United Utilities Customer Contact Number

0844 453 0169

Other United Utilities Contact Numbers

Department Contact Number
Customer Services 0844 453 0169
Head Office 0844 453 0214
Emergencies 0844 453 0169

United Utilities Customer Services Opening Hours

Days Opening Hours
Monday to Friday 8am-8pm
Saturday 8am-4pm
Sunday Closed

United Utilities Head Office Address

Department Address
Head Office Haweswater House, Lingley Mere Business Park, Lingley Green Ave, Great Sankey, Warrington WA5 3LP

Your water supply is essential, so it’s important to have the United Utilities contact number to hand, just in case a problem does arise.

You Can Call the Contact Number For United Utilities To:

  • Report a loss in supply or a leak
  • Report a change in address
  • Pay your bill.UN_UTIL_1

United Utilities Water

United Utilities is a water supplier and wastewater management service that operates in the UK. If you are in need of speaking to your supplier, you can call the United Utilities contact number. The area it serves includes the North West of England, which encompasses Cumbria, Cheshire, Greater Manchester, Merseyside and Lancashire.

United Utilities is the owner of more than 180 reservoirs in the region as well as over 580 wastewater networks. They also offers their customers the opportunity to save money on their bills by having the instillation of a water meter. A water meter is used to track exactly how much water you’re using and sends up-to-the-minute readings on to United Utilities. This process allows them to charge you according to your usage, which is more accurate than an estimated bill.

If you find yourself in an emergency situation, or experience a loss in supply, you can use the United Utilities website to report it and you can get live updates on when it will be fixed. You can also find out about planned work in your area by entering your postcode. puddleducks(1)

United Utilities Water Meter

Without a water meter, bills are calculated on the rateable value of a property, not how much water the household uses. As a result, how much the householder pays for their water is not related at all to the usage. Therefore, if you live on your own, have a small family or live in a house with a high rateable value, you could potentially save money with a water meter. Using a meter, you can work out how much water you are using on a regular basis and it can help you understand how to save water and money.

If you find that after having a meter fitted, it isn’t right for you, you can revert back to being charged by rateable value within 13 months of having your meter fitted.

All homeowners are entitled to apply for a free water meter. If you are a tenant with a fixed agreement, you can apply. If you have an agreement for less than six months, you need your landlords permission before you apply.


Unmetered customers watermeterbill1

If your bill is based on the rateable value of your property, this is how your charges are worked out:

  • Water supplied- This charge is for water supplied to your home. To work it out, United Utilities times the unit cost by £1 of your home’s rateable value.
  • Wastewater collected and taken away- This charge is for the collection and cleaning of your wastewater. It is calculated by unit cost x £1 of your home’s rateable value.
  • Standing charges- A standing charge is a fixed cost which makes sure costs for delivering water, sending bills and dealing with enquiries are shared fairly between customers.

 Ways to pay:

  • Pay online with a credit or debit card
  • Contact United Utilities and set up a Direct Debit
  • Automated payments line over the phone
  • Pay by cash at a Payzone outlet or Post Office
  • By cheque payable to United Utilities Water PLC
  • Internet banking by standing order/bank transfer
  • At your bank by cash or cheque

Where the money goes: united utilities

From 2010 to 2015, United Utilities is spending approximately £3.5 billion to:

  • Keep the North West rivers and coastline clean and healthy by upgrading waste water works.
  • Upgrading sewers to make sure that they can cope with changes in the population.
  • Keep water running by developing new sources.
  • Improve drinking water quality by protecting land around reservoirs.
  • Invest in technologies to reduce impact on the natural environment.

 Water Treatment


United Utilities collects wastewater from around three million households and 200,000 business premises in the North West. They also gather rainwater that falls on roofs, roads, footpaths and pavements. A total of 1,271 million litres of waste water is collected every day in the North West and it is transported along 72,000 kilometres of pipes and sewers to over 580 waste water treatment works.

Water leakage

Here’s what to do if you spot a leak:

  • In a road or footpath- Report it as soon as possible.
  • In your home- Use the online guide to locate the leak. Any leaks on pipework inside your home you are responsible for, so call a reputable plumber.
  • On your water supply pipe- This is the pipe that brings water into your home from the street. If you spot a leak, report it. leak

What to do if you have no water supply:

  • Check to see if your neighbours are also affected.
  • Check your card in case United Utilities have posted details of a shut off in progress.
  • Check online to see if there is a known issue in your area.
  • If you can’t see an issue listed within your area contact United Utilities.

Moving home

If you are moving to a property within the United Utilities area, you can inform the company that you are moving home by filling in an online form. You’ll need to have to hand:

  • Account number and postcode.
  • New address and moving date.
  • Water meter reading from both the old and new address.
  • The name and new address of the former occupier.
  • Name of the person moving into your old address.
  • The name of your landlord/housing association.

If you are moving out of the area, you need to inform United Utilities so that you can be billed appropriately. You must give them a forwarding address to send your final bill to.

United Utilities Jobs

Whether you’re looking for an apprenticeship as you’re just starting out in your career or you are a recent graduate, United Utilities has a great range of roles to suit all types of skills. There are locations from Crewe to Carlisle including offices and water treatment works so engineers can showcase their skills too. If you’re really passionate about providing good customer service, there are two locations: Lingley Mere in Warrington and Whitehaven in Cumbria.

About United Utilities

United Utilities was formed by the merger of North West Water and Norweb in 1995. Today, it is the largest listed water company in the UK , serving an area with an average population of around seven million people. The United Utilities headquarters are located in Warrington and there is currently 9000 employees that work for them.


Number Direct is a telephone directory and call routing service and is not connected to United Utilities. The direct contact number for United Utilities can be found in the public domain or on their official website.