Ticketmaster Contact Phone Number

0844 248 2168

Ticketmaster is an international ticket retailer, operating in 19 different countries. Many people will recognize the name, as it is the most successful ticket company in the world. It was founded in America in 1976, making its way over to the UK in 1981. The Ticketmaster UK website launched in 1998, and today more than 6 million people view it per month. Ticketmaster merged with Live Nation in 2009 to form the Live National Entertainment group. This merger created the world’s leading company in entertainment ticketing and marketing. Ticketmaster is a major retailer of tickets to concerts, sports games, and comedy and theatre shows. They often charge steep service fees.

Ticketmaster Phone Numbers

Contact Ticketmaster for help with new and existing bookings.

Department
Phone Number
Opening Times
Customer Services
0844 248 2168
(Mon – Fri) 9am – 8pm
(Saturday) 10am – 4pm
Buy Tickets
0844 248 2169
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
Group Bookings
0844 248 2171
(Mon – Fri) 9am – 6pm
(Saturday) 9am – 5pm
Platinum Tickets
0844 248 2172
(Mon – Fri) 9am – 8pm
(Saturday) 10am – 4pm
Accessible Tickets
0843 178 3846
(Mon – Fri) 9am – 6pm
(Saturday) 10.30am – 3.30pm
Gift Cards
0843 178 3847
(Mon – Fri) 9am – 8pm
(Saturday) 10am – 4pm
Complaints
0843 178 3848
(Mon – Fri) 9am – 8pm
(Saturday) 10am – 4pm

Customer Services

Ticketmaster customer services are available on 0844 248 2168 to answer your general enquiries. If you are calling to discuss an existing booking, then you must be the cardholder who paid for the order. Due to data protection laws, Ticketmaster will not discuss your order with anyone else. To get updates about your booking, including tracking the delivery, you will need to provide the reference number you received at the time of booking and the final 4 digits of your payment card. Tickets should arrive at least 5 days before the event. If you decide to cancel your order for a full refund, then you will only have 72 hours to do this under the Ticketmaster Fan Guarantee.

Buy Tickets

You can call 0844 248 2169 to purchase tickets over the phone rather than online. While websites can crash and be very slow, calling on the phone does not guarantee that you will get tickets faster. When popular tours go on sale, the phone lines tend to become very busy. By the time you get through to someone, the event may have sold out. Otherwise, you might have to settle for different tickets than you originally wanted. Have your payment details ready so that they can process your booking quickly. Make sure you know all the details about the event and the ticket options, such as seating areas or standing. Specify whether you want postal tickets, e-tickets, or collection.

Group Bookings

In general, Ticketmaster only allows customers to purchase 1-8 tickets for an event. Even if you tried to make two separate transactions, to prevent ticket touting they will cancel both orders if there are more than one made with the same account, address, or payment details. If you need to book tickets for a group of ten people or above, you will have to contact the Ticketmaster group sales team on 0844 248 2171. Group bookings are also usually entitled to discounted ticket prices, so you could save money. The team will locate the best available seats for the event to allow your group to sit together, unless it is a standing event. You can make a reservation now and then pay later.

Platinum Tickets

There may be some confusion about the difference between Platinum tickets and regular tickets. Call 0844 248 2172 if you need any clarification or you want to make or discuss a Platinum ticket booking. Platinum tickets are not VIP tickets, nor do they include additional content such as any kind of VIP package. There is no merchandise, hospitality, or VIP access included when you purchase a Platinum ticket. The ticket prices are higher than they are for standard tickets because they reflect customer demand. For a popular event, tickets for the seats closest to the stage will increase in price along with the demand. However, they are only the closest seats available at the time.

Accessible Tickets

You can check if events listed on the Ticketmaster website are accessible to those with disabilities by looking for the white and blue wheelchair symbol. In some cases, you might be able to purchase accessible tickets directly through the website. Usually, you will be required to contact Ticketmaster or the event venue to organize disabled access so that you can attend the event. Availability for this is generally limited, so call 0843 178 3846 to arrange an accessible booking with Ticketmaster as soon as possible. They will either handle the booking for you or transfer you through to the venue, who will discuss your needs with you so that they can provide the appropriate support.

Gift Cards

If you want to buy somebody tickets as a gift but don’t know which event they would prefer to go to, or the event is not announced yet, you can purchase a Ticketmaster gift card on their website. Physical gift cards can be sent in the post, or e-gift cards can go directly to them in an e-mail. It is important to make sure that you enter the correct address. You can send them to yourself and then forward them on if you prefer. The gift card will be valid for 12 months. Recipients of gift cards can call 0843 178 3847 if they have any questions about how to check the balance or redeem the card. For high-value or bulk orders, contact [email protected].

Complaints

Amongst the millions of bookings Ticketmaster handles every year, it’s unavoidable that some of them might go wrong. If you experience a problem with your booking which is not rectified accordingly by contacting customer services, then you can call 0843 178 3848 to make a complaint. Make sure to read the terms and conditions for purchases from Ticketmaster, because in some cases you might not be entitled to a refund. If you are owed a refund for an event cancellation, allow 15 working days for them to process this before you call to chase the refund. If your complaint is to do with the artist or venue staff, contact the venue directly with your feedback.

Other Ways to Contact Ticketmaster

The fastest way to contact Ticketmaster is to call the numbers above, except on Sundays when they are closed. To save yourself some time, you could contact them online and wait for them to get back to you. If you have a Twitter account, you can send a tweet to @TicketmasterCS for assistance. However, you should never post your personal details or order number in a public tweet. There is no direct e-mail address for Ticketmaster because there are a lot of frequently asked questions, which you can find the answers to on the website. If you still need to get in touch with them, then fill out and submit this online form. You can also write complaints letters to the addresses below.

Department
Address
Customer Services Ticketmaster Customer Services
PO Box 798
Manchester
M60 1WU
Head Office Ticketmaster UK Limited
4 Pentonville Road
Islington
London
N1 9HF




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Ticketmaster. The direct contact number for Ticketmaster can be found in the public domain or on their official website.