Utility Warehouse Customer Contact

The contact number for Utility Warehouse is available directly from their website at no or lower cost

0333 777 0 777

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Utility Warehouse is a brand under Telecom Plus, also the parent company for Telecommunications Management Limited. Of these two brands, Utility Warehouse generates the most revenue for Telecom Plus. It is a multi-utility provider in the UK, which offers landline and broadband, mobile, electricity, and gas services to more than 600,000 customers. Utility Warehouse was launched as a separate brand in 2002. They are not known for their marketing and they do not have any shops. Instead, they recruit customers through word-of-mouth from “partners” who sign up to be distributors for Utility Warehouse. There are more than 40,000 distributors, now known as “Team Purple.”

Utility Warehouse Contact Numbers

Contact Utility Warehouse on these phone numbers for assistance.

Department
Opening Times
Customer Services
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm
Billing & Payments
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm
Switching Suppliers
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm
Clubhouse Members
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm
Discount Club Partners
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm
Utility Warehouse
Complaints
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm

Customer Services

Learn more about their products and bundles if you are on the market for energy, mobile, or phone and broadband services. Get a quote to find out if Utility Warehouse can offer you the best deal. You can also ask about other products like home insurance and light bulb replacement. Ask about Utility Warehouse smart meters in your area, and either book an installation or register your interest if you are an energy customer. Receive technical support for Utility Warehouse services and physical products, including your online account and the Clubhouse or Business Builder mobile apps.

Billing & Payments

You can appoint someone to manage your account for you if you set up a password with Utility Warehouse. Call to update your details or to discuss your bills. You might want to request a copy of your bill or get advice on payment methods. Ask to set up a Payment Plan if you can only manage to pay off outstanding balances spread over several months. Or cancel your plan if you are able to pay off the remainder at once. You can change your payment date to either the first or last day of the month if it is more convenient, but be sure to pay on time or you’ll receive a late payment charge of £6.

Switching Suppliers

If you are moving home, call this number to find out what you should do about your final bill and meter reading, your direct debit, and what you need to do to set up at the new address. Call to enquire about the offer for Utility Warehouse to pay your cancellation fees if you switch to them from another supplier. You can also call to check the cancellation fees if you cancel Utility Warehouse contracts.

Clubhouse Members

The benefits club for customers of Utility Warehouse is called the Clubhouse. Registration is free and it is easy to create an account online and start saving money. More than 2,000 retailers offer 1% to 5% cashback when you shop with them online, and this money will pay off some of your monthly bill. Call for help with the Cashback Card or Refer A Friend scheme. If you have a Gold Talk or Double Talk bundle, then you can ask about getting a free Gourmet Society card. Get help with accessing your Clubhouse account or using the Clubhouse app.

Discount Club Partners

This could be do to with the College of Excellence training programmes, share options, income and cash bonuses, or other rewards like the chance to drive a branded Mini or Porsche Boxster, all-expenses-paid holidays. Call if you want to become a Utility Warehouse Partner to find out how to register and what you have to do. All the benefits you can receive just for introducing people to the Discount Club bundle deals are a great incentive to join. Enquire about the social as well as business opportunities, which include Pizza Tuesdays and events all over the country.

Complaints

There are many reasons customers have found to complain about Utility Warehouse, from poor quality broadband to incorrect bills. When you call, they will aim to resolve your complaint that same day, unless it is a complex issue. They will investigate, explain, apologize, and take steps to put things right for you. Ask to speak to the Escalations Team if you are unhappy with the response to your complaint at any point, or you can request a final decision from the Chief Executive’s Office. After that, you can take your complaint to the relevant Ombudsman if you aren’t satisfied.

Other Ways to Contact Utility Warehouse

Since Utility Warehouse doesn’t really do marketing, they don’t have a presence on social media websites. It isn’t as easy for you to get a quick reply to a short query because of this. However, if you are an existing customer, you can e-mail them at memberservices@utilitywarehouse.co.uk for help. You can submit a meter reading yourself online without having to contact anyone. If you live near London, you can book an appointment to speak to someone at the head office in person. Otherwise, you can write a letter and post it to the head office, whether it is an enquiry or a complaint. Apply for job vacancies online if you want to work for Utility Warehouse in an office department.

Department
Address
Head Office
Utility Warehouse
Network HQ
508 Edgware Road
The Hyde
London
NW9 5AB

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Utility Warehouse. The direct contact number for Utility Warehouse can be found in the public domain or on their official website.