The contact number for is available directly from their website at no or lower cost

0333 202 2222

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This website provides hard to find phone numbers as a call connection service, and is not associated with the companies listed.

Other Trainline Phone Numbers

Opening Times
Customer services 8am till 5.30pm Monday to Friday
 Compensation 8am till 5.30pm Monday to Friday
Assisted travel 8am till 5.30pm Monday to Friday
Trainline Business 8am till 5.30pm Monday to Friday
Trainline Europe 8am till 5.30pm Monday to Friday

Customer services

When you phone this number you can cancel or make changes to a booking you have already placed with the Trainline, you will need your reservation number to do this. If you would like to upgrade to First Class you can do this by phoning the number above and explaining which ticket you would like to upgrade, upgrades will cost you more money, so you will have to pay the difference when you make the change, so make sure you have a card to make the payment with you.

To get information on the different types of tickets and the prices offered through Trainline you can phone the number above. You can use this number to get information about sleeper services, Season Tickets, cheap advance tickets, GroupSave discount and get help using Rail Travel Vouchers.

Phone the number above to find out about the different payment methods you can use when you shop on the Trainline. If you require an expense receipt when you make your booking you can also use this number to find out how you can do this.


When you phone this number explain the delay that happened and how long you were delayed for, and the operator can explain what steps you need to take next. It might be that you need to apply directly to the train company for your compensation, rather than the Trainline, but when you phone the number above the customer service operator will be able to explain this when you phone.

Assisted travel

When you phone this number they will be able to help you to book assisted travel for the booking you have made through them. You will need to book this assistance at least 24 hours before you are due to travel. In some cases, you will need to contact the train operator directly to book this into place, even if you booked your tickets through the Trainline.

Trainline Business

When you phone this number you can access your Business Dashboard, and they can help you to book tickets through your Business account. You can also use this number if you are the company administrator to add new users, as well as cancel any bookings that you need to.

If you have lost your Business ID you can phone this number to recover this number, you will need to answer some security questions to access the Business account and recover your ID.

Trainline Europe

You can also enquire as to whether Interrail passes would be a better option, as well as find out the details of the terms and costs involved with them.

If you have booked train tickets from Trainline for Europe you can find out when your tickets will be delivered when you phone this number, you can also use this number to find out what stations you can collect your tickets from.

Number Direct is a telephone directory and call routing service and is not connected to The direct contact number for can be found in the public domain or on their official website.