V Festival along with many other companies that run under the Virgin name.




Number Direct is a telephone directory and call routing service and is not connected to Virgin Mobile UK. The direct contact number for Virgin Mobile UK can be found in the public domain or on their official website.