Topshop Contact Telephone

0844 826 8444

Topshop is a British fashion retailer which operates in almost 60 countries. There are more than 500 shops around the world, with around 300 of them located in the UK. Topshop utilizes online sales in some countries where it has no storefronts. Peter Robinson’s Top Shop was introduced in an existing department store in 1964 as a new youth brand. Its parent company, the Burton Group, split Peter Robinson and Topshop into 2 separate chains to expand their womenswear range. The Topman brand for men was later launched in 1978. Topshop grew into an accessible high-fashion brand, also sponsoring London Fashion Week. Their UK website receives 4.5 million visitors per week.

Topshop Contact Numbers

Contact Topshop for support, available every day except Sundays.

Department
Phone Number
Opening Times
Customer Services
0844 826 8444
(Mon – Fri) 10am – 8pm
(Saturday) 10am – 6pm
Store Enquiries
0843 178 3544
(Mon – Fri) 10am – 8pm
(Saturday) 10am – 6pm
Online Orders
0843 178 3545
(Mon – Fri) 10am – 8pm
(Saturday) 10am – 6pm
Topshop Delivery
0843 178 3546
(Mon – Fri) 10am – 8pm
(Saturday) 10am – 6pm
Topshop Returns
084 3178 3547
(Mon – Fri) 10am – 8pm
(Saturday) 10am – 6pm
Topshop Complaints
0843 178 3548
(Mon – Fri) 10am – 8pm
(Saturday) 10am – 6pm

Customer Services

Contact Topshop customer services on 0844 826 8444 if you need general assistance from a Topshop adviser. Call with queries about anything from student discounts to the Topshop Card. Get more information about the current product ranges and promotional offers, or call to find out if a sold-out item will be coming back in stock at all. You can ask about their advertising campaigns or complain about their PR if something Topshop does is inappropriate or offensive. Call to give some suggestions for what you want to see more of at Topshop, or provide feedback on product design or quality if you think they could be better. Enquire about designer ranges or upcoming launches.

Store Enquiries

Whenever you have queries relating to Topshop stores, call 0843 178 3544 for answers. Find your nearest Topshop branch and get their opening hours and phone number if you need to call them directly. Find out if a certain item is in stock in your local Topshop. If something is out of stock online, it may still be available in a store, so it’s worth checking if you really want to buy it. Call to provide feedback about your experience in a Topshop store, including making requests for particular ranges to be sold instore. Some stores offer a personal shopping and styling service for brides, so call to make an appointment. You can enquire about their stores in Ireland, Amsterdam, or the USA.

Online Orders

Once you’ve placed an online order, Topshop is unable to make any changes to it. You cannot amend your delivery address or upgrade the delivery method. Orders cannot be cancelled either, but you can return them for a refund when they arrive. Call 0843 178 3545 if you have any problems placing an order online, whether your issue is with accessing your account or using gift cards or discount codes to pay. You can also ask for more information about Klarna if you are unsure how it works. If you can’t place an online order, you can always call and ask the adviser to place it for you, as long as you can provide all the product information and your payment details over the phone.

Topshop Delivery

TopShop offers free delivery to stores or free home delivery on orders over £50. If you pay for express delivery to a home address, store, or myHermes ParcelShop but the order doesn’t arrive in the promised time window, then call 0843 178 3546 to demand a refund for the next-day delivery charge. You should receive despatch notification and delivery update e-mails, but if you are not able to track your order online then call this number to find out where it is and when it will get to you. If you are collecting your order from a store, call to check what you need to bring to pick it up. Call if you need to extend the collection date at the store. Or call to enquire about international delivery.

Topshop Returns

It is free to return Topshop items to stores or by post or ParcelShop. You only need your receipt or despatch note to get a refund instore. If you ordered online, you can use the returns label provided or print one off if you have lost it. When returning by post, always keep a receipt as proof of postage just in case you need to contest a failed return. You have 28 days to return something to Topshop if you change your mind. Call 084 3178 3547 if you want to exchange rather than return to find out how to go about this, or if your product turns out to be faulty. They can advise you on repairs, exchanges, or refunds if there is a manufacturing defect. Call if you did not receive a refund.

Topshop Complaints

Call 0843 178 3548 if you have a complaint about Topshop. Common complaints include delivery days, with orders often taking at twice as long as they should be to arrive instore or even by express delivery after being despatched on time, difficulties with reaching an actual person to speak to instead of automated replies, refunds taking much longer than 10 working days, or being refused refunds for items that were definitely sent back. Make a complaint to Topshop about an unresolved issue so that they can investigate it further. If you do not find their resolution to be satisfactory or they take longer than eight weeks, you can escalate your complaint to the EU Commission ODR.

Other Ways to Contact Topshop

While the phone lines are closed on Sundays, luckily the social media team can assist you every single day of the week. You can reach out to them on Facebook or Twitter, or specifically to @TopshopHelp, and they will reply to messages between 9am and 9pm. They are only available until 6pm on weekends. You can try sending an e-mail to [email protected] if you want to write to them that way instead. Alternatively, you could write a traditional letter and post it to the head office. You can locate a Topshop branch with the store finder, or access your e-receipts or track your order online easily by yourself. Search for jobs on the Topshop careers site.

Department
Address
Head Office
Topshop Customer Care
Arcadia Group Ltd
Colegrave House
70 Berners Street
London
W1T 3NL




Advertisment

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Topshop. The direct contact number for Topshop can be found in the public domain or on their official website.