Viagogo Contact Number

0844 249 2109

Why Might I Call The Viagogo contact number?

    • Problems with tickets
    • Questions about cancelling or changing an order
    • An event has been postponed or cancelled
    • Enquire about problems with your account
    • Report an error
    • Make a comment or complaint about Viagogo
    • To speak to the Viagogo head office.

When do Viagogo tickets arrive?

Viagogo Phone Numbers:

Viagogo Phone Number
Viagogo Head Office 0843 178 3778
Cancellations and Amendments 0843 178 3779
Complaints 0843 178 3780

Viagogo Contact Number Opening Hours:

Day Time
Mon- Fri 8am – 10pm
Weekends 10am – 10pm

Viagogo Head Office Address:

Department Address
Head office 26 Holburn Viaduct

Viagogo Services You Can Get Help With on the Viagogo Direct Phone Number

Viagogo is the world’s most popular online ticket exchange marketplace. It’s a website where you can buy and sell tickets for any upcoming event including sports, concerts, festivals, comedy and theatre.

They are partners with close to one hundred of the biggest names in entertainment including Manchester City FC, Chelsea FC and several music festivals.

The business was founded in London in 2006 and currently operates in 50 different countries. It’s backed by the co-founder of and the chairman of the German media company Tele-Munchen Gruppe.

You can browse for a variety of events on the Viagogo website. Each event will list the tickets that are available alongside the price that the third party wishes to sell each ticket for.

If you have purchased tickets from Viagogo and have a problem with your purchase you should call the Viagogo tickets phone number to speak to a customer service representative. The number is also available to call if you buy tickets for an event that is later cancelled or postponed or if your tickets are incorrect or have not arrived.

You will need to register an account with Viagogo if you wish to sell tickets for a show you cannot attend. If you are experiencing problems with your account, you should call the Viagogo contact number. You can also log a complaint with them if you are unsatisfied with the service it has provided.

What Does Viagogo Sell?

Viagogo is a second-hand ticket marketplace. It offers tickets for a range of different types of events, more information can be found below about these.

Concert Tickets

There are concert tickets available for a wide range of music genres, including Rock and Pop, Alternative and Indie, R&B/Urban Soul and Hard Rock/Metal.

Sports Tickets

There are sports tickets available for a selection of events, including sports such as:

  • Football
  • Tennis
  • Cricket
  • Rugby Union
  • WWE
  • Formula 1

Arts & Theatre Tickets

Viagogo offers tickets for arts and theatre events that encompasses Comedy, Classical, Musicals and Opera.

Festival Tickets

Viagogo’s festival range includes festivals in the UK as well as:

  • Belgium
  • The Netherlands
  • Spain
  • Switzerland
  • Norway
  • Hong Kong
  • Poland

There are also other festivals offered, such as EDM Festivals.

Viagogo Partners

Viagogo has lots of partnerships both in the UK and internationally.


Viagogo’s British partners include:

  • Manchester City
  • Barclays ATP World Tour Finals
  • Royal Ascot
  • Tickets For Troops
  • Aston Villa FC
  • Newcastle United
  • Fulham FC
  • Queens Park Rangers


Viagogo’s partners in Australia are Richmond FC, Cloongwood FC, Sydney Roosters and Sydney Swans.


The Spanish partner of Viagogo is Benicassim Festival

There are many other countries who have partnerships with Viagogo too.

Buying Tickets From Viagogo

Viagogo Guarantee

concertWhen you buy tickets from Viagogo, you are covered by the Viagogo Guarantee. The Viagogo Guarantee means that every transaction is covered by them. To do this, there are three steps:

First of all, Viagogo monitor all transactions that are made, to make sure that the seller delivers the goods they have described for the price requested. Problems can also be reported to the Viagogo phone number.

Secondly, they only delivery tickets by using an impressive, world-class courier service, such as UPS.

Last of all, they will only pay sellers after the buyer has attended the event, to ensure that the tickets are valid and accepted.

It is guaranteed that buyers will receive their tickets in time for the event. If there are any problems that occur, Viagogo will provide replacement tickets or a refund if replacement tickets are not possible.

For sellers, they are guaranteed to get the money for the tickets they have sold.

Buying Tickets From Viagogo Safely

Buy making a purchase on Viagogo, you can rest assured that your transaction is 100% secure, private and protected.

Any personal information you provide Viagogo with will be handled in the strictest confidence and in the most secure manner possible, using 128-bit Secure Socket Layer encryption.

The secure Viagogo website encrypts any personal information that is provided including credit/ debit card numbers, name and address. The encryption process works by taking the characters that are entered and converts them to bits of code that are then transmitted securely over the internet.

Selling Tickets On Viagogo

To sell your tickets on Viagogo, there are 3 simple steps:

Enter The Details Of Your Tickets For Sale

concert1There is no charge for listing your tickets on Viagogo. You set the price that you want to be paid for your tickets and you can change this at any given time.

To list your tickets, you can either search for the event or select from a list of the most popular events taking place at the moment. Then you pick the date you have tickets for and choose the type of tickets you have received, such as an e-ticket or a paper ticket.

You then have to fill in information about the number of tickets you have in one consecutive section. You can select how you want to separate your tickets then, such as only allowing the tickets to be purchased altogether, not allowing one to be left etc. Then you need to enter what section they are in, as well as the row and seat number if you know them.

Then you have the chance to include any optional extras that are included with the ticket, such as a VIP pass, limited or restricted view or wheelchair user only.

After you have gone through this process, you can set the price of each of your tickets and you may be able to see a break down of how the tickets will be displayed on the site and how much you will receive.

Your Tickets Are Collected

Once you have sold your tickets, Viagogo will collect them via UPS or if it is an e-ticket, it can be uploaded via the e-ticket upload.

There is no need for you to contact the Viagogo buyer personally, as the website deals with this aspect.

You Are Paid Securely

Viagogo guarantees that you will get paid in a secure manner for your tickets, directly into your bank account.

Viagogo FAQ

When do Viagogo tickets arrive?

  • Viagogo tickets usually arrive in the week before the event. If you have purchased an e-ticket, it should be available for download straight away.

When does Viagogo pay you?

Your payment is processed 5-8 business days after the event. You’ll get confirmation by email when this occurs.

How to sell tickets

You sell tickets by making a Viagogo account and clicking ‘sell tickets’ on the homepage.

Are Viagogo tickets fake?

Viagogo only allows the third party sale of authentic tickets. Sellers are only paid after the event has taken place.

What are Viagogo fees?

Viagogo charges a service fee to buyers on top of the ticket charge. For sellers, Viagogo charges a service fee once the ticket has sold. The fees will vary by event and could be subject to VAT.

Are Viagogo tickets seated together?

Tickets that have been purchased from a single listing will be seated together unless otherwise stated during the check out process. Tickets marked as unreserved seating or general admission do not have assigned seating, or are standing.

Do Viagogo guarantee tickets?

People who purchase tickets are guaranteed to receive valid tickets in time for the event. If a problem occurs, Viagogo will step in to provide replacement tickets. Equally, sellers are guaranteed to get paid for tickets they sell.

Why is Viagogo so expensive?

Viagogo does not have restrictions on the price that tickets can be sold for. As such, tickets for popular events may be listed at a higher price due to increased demand.

What is Viagogo instant download?

Instant download allows you to print your tickets instantly, as the seller has got e-tickets which have been securely uploaded to the Viagogo website.

Is Viagogo safe to use?

Despite worries that second-hand ticketing is not totally secure to use, we can assure you that Viagogo is an online ticket marketplace that is extremely secure, providing consumer protection as previously states meaning that any personal details that are given online during your use of Viagogo will not be shared and are protected, with the details you enter being encrypted into code and irretrievable by any other party. Please call the contact number if you have any other doubts concerning security.

How does Viagogo deliver tickets?

If you purchased an e-ticket, these are downloadable and are able to be downloaded and retrieved immediately. These will then need printing. As for all other tickets purchased from Viagogo, these will be delivered to you via post. The tickets, when they arrive at your chosen destination will need to be signed for so you will need to ensure someone is available to do that come the estimated delivery day. If the event requires you to travel, then you can include your expected departure date onto the ticket so Viagogo can ensure that your tickets are delivered to the most convenient place.


Number Direct is a telephone directory and call routing service and is not connected to Viagogo. The direct contact number for Viagogo can be found in the public domain or on their official website.