thetrainline.com UK Contact Number

0844 453 0167

Find excellent prices on train fares or check your journey route by calling thetrainline.com contact number.

Call thetrainline.com contact number for help with:

  • Making a new booking
  • Amending or cancelling a current booking
  • Getting live service updates

Call thetrainline.com’s Telephone Number For Help With Its Services

thetrainline.com is an online and telephone booking services for cheap train tickets. thetrainline.com also works with a number of partners to provide cheap deals on car hire, hotels and theatre tickets. Find out more about these services by calling thetrainline.com telephone number.

thetrainline.com allows travellers to buy in advance, using a Fare Finder which then compares prices across all train companies to find the cheapest journey. There is also a mobile app with a “ticket alert” service, which will alert you when a fare becomes available for a selected date. Info about the mobile app can be found online, and help can be sought with thetrainline.com contact number.

You can collect tickets you buy from thetrainline.com by using self-service machines at the train station, printing off your own, or having them delivered through the post. There are over 293 million fares available for all routes through thetrainline.com.

Trainline products and services

Best fare finder

Each day, thousands of customers find cheap train tickets by using the Trainline website. The best fare finder helps to narrow your search by using the cheap fares. You just select one of the top routes, pick when you are thinking of travelling and the fare finder will show you prices that customers have found for these dates and times.

Ticket alerts

If you want tickets for a specific route and date, sign up for a ticket alert email. You will be notified when tickets come on sale for your journey, so you’ll save money by buying in advance compared to on the day. Tickets usually go on sale 12 weeks in advance.

Trainline mobile app

The Trainline app is the number one downloaded train app. You can use it to book train tickets in advance, view recent journeys, view live train times and platform information. You can buy tickets up to 10 mins before boarding and mobile tickets are available for some routes.

Business account

Your company can set up a Trainline account, and you will get access to the following benefits:

  • Flexible rail travel- routes, fares and tickets are all in one place.
  • Save an average of 38% on fares.
  • All your company rail travel in one place.
  • Smart reporting- manage your spend with reports.

It doesn’t matter whether your company has 30 employees or 3,000. Here are some of the Trainline’s largest clients; Lóréal, HRG and Bam Nuttall.

Delay compensation

Lots of train companies offer compensation if the service that you are travelling on is delayed for more than 30 minutes. If your journey is delayed, you should contact the train company directly. You won’t receive compensation if you were notified of the disruption in advance and it may not be paid for factors outside of the railway company’s control.

Trainline FAQs

Can I change or cancel my ticket?

If you book in advance and wish to travel at a different time, you can change the time and date of your ticket through the ‘my account’ section of the Trainline website. There will be a fee for this. Off peak or Anytime tickets can be changed and are fully refundable.

How do I collect tickets from a self service machine?

You can collect your tickets from a self service machine 15 minutes after purchasing. To collect, you need to have the debit/credit card that you paid with, as well as the ticket reference number.

What is an open return?

Open returns are tickets that are flexible, as you do not specify the date and time you want to return on. You just have to make the journey by the date specified, which is usually 28 days after the outward journey has taken place.

If I want a refund, do I need to post my tickets back?

Rail regulations state that train companies must have received the tickets before they can process a refund.

Can I take a pet on a sleeper service?

Pets are allowed on both the Caledonian and Night Riviera sleeper services. Terms do apply, so double check with the train operator before you travel. For instance, your pet may need to be in a carrier.

What are the benefits of having a railcard?

There are six different types of railcards; 16-25, friends & family, senior, disabled, two together, HM Forces. You’ll get a discount on the majority of standard and first class fares.

How do I reserve a space for my bike?

Some rail companies do not require reservations for bikes; others do. If you did not reserve a space at the point of booking, the web support team can assist.

Are child fares available?

Up to two children under 5 can travel for free with a paying passenger; they may need to sit on your knee or stand if the train is busy. For children between the ages of 5 and 15, they will usually get a 50% discount on fares.

Can I buy London Underground tickets online?

A ticket for the London Underground will be included with your booking if you need to use the underground in between stations. You can also add travel for zones 1-6 including day travel cards at the point of booking.

Can I move a mobile ticket to another device?

Yes, mobile tickets can be moved between any iOs and Android devices.

How can I provide feedback about a service I’ve travelled on?

You can contact the train operator who runs the service to provide feedback, whether it is good or bad.

History of thetrainline.com

thetrainline.com was founded in 1997, with online tickets being sold in 1999. It was formerly part of the Virgin Group but is now independent so that fares can be compared between train companies without bias. In 2012, thetrainline.com announced a partnership with Google to integrate their route finder with Google Maps.

For more information about the Trainline, call the Trainline contact number shown on this page.




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to thetrainline.com. The direct contact number for thetrainline.com can be found in the public domain or on their official website.