United Utilities Contact Number

0844 453 0169

United Utilities is the largest water company in the UK. It was created in 1995 after North West Water and NORWEB merged into one company. They manage water and wastewater services in the North West of England, which is the wettest region in the country. The North West region includes Merseyside, Lancashire, Manchester, Cheshire, and Cumbria. Altogether there is an average population of nearly 7 million people living in these areas. United Utilities sold their electricity distribution network to North West Electricity Networks in 2007. They own and maintain 184 reservoirs across the region. In 2016, the European Investment Bank granted them an 18-year loan of £500 million.

United Utilities Phone Numbers

Call these helplines to contact United Utilities for customer support.

Department
Phone Number
Opening Times
Customer Services
0844 453 0169
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 4pm
Pay Your Bill
0844 453 0214
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 4pm
Water Meters
0843 557 3710
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 4pm
Moving Home
0843 816 6829
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 4pm
Priority Services
0843 816 6831
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 4pm
Complaints
0843 816 6832
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 4pm

Customer Services

Contact United Utilities on 0844 453 0169 if you have an issue or a question for the customer services team. They can give you advice on all things water, from the local hardness and pressure to checking for leaks and identifying problems like discolouration. You can ask for tips on how to save water, and which services are available to you for free. You may need to call to report leaks and blockages. You should inform United Utilities about any burst pipes, flooding, low pressure, lack of water, or damaged manholes as soon as possible so that they can send someone to fix things. If there is a water-related issue in a public area which could be a safety hazard, report this immediately.

Pay Your Bill

Water is free in nature, but having clean water piped into your home and the wastewater water taken away is an expensive operation. That is what you are paying for when you are billed for water consumption. You can pay your bills online and keep track of everything with a free account on the United Utilities website. There is also a mobile app for easy access to your account. You can choose to pay by cash, cheque, or at the bank if you prefer. Call 0844 453 0214 for help with understanding your water bill and making payments. Call if you are in debt or are struggling to pay. You can get a discount by setting up a Direct Debit payment plan, which allows you to pay in small chunks.

Water Meters

When you have a water meter in your home, United Utilities will use the readings from it to charge your bill. This means that you will pay accurately for your water usage. If you are applying for a water meter, call 0843 557 3710 to arrange an installation. This will usually occur within 8 weeks. Once you have the meter, you can change your mind and switch back to rateable value bills at any time within the next 24 months. However, if you move house, the new occupants will be charged according to the meter and they cannot remove it. United Utilities can read meters remotely without a house visit. Call them if your meter is leaking or not recording your water use properly.

Moving Home

When you are moving to a new home, you need to remember to sort out things like the water supply in advance. You should notify United Utilities at least 28 days before the move-in date, whether you are an existing customer or will need to create an account when you move. If you have already moved, you can still call for help, but there may be delays affecting your water supply. It is important to notify United Utilities so that any credit left can be transferred to your new address. You will need to provide a new meter reading when you move in. Call 0843 816 6829 if you need to apply for a new water meter, report an address as unoccupied, or you are receiving old bills.

Priority Services

Sometimes people need extra support when trying to manage important things like utilities. This could be due to old age, illness, disability, financial circumstances, or a language barrier. United Utilities offers Priority Services for anybody in such a situation. You don’t have to be the main billpayer, but if you live in the home your family could benefit from these services. They include translation, passwords to protect against bogus callers, and a knock and wait policy for people with mobility issues who take longer to answer the door. You can nominate someone else to handle your bills or receive them in a more accessible format. Call 0843 816 6831 to sign up for Priority Services.

Complaints

United Utilities wants their services to literally flow smoothly. If you experience a problem or are unhappy about a lack of resolution, call 0843 816 6832 to make a complaint. When you call up with a complaint, United Utilities will apologize and try to resolve it immediately. If the issue requires further investigation, they will try to get back to you within 10 working days. If you also send a written complaint, you may be entitled to compensation if they do not respond to it within this window of time. Following a final response from United Utilities, if you are not happy then you can escalate the issue to the Consumer Council for Water, Ofwat, or the Water Redress Scheme (WATRS).

Other Ways to Contact United Utilities

If the phone lines are busy, you can request a call-back online instead of staying on hold. While you are on their website, you can also use the Incident Checker to find out if they are already working on a local issue. Submit a contact form instead if you don’t want to speak on the phone. Otherwise, you can try sending them an e-mail at [email protected]. If you need to get in touch between 8am and 8pm from Monday to Friday, the social media team can assist you. They are available on Facebook and on Twitter. Should you need to write a letter to United Utilities, you can post it to customer services or escalate to the head office at the addresses below.

Department
Address
Customer Services United Utilities
PO Box 453
Warrington
WA55 1SE
Head Office Haweswater House
Lingley Mere Business Park
Lingley Green Avenue
Great Sankey
Warrington
WA5 3LP




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to United Utilities. The direct contact number for United Utilities can be found in the public domain or on their official website.