Utility Warehouse Customer Contact

0843 557 4322

Utility Warehouse is a brand under Telecom Plus, also the parent company for Telecommunications Management Limited. Of these two brands, Utility Warehouse generates the most revenue for Telecom Plus. It is a multi-utility provider in the UK, which offers landline and broadband, mobile, electricity, and gas services to more than 600,000 customers. Utility Warehouse was launched as a separate brand in 2002. They are not known for their marketing and they do not have any shops. Instead, they recruit customers through word-of-mouth from “partners” who sign up to be distributors for Utility Warehouse. There are more than 40,000 distributors, now known as “Team Purple.”

Utility Warehouse Contact Numbers

Contact Utility Warehouse on these phone numbers for assistance.

Department
Phone Number
Opening Times
Customer Services
0843 557 4322
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm
Billing & Payments
0843 208 2432
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm
Switching Suppliers
0844 453 0217
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm
Clubhouse Members
0843 816 6803
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm
Discount Club Partners
0843 816 6804
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm
Utility Warehouse
Complaints
0843 816 6805
(Mon – Fri) 9am – 5.30pm
(Saturday) 9am – 4.30pm

Customer Services

Contact Utility Warehouse on 0843 557 4322 to speak to the customer services and sales team. Learn more about their products and bundles if you are on the market for energy, mobile, or phone and broadband services. Get a quote to find out if Utility Warehouse can offer you the best deal. You can also ask about other products like home insurance and light bulb replacement. Ask about Utility Warehouse smart meters in your area, and either book an installation or register your interest if you are an energy customer. Receive technical support for Utility Warehouse services and physical products, including your online account and the Clubhouse or Business Builder mobile apps.

Billing & Payments

If you need help with managing your account, call Utility Warehouse on 0843 208 2432. You can appoint someone to manage your account for you if you set up a password with Utility Warehouse. Call to update your details or to discuss your bills. You might want to request a copy of your bill or get advice on payment methods. Ask to set up a Payment Plan if you can only manage to pay off outstanding balances spread over several months. Or cancel your plan if you are able to pay off the remainder at once. You can change your payment date to either the first or last day of the month if it is more convenient, but be sure to pay on time or you’ll receive a late payment charge of £6.

Switching Suppliers

Whether you are switching to Utility Warehouse from another supplier, or leaving Utility Warehouse to switch to a different provider, call 0844 453 0217 for support and guidance with the process. You must take care of any debt and outstanding balances or meter installations. If you are moving home, call this number to find out what you should do about your final bill and meter reading, your direct debit, and what you need to do to set up at the new address. Call to enquire about the offer for Utility Warehouse to pay your cancellation fees if you switch to them from another supplier. You can also call to check the cancellation fees if you cancel Utility Warehouse contracts.

Clubhouse Members

The benefits club for customers of Utility Warehouse is called the Clubhouse. Registration is free and it is easy to create an account online and start saving money. More than 2,000 retailers offer 1% to 5% cashback when you shop with them online, and this money will pay off some of your monthly bill. Call 0843 816 6803 if you have any questions about the cashback scheme or your discounts are not being applied to your bills. Call for help with the Cashback Card or Refer A Friend scheme. If you have a Gold Talk or Double Talk bundle, then you can ask about getting a free Gourmet Society card. Get help with accessing your Clubhouse account or using the Clubhouse app.

Discount Club Partners

Log in to the Partner Portal or call 0843 816 6804 if you are a member of Team Purple and need support. This could be do to with the College of Excellence training programmes, share options, income and cash bonuses, or other rewards like the chance to drive a branded Mini or Porsche Boxster, all-expenses-paid holidays. Call if you want to become a Utility Warehouse Partner to find out how to register and what you have to do. All the benefits you can receive just for introducing people to the Discount Club bundle deals are a great incentive to join. Enquire about the social as well as business opportunities, which include Pizza Tuesdays and events all over the country.

Complaints

There are many reasons customers have found to complain about Utility Warehouse, from poor quality broadband to incorrect bills. Call 0843 816 6805 if you are not happy with the service Utility Warehouse has provided, or failed to provide. When you call, they will aim to resolve your complaint that same day, unless it is a complex issue. They will investigate, explain, apologize, and take steps to put things right for you. Ask to speak to the Escalations Team if you are unhappy with the response to your complaint at any point, or you can request a final decision from the Chief Executive’s Office. After that, you can take your complaint to the relevant Ombudsman if you aren’t satisfied.

Other Ways to Contact Utility Warehouse

Since Utility Warehouse doesn’t really do marketing, they don’t have a presence on social media websites. It isn’t as easy for you to get a quick reply to a short query because of this. However, if you are an existing customer, you can e-mail them at [email protected] for help. You can submit a meter reading yourself online without having to contact anyone. If you live near London, you can book an appointment to speak to someone at the head office in person. Otherwise, you can write a letter and post it to the head office, whether it is an enquiry or a complaint. Apply for job vacancies online if you want to work for Utility Warehouse in an office department.

Department
Address
Head Office
Utility Warehouse
Network HQ
508 Edgware Road
The Hyde
London
NW9 5AB




Advertisment

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Utility Warehouse. The direct contact number for Utility Warehouse can be found in the public domain or on their official website.