Viagogo Contact Number

0843 178 3778

Viagogo is a secondary ticketing site, meaning that it hosts a platform for people to resell their tickets. Event tickets are sold directly from official ticketing sites like Ticketmaster or See Tickets. After that, if the original buyer will not be attending the event, they can list their tickets on Viagogo to avoid losing money. It will also help fans who were unable to buy tickets initially to then find tickets for a sold-out event. The seller will set the price for the tickets, so it may be much higher than face value. Viagogo collects a portion of this as their operating fees. Viagogo’s creator, Eric Baker, was also the co-founder of rival secondary ticketing site StubHub. They ship tickets around the globe.

Viagogo Phone Numbers

Contact Viagogo for help with using their ticket resale platform.

Department
Phone Number
Opening Times
Customer Services
0843 178 3778
(Mon – Fri) 9am – 8pm
(Sat – Sun) 10am – 7pm
Payments
0843 178 3779
(Mon – Fri) 9am – 8pm
(Sat – Sun) 10am – 7pm
Ticket Delivery
0843 178 3780
(Mon – Fri) 9am – 8pm
(Sat – Sun) 10am – 7pm
Complaints
0843 178 3781
(Mon – Fri) 9am – 8pm
(Sat – Sun) 10am – 7pm
Corporate
0843 178 3782
(Mon – Fri) 9am – 8pm
(Sat – Sun) 10am – 7pm
Jobs
0843 178 3784
(Mon – Fri) 9am – 8pm
(Sat – Sun) 10am – 7pm

Customer Services

Viagogo does not accept bookings for tickets over the phone. It is up to the customer to browse all of the tickets available on the website, which have been listed by individual sellers. Pay careful attention to the details provided, including the number of tickets, location, and seat numbers. Compare them to an official seat map on the venue’s website for clarification. Once you place an order, you cannot cancel it for a refund. Call 0843 178 3778 if there is a problem with your order. You will have to provide your order ID or booking reference number to speak to a person in customer services. You can call for assistance from three days before the event and up to three months after it.

Payments

Viagogo accepts payments online from all major card providers, as well as payments made through PayPal. If your payment is declined and you have checked that the issue is not with your bank, then contact Viagogo on 0843 178 3779. Viagogo will cancel your order if you do not rectify a declined payment within half an hour. You may not be able to buy the same tickets again, so you should call so that Viagogo can successfully process your payment and secure the order. You can also call this number for help if you are a seller and Viagogo has not paid you for your sale. Please allow 5-8 working days to pass from the date of the event before calling about the missing payment.

Ticket Delivery

When you buy tickets from Viagogo, you have to remember that you are buying them secondhand. You have to wait for the original buyer to receive the tickets from the promoter before they can send them on to you. In many cases, tickets are not sent out until around a week before an event. If you are travelling to attend an event, you should look to buy e-tickets or arrange collection with the seller if this is possible. You can change your delivery address in your Viagogo account as long as the seller has not shipped the tickets yet. If you buy e-tickets, you can download them from the seller through your account. Call 0843 178 3780 if you do not receive the tickets in time.

Complaints

Should you have a problem with Viagogo’s services, call 0843 178 3781 to complain about it. Make sure that you have all of the relevant details and reference numbers ready to back up your complaint. If a seller fails to provide you with the tickets that you were promised, whether they do not arrive at all or the ones that you receive do not match the listing, you should request a refund from Viagogo. In the event that you are owed a refund and do not receive it, call to chase this up. You should also call if you are a seller and have had a negative experience trying to sell through Viagogo. Contact the Fanfair Alliance if you are struggling to get an adequate response from Viagogo.

Corporate

Viagogo offers VIP services for corporate customers. Companies who frequently require tickets to events either as employee rewards or to entertain clients can use these services. Corporate customers are allowed to order tickets by e-mail or over the phone rather than shopping on the website like general customers. Whether the required tickets are listed on Viagogo or not, they can source tickets for groups themselves to save time for professional companies. They will make bookings and monitor them on behalf of corporate clients to ensure that they always deliver the tickets. Contact Viagogo on 0843 178 3782 to enquire, or send an e-mail to [email protected]

Jobs

Viagogo started in London in 2006, but today it is global. Customers in more than 150 countries can utilize Viagogo to attend events anywhere in the world even after they sell out. This means that Viagogo has operations centres across the globe, requiring staff to communicate with customers in one or more of 30 possible languages. They also need employees for the behind-the-scenes operations, like IT and admin and HR. You can find and apply for job vacancies, graduate schemes, or work placements at workatviagogo.com. If you want to enquire about a job listing you find on the website, call 0843 178 3784. If you are able to get through, ask to speak with Recruitment.

Other Ways to Contact Viagogo

Viagogo is notoriously difficult to get ahold of, but that doesn’t mean you should give up trying. Besides a phone call, you have the option of logging in to your Viagogo account. In the Customer Support section, you can select a question to receive the relevant answer about your order. If this is not helpful, you can click Contact Us below it and submit your question. Alternatively, you can send an e-mail straight to [email protected], but it might take longer to get a reply. There is a press office e-mail address for media outlets to contact Viagogo at [email protected]. They do not respond to customer service enquiries. You can try sending an e-mail to the CEO at [email protected] if you have a serious issue. According to the website, their registered office is in Switzerland at Viagogo AG, Rue du Commerce 4, 1204, Genève. However, they operate these offices in the UK:

Department
Address
Head Office Viagogo
VGL Services Limited
Cannon Place
78 Cannon Street
London
EC4N 6AF
Head Office 2 Viagogo
VGL Services Limited
71 Fenchurch Street
London
EC3M 4HH




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Viagogo. The direct contact number for Viagogo can be found in the public domain or on their official website.