Toys R Us Customer Service Contact Number

0843 658 0837

Use the Toys R Us contact number to get in touch with the store about products, orders or returns.

Toys R Us phone numbers:

Toys R Us Departments Phone Number
Toys R Us Head Office 0843 658 0837
Repairs and Returns 0843 658 0837
Complaints 0843 658 0837

Contact The Toys R Us Number Today

  • To organise an in-store pick up.
  • Find a store near you.
  • Honour a warranty or ask for a refund.

The Toys R Us Telephone Details Might Be Needed For The Following Products and Services:

Toys R Us is a dedicated children’s toy retailer. To find a store near you, call the Toys R Us contact number.

The store sells all kinds of toys,from dolls to garden toys, bikes to Xbox’s. Toys R Us stores can be large out-of-town mega-stores, or smaller shops with less stock. Toys R Us has a section called Babies R Us, catering to parents with infant children. Until recently these stores were separate but have now merged. There are over 1500 stores worldwide in 33 countries.

Stores are open seven days a week and have trained staff that offer friendly advice without using overly technical terms, both in store and when you contact Toys R Us. There is also online trading through the website, where you can either order for home delivery or collect in store. To find out more, call the Toys R Us phone number.

Toys R Us Stores

There are around 866 Toys R Us stores in the UK. You can use the store locator tool on the website to find the one closest to you.

Toys R Us Coupons/Vouchers

Toys R Us regularly has special offers which are advertised online. Visit a voucher website such as Voucher Codes or Moneysupermarket to see the latest offers available to you.

Toys R Us Baby

Babies R Us is a Toys R Us brand specifically for babies and mothers to be. Products include:

  • Travel cots and pushchairs
  • Gates and playpens
  • Monitors and harnesses
  • Bath toys and changing mats
  • Bouncers, rockers and walkers
  • Clothing sets
  • Highchairs and feeding equipment
  • Cots and mattresses
  • Maternity clothing and toiletries

Toys R Us Products


Naturally, Toys R Us has a large selection of toys. You can choose from action figures, animal playsets, books, cars & trains, construction, dolls and accessories, games, jigsaws and puzzles, robotics, role play, soft toys and pre-school toys.

There are also many brands of popular toys available, such as:

  • Angry Birds
  • Batman
  • Chicco
  • DC Comics
  • Fireman Sam
  • Graco
  • Hasbro Games
  • In the Night Garden
  • JCB
  • K’Nex
  • LEGO
  • Mamas and Papas
  • Nenuco
  • Orchard Toys
  • Papo

Kids room

Toys R Us has everything you need to personalise your child’s room. You can buy:

  • Bedroom furniture
  • Bedding
  • Chairs/sofas/beanbags
  • Desk/tables
  • Storage
  • Kids pyjamas and onesies

The range includes products from popular brands such as Hello Kitty, Peppa Pig and Thomas the Tank Engine.

Outdoor and sports

Make the most of the summer weather with Toys R Us’ range of outdoor and sporting toys. They include:

  • Playcentres
  • Trampolines
  • Slides
  • Swings
  • Sand
  • Pools
  • Sports equipment (goals, basketball hoops, Swingball)

Bikes and ride ons

Toys R Us’ range of children’s bicycles has everything from pre-school trikes to scooters and skateboards. They also have a range of branded push cars as well as battery powered ones.

Video gaming

Toys R Us has all the latest video games which are available on the market. The selection includes Wii, 3DS, Xbox 360, Xbox One, PS3, PS4 and more.

Gadgets and technology

For a range of electronical products, such as mp3 players, instruments, cameras, tablets, disco machines and walkie talkies, visit Toys R Us.

Gift Cards

There are two types of gift cards to choose from.

Physical gift cards can be delivered by post or purchased in store. You can use them online or in the store.

eGift cards are emailed to the recipient within 24 hours of purchase, use them online or print out to use in store.

If you already have a gift card, you can check your balance online.

Delivery options

When you purchase online, there are a range of delivery options available to you.

  • Standard delivery (4 working days)
  • Next working day (Orders placed by 12pm)
  • Named day (Date of your choice)
  • Saturday

Click & Collect

You can click and collect for free, in just one hour. Simply browse the website, check the stock in store and collect for free the next hour following payment.


To return an item, contact Toys R Us within 14 days, starting with the day after the delivery date. Items that weigh less than 2kg can be returned using the Toys R Us freepost address. You can also return items to a Toys R Us store, using your delivery note as proof of purchase.

Toys R Us FAQs

Does Toys R Us offer a price match service?

Toys R Us will aim to match any nationally advertised price within seven days of it appearing.

How can I track an order?

All online orders have a tracking order, apart from orders which are sent directly from the supplier.

I ordered multiple items but only received one part of the order?

Occasionally, your order may be shipped in separate consignments. You will receive delivery updates about each part of the order and you can check their progress in the My Order section of the website.

What can I do if the item I want is out of stock?

You can sign up to receive stock alerts on the Toys R Us website.

How does the Toys R Us Gold Card work?

You can earn one Gold Card point for every £1 that you spend. In turn, you’ll earn money off coupons which will be sent twice a year, for specific products or product ranges.

Does Toys R Us Accept Love2Shop vouchers?

Toys R Us now accepts Love2Shop gift vouchers across all UK Toys R Us and Babies R Us stores.

About Toys R Us

Toys R Us is the world’s leading toy retailer. Established in Texas in 1948 as the Children’s Supermarket, it opened in the UK in 1985 with just five stores. Today it has grown substantially, with an expansion plan announced in 2011 to build new stores to accommodate the Babies R Us brand.



Number Direct is a telephone directory and call routing service and is not connected to Toys R Us. The direct contact number for Toys R Us can be found in the public domain or on their official website.