Topshop Contact Telephone

0844 453 0198

Why Call Topshop Customer Service?

  • To track your online order.
  • To return a product.
  • To find a store near you.

Topshop Products and Services

Topshop is a British high street fashion retailer. To find a branch near you, call Topshop contact number. It has 440 stores across 37 countries. It sells clothing, shoes, bags and accessories and make-up.

Topshop has gained a cult following in the fashion world, with many celebrities citing the brand as their go-to for casual wear, and fashion bloggers constantly singing the store’s praises. Topshop has a number of in-store brands such as Boutique and the high-end Topshop Unique, a slightly more expensive range which has its own show at London Fashion Week.

Topshop also has an online website which sometimes sells exclusive to the website items, and ships around the world. The UK flagship Topshop stores are in London, at Oxford Street and at the Liverpool One shopping complex. Some stores feature a personal shopping service, cafés, nail and hair salons and a tailoring service. To find out more, call Topshop contact.

Women’s Clothing:

Topshop sells a range of women’s clothing, from everyday dress, to occasionwear, swimwear and lingerie. The brand also has a Boutique and Unique collection. Boutique is designer influenced, priced at a slightly higher price point than the normal Topshop range. Unique is a high fashion collection, which is shown at London Fashion Week each season and is priced at a much higher point than the normal Topshop range.


Topshop stocks and distributes a range of brands. Two of the most popular are Kendall & Kylie and Ivy Park.

Kendall and Kylie is a collection designed by sisters Kendall and Kylie Jenner, who are part of the famous Kardashian dynasty. The collection launched last year with a range of summer clothes and the sisters have just released their swimwear collection in June 2016.

Ivy Park is an activewear brand co-founded by Beyoncé, the world famous singer. It’s designed to be worn both inside and outside the gym, with a range of sports bras, leggings, hoodies and jumpers.

Other brands stocked by Topshop include:

  • Adidas Originals
  • Beauty Mart
  • Calvin Klein
  • Dr. Marten’s
  • Ecapology
  • Glamorous
  • Hanky Panky
  • Illustrated People
  • Jaded
  • Keds
  • Lavish Alice
  • Miss KG
  • New Era
  • Olivia Burton
  • Pretty Polly
  • Quay Sunglasses
  • Rare
  • Spanx
  • Tee & Cake
  • Unif
  • Vans
  • Wal G


Topshop began stocking beauty products several years ago, developing its own makeup range. Initially the range focused on nail polish and lipstick, but is now a full range of products such as:

  • Eyeshadow
  • Brow gel
  • Highlighter
  • Concealer
  • Primer
  • Blusher

The website also features a range of how-to guides for advice on applying products, trend tutorials and inspiration for your makeup.


The Topshop magazine is updated every week with important fashion stories, such as upcoming trends, how to wear, reporting from London Fashion Week and announcement of new collections.

Delivery and returns

There are a number of delivery options for Topshop products. They are:

  • Standard delivery to store- 3/7 working days.
  • Express delivery to store- Next day when you order by 9pm weekdays.
  • Standard delivery to home- 4 working days.
  • Express delivery to home- Next day when you order by 9pm.

There are three simple ways to return unwanted Topshop products:

  • Return to store
  • Return via Collect+
  • Returns via post.

When you return unworn items in a saleable condition within 14 days, you can get a full refund. If you return the product to store, you have a month.

Student Discount

Students can get 10% discount all year by registering with Unidays or Student Beans using their university email address.

Gift card

If you are looking for a perfect gift for someone, you can choose from a physical or digital Topshop email, which you can send in the post or via email.

Topshop FAQs

How do I track an online order?

Use the tracking number in your confirmation email.

How do I return something by Collect+?

Collect+ is a courier service which is offered in over 5,000 stores across the UK. You will receive a Collect+ returns label with your order.

What happens if I don’t pick up my Collect in Store order?

If you no longer want your order, inform store staff so that they can process a return. If you do not collect the order within 10 days, staff will contact you but if it is still not collected, it may have to be sent back to head office for a refund.

I need to get a new returns label, how do I do this?

You can download a label from the Topshop website.

Does Topshop offer tax free shopping?

You can check if you are eligible for tax free shopping at the Government website. You can ask store staff for a form. Tax free shopping is not available online.

How can I find if Topshop is going to get more stock of a specific item?

Topshop updates stock regularly, but if you want to find out about a specific item, the best course of action is to contact customer services using the phone number on this page.

How do I check the balance of a Topshop gift card?

You can check the balance of your Topshop gift card online. Your local store can check the balance for you.

Can I pay for an in store order with cash?

You can only pay for a store order with debit/credit card or gift card. You cannot pay with cash.

Which courier does Topshop use?

Topshop uses Hermes as its main courier for standard delivery. For next day delivery, they use Yodel. For international delivery, it is DPD.

About Topshop

Topshop was founded in 1964 as part of Peter Robinsons’ department store in Sheffield. The first independent store was opened in 1970, and later that year a spin off brand, Topman was created to cater to the male market.

In 2010, the first overseas Topshop store was opened in New Zealand, with branches in Australia, South Africa and the USA following. Topshop’s only flagship store not in the UK is located in New York city. To find out more, contact Topshop.


Number Direct is a telephone directory and call routing service and is not connected to Topshop. The direct contact number for Topshop can be found in the public domain or on their official website.