TomTom Contact Phone Number

0843 658 0877

TomTom is a Dutch business which sells navigation and mapping devices and software. Since establishing in 1991, the company headquarters are still in Amsterdam. They have more than 50 offices in almost 40 countries, selling their products worldwide. TomTom provides the mapping data for Apple’s iOS. They also have a deal with Uber, so Uber drivers use TomTom maps in 300 cities around the globe. TomTom launched its own GPS sports watches in 2013 and continues to develop them. They introduced an action camera in 2015. Since offering the first Personal Navigation Device in 2004, TomTom has sold almost 80 million of them. Its original name was Palmtop Software.

TomTom Contact Numbers

Contact TomTom for assistance by calling these phone numbers.

Department
Phone Number
Opening Times
Customer Services
0843 658 0877
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) Closed
Order Delivery
0843 557 3842
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) Closed
Order Returns
0843 658 0877
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) Closed
Warranty Repairs
0843 557 3842
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) Closed
Software Updates
0843 658 0877
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) Closed
Complaints
0843 557 3842
(Mon – Fri) 9am – 5.30pm
(Sat – Sun) Closed

Customer Services

Contact TomTom customer services on 0843 658 0877 for assistance with TomTom devices and software. They are based in the Netherlands but offer support in a range of languages. You can call them if you need help accessing your account or managing your subscriptions. This includes updates, payments, and renewals. Simply call to ask for some product advice if you are not sure which one to choose for your intended purpose, or if you want more details than they provide online. If you decide not to use TomTom anymore, you can call and ask them to delete your account and all of your personal data from their database. The notification period for termination is 30 days.

Order Delivery

You can check the status of online orders through your TomTom website account. Once it says “Shipped” you can expect to receive the order in 2-3 working days. Please note that deliveries will only occur from Monday to Friday, between 8am and 6pm. For live services, they will automatically activate on your device as soon as the status says “Payment in Process.” Some subscriptions will require you to download and install the product from your account. Call 0843 557 3842 for help with tracking order shipping or to report a problem with receiving a product. If your delivery doesn’t arrive in the promised time window, or tracking shows that it did when you didn’t receive it, call.

Order Returns

Once you receive your online order, you have 14 days to contact TomTom to cancel and request a refund. You will need to return the item within 4 weeks using a free print-out postage label, which TomTom will send to you when you make a valid returns claim. When you make a returns claim, you must provide your order number and product serial number. You have to report damage in transit within 24 hours of delivery to claim a return and refund for an item in this case. Ideally, you should note the damage with the carrier when you accept delivery. Once they receive and inspect the return, you should get a refund within 14 days. Call 0843 658 0877 to discuss returns and refunds.

Warranty Repairs

The TomTom limited warranty guarantees that your product will be free from defects for 2 years from the time of purchase. If it becomes faulty during these 2 years, you can contact TomTom on 0843 557 3842 to discuss a repair. TomTom will either repair or replace your product for free without charging you for parts or labour. They will also pay for any shipping costs during this process. Repairs overlapping the expiry of the 2-year warranty will only be valid for a further 6 months. TomTom does not repair their products if the damage is a result of everyday use or accidental misuse. When you call to make a warranty claim, you will get an authorization number for the return.

Software Updates

Contact TomTom for help if you need advice on updating your product. Updates can be quite large and take a while, especially new maps. For this reason, you should always use a wired internet connection and make sure security software does not block the download. Your internet speed and the download size will affect how long it takes. Call for assistance with updating maps, speed cameras, or live services. TomTom can provide guidance for all of their products, including the action camera and devices for navigation or sports and fitness. Report issues with MyDrive Connect, TomTom HOME, the Bandit Studio and app, or sports watches by calling 0843 658 0877.

Complaints

To complain about a TomTom product or service, call 0843 557 3842. A device might not be working as it should. You may be unable to log in to your account for updates. Your device may be taking too long to update or refusing to install updates. You might find it too difficult to obtain help from customer services. If this is the case, you can try complaining through Resolver instead. As TomTom operates from the Netherlands, they do not subscribe to an Ombudsman in the UK. However, you should definitely keep escalating your complaints until TomTom responds appropriately. A common complaint is these sat-nav models becoming obsolete and no longer updating the maps.

Other Ways to Contact TomTom

If you cannot call, then the fastest way to reach TomTom customer care is online. Post on their Facebook page or send a tweet to their Twitter account with your query or complaint. Unfortunately, trying to send them an e-mail is a complicated process. You have to select your TomTom product and the reason you need help, then choose the “e-mail us” tab to open a contact form. They aim to reply to e-mails within 1 week. You could write a letter to the head office, but this will take longer and you will have to pay for the postage. There are online community forums where you can discuss products with other customers. If you have a serious complaint, you could try e-mailing the CEO of TomTom at [email protected]. Media and press enquiries can go to [email protected].

Department
Address
Head Office
TomTom International BV
De Ruijterkade 154
1011 AC Amsterdam
The Netherlands




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to TomTom. The direct contact number for TomTom can be found in the public domain or on their official website.