Toys R Us Customer Service Contact Number

0843 178 4038

Toys R Us was a popular retailer of all kinds of toys for children. Baby products were also available in Babies R Us sections of the warehouse stores. Charles Lazarus formed Toys R Us in the United States in 1957 from his existing child furniture business, which he started in 1948. Toys R Us became an international chain, known for its Geoffrey the Giraffe mascot since he was introduced in 1965. Many adults have fond memories of Toys R Us and the jingles from adverts from when they were children. Unfortunately, Toys R Us filed for bankruptcy in 2017, and announced in early 2018 that Toys R Us would officially be going out of business. All Toys R Us stores in the UK closed on 24th April 2018, and all stores in the US closed on 29th June 2018. All Toys R Us stores in Australia are also due to close down. However, the business in Canada was sold off and Toys R Us stores are still open under the same brand. In Asia and Africa, Toys R Us still runs successful sales operations, which are unaffected by the international closures.

Toys R Us Contact Numbers

Contact Toys R Us by calling their dedicated Support Centre.

Department
Phone Number
Opening Times
Toys R Us
Closure Helpline
0843 178 4038
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Toys R Us
Customer Support
0843 178 4039
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Toys R Us
Team Members
0843 178 4040
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Toys R Us
Suppliers
0843 178 4041
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Toys R Us
Creditors
0843 178 4042
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Toys R Us
 Complaints
0843 178 4043
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed

Toys R Us Closure Helpline

Contact the Toys R Us closure helpline on 0843 178 4038 if you need support and answers to any general queries about the closing down of the business, the website, and the stores in the UK. The administrators can explain the CVA, insolvency, and administration procedures and why Toys R Us had to close. All stock has now been sold, so you cannot enquire about donations of leftover toys. Their intellectual property is not for sale. Fixtures and fittings in the closed stores are owned by the landlords of the premises or third parties, so you can’t buy these either. Call if you are interested in any of the former stores from their portfolio and they will put you in touch with the agents.

Toys R Us Customer Support

Sales through the website stopped in February and the final UK stores closed in April, so there is no way to buy or order products from Toys R Us anymore. For this reason, Toys R Us gift cards and e-gift cards cannot be used and are not transferable. If you were not able to use your gift card before the 11th March 2018 deadline, then you will have become a creditor. Call 0843 178 4039 if you have further enquiries about Toys R Us as a customer. If your question is about a product, then you should contact the manufacturer for details on specifications, instructions, and warranties. Contact D&G directly if you bought an extended warranty with them to cover a Toys R Us product.

Toys R Us Team Members

All Toys R Us Team Members were made redundant when all of the stores closed. Only those who were employed for two years continuously can claim statutory redundancy pay from the UK government. Team Members should have been paid for all hours of contracted work they completed before the termination of their position, including contracted overtime, bonuses, or commission. Call 0843 178 4040 if you need to claim for holiday pay in arrears or if you need information about your employee pension. E-mail [email protected] if you require a basic employer reference. Call to learn how to claim for sick pay or maternity leave or where to get redundancy support.

Toys R Us Suppliers

Toys R Us has now ceased trading, so there is no need to supply further goods or other services to the company. Suppliers should only be providing these goods or services to fulfil a purchase order which was authorized by the administrators. Proof of a purchase order is required if you expect to settle an invoice. If you are a trade creditor and are owed outstanding balances from after 28th February 2018, you will need to submit a claim. Call 0843 178 4041 for assistance with making a creditor claim as a Toys R Us supplier. You could also e-mail the details of your claim to [email protected]. You may not receive a payment, because they don’t have the funds.

Toys R Us Creditors

The Take Time to Pay scheme at Toys R Us enabled customers to pre-order products which would be reserved for them to pick up from a store after they had completed several partial payments over 4, 8, or 12 weeks. The TTTP scheme was suspended in March 2018 ahead of the store closures. If you were a customer using this scheme and did not receive the products you paid for before the store closed, or if you have a defective product from Toys R Us which the manufacturer won’t take responsibility for, then you are now a creditor. Call 0843 178 4042 for help with submitting claims for unfulfilled orders. Since the company has huge debts, it’s unlikely that they will pay you back.

Toys R Us Complaints

It’s a little late in the day to make complaints about Toys R Us, since the company has already shut down in the UK and there are no stores left open. Any complaints about products or store staff should have been made while Toys R Us was still trading. Now that they are no longer trading, they cannot offer refunds or exchanges or any products you bought from Toys R Us. You cannot return anything that you bought during the closing down sales. If an item becomes faulty, you must contact the manufacturer directly. The Toys R Us administrators are not responsible for the manufacturer guarantee. You can call 0843 178 4043 for advice on where to direct your Toys R Us complaints.

Other Ways to Contact Toys R Us

Toys R Us ceased to operate their social media pages when all the UK stores officially closed. You are not likely to get a reply if you message Toys R Us on Facebook or Twitter. Their customer services e-mail address also may not be monitored anymore, but you can try sending an e-mail to [email protected] anyway. There is still the option to submit a “support ticket” on their website. Since the UK business has gone into administration, their customer services postal address and head office address might not be the best place to send mail. If you want to post letters with enquiries or complaints about Toys R Us, send them to the joint administrators’ address.

Department
Address
Administrators
Arron Kendall and Simon Thomas
Moorfields Advisory Limited
88 Wood Street
London
EC2V 7QF
Customer Services
FREEPOST NAT 3362
Gateshead
NE10 8BR
Head Office
Toys R Us Limited
Cannon Place
78 Cannon Street
London
EC 4N 6AF




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Toys R Us. The direct contact number for Toys R Us can be found in the public domain or on their official website.