Very UK Contact Phone Number

0843 557 3635

Very is an online-only British retailer. It is one of the brands owned by the Shop Direct Group, which also manages Littlewoods. Since its launch in 2009, Very has adjusted to target younger women with their products. They have had partnerships with V Festival and feature trendy female celebrities in their advertisements and collections. In the past, Very has worked with Holly Willoughby, Fearne Cotton, Jameela Jamil, and most recently Michelle Keegan. The Very mobile site and app draw in a third of their online sales. Very offers most ranges of products you would expect to find in any department store. This includes women’s and men’s fashion, childcare and toys, fitness and leisure, home and garden, electricals, gaming, jewellery, gifts, and beauty. They offer a variety of payment options.

Very Contact Numbers

Contact Very using the following phone lines, open every day.

Department
Phone Number
Opening Times
Customer Services
0843 557 3635
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
Very Delivery
0843 557 5204
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
Very Returns
0844 826 8480
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
Very Account
0843 208 7673
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
Very Finance
0843 208 7674
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
Very Complaints
0843 208 7675
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm

Customer Services

Contact Very customer services on 0843 557 3635 to speak to a person at Very about the products they sell or their financial services. You can get more information about them before committing to a purchase or applying for Very credit. Find out more about Very brands, or even enquire about Very Exclusive if you have designer taste. You can call regarding promotional offers if you need to check the terms and conditions or get help with using a discount code. Sometimes products Very issues safety notices when a product needs to be recalled, so contact them if you have a question about this or you own a recalled product. Call if you have any queries about privacy under GDPR.

Very Delivery

Track orders by logging into your Very account to see where your parcels are in the delivery process. If there is a problem with the tracking details, call 0843 557 5204 to find out what has happened to your order and when you are going to receive it. You should request a refund if you paid for faster delivery and the order did not arrive in the specified time frame. Otherwise, Very will only refund delivery charges if you return all the items in an order together, or all the items are faulty. If you need to change your delivery address or a delivery date or time slot, contact Very so that they can check if this is possible with the courier. You can call for help with collection orders.

Very Returns

If you need to return anything to Very, you can do so within 28 days of receiving your order. The returns are free through the Post Office or Collect+ when you arrange them through your online account and print a returns label. However, if items are heavier than 10kg, you will have to pay for the postage fees yourself. Call Very on 0844 826 8480 if you need to check their returns policy on a particular item, or if you need to book a free home collection for a large product, such as a kitchen appliance. It can take several days for Very to process a refund after they receive the parcel. Call if you need to chase a refund or track the return progress. Remember to keep the postage receipt.

Very Account

You can choose to ignore the credit options and pay for orders completely when you place them. If you use the basic Very online account to make and track orders or amend your personal details, you can call 0843 208 7673 for technical assistance if you are ever unable to access your account, or if you experience difficulties when using the website or app to browse products. Call if you ever see suspicious activity on your account that may be fraudulent. Sometimes Very might request evidence of changes in name or address, so call if you are unsure what to do about this. Call if you decide that you want to unsubscribe from marketing or permanently close or delete your account.

Very Finance

The Very Money Zone offers several different credit options if you are interested in ordering products from Very without paying the whole total upfront. These options allow you to buy things when you need them rather than waiting for payday, or treat yourself now and pay the order off in smaller amounts so you don’t have to worry about affording your other bills as well. Defer payments with Buy Now, Pay Later, or split the cost across three monthly payments. Opening a Very credit account lets you pay off a flexible amount each month. There is also a Very Credit Card, plus purchase protection guarantees and home insurance. Call 0843 208 7674 for finance help.

Very Complaints

To complain about the experience you have had shopping with Very, call 0843 208 7675. The complaint in question might be regarding a defective or poor quality product, ongoing problems with delivery, or a lack of support from customer services. They will investigate the issue you are raising and provide a solution as soon as possible to put things right for you. However, if you disagree with their decision or they don’t take any action, you should escalate your complaint through an alternative dispute resolution service. If your complaint is about one of Very’s financial services, call this number to allow them to look into it. After 8 weeks, you can take it to the Financial Ombudsman.

Other Ways to Contact Very

To contact Very, find them on social media and reach out on Facebook or Twitter. There is a dedicated account, @VeryHelpers, for direct customer support. You might have to join a Live Chat to speak to an adviser who can access your account, as the social media team is unable to do this. If you are unable to call, use social media, or live chat, then you can always send an e-mail to [email protected]. Writing a letter is much slower, but you can do this if you want to make a complaint. The postal addresses for Very and its parent company Shop Direct are both shown below. Visit the Shop Direct careers website to search and apply for vacancies at Very or their other brands.

Department
Address
Customer Services
Very
Customer Excellence
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LH
Head Office
Shop Direct
1st Floor
Skyways House
Speke Road
Speke
Liverpool
L70 1AB




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Very. The direct contact number for Very can be found in the public domain or on their official website.