Thorpe Park Customer Services

0843 557 3627

Thorpe Park is a popular theme park in Surrey, England. The theme park was constructed in the late 1970s on a partially-flooded gravel pit, making it seem like an island. This is why the park’s slogan is “an island like no other” and guests are called Islanders. Thorpe Park is operated by Merlin Entertainments, which operates other major tourist attractions around the UK. The park has an onsite hotel for short breaks of up to 5 days. It is divided into several areas with different themes. Thorpe Park is home to the only horror movie rollercoaster, SAW: The Ride, which has the world’s steepest freefall drop. It also operates attractions based on the TV show The Walking Dead.

Thorpe Park Contact Numbers

Contact Thorpe Park by calling these numbers when you need help.

Department
Phone Number
Opening Times
Customer Services
0843 557 3627
(Mon – Fri) 9am – 5pm
(Sat – Sun) 9am – 3pm
Thorpe Park Tickets
0844 248 2135
(Mon – Fri) 9am – 5pm
(Sat – Sun) 9am – 3pm
Disabled Bookings
0844 248 2137
(Mon – Fri) 9am – 5pm
(Sat – Sun) 9am – 3pm
Schools & Groups
0844 248 2138
(Mon – Fri) 9am – 5pm
(Sat – Sun) 9am – 3pm
VIP Experience Packages
0844 248 2139
(Mon – Fri) 9am – 5pm
(Sat – Sun) 9am – 3pm
Thorpe Park Complaints
0844 248 2141
(Mon – Fri) 9am – 5pm
(Sat – Sun) 9am – 3pm

Customer Services

Contact Thorpe Park customer services on 0843 557 3627 if you have a general enquiry about the theme park. On days when it is open, the park opens at 10am. It closes at 4pm, 5pm, or 6pm depending on the day, so it is best to call up and check before you make the trip. For special events like Fright Nights, the park stays open until 10pm. If you have questions about ride restrictions or availability on the day of your visit, then call ahead. Find out if there are any promotional offers for you to use, or check if there are any upcoming special events. You can also call to discuss the facilities at the park if you are concerned about parking, toilets, food and drink, seating, or shopping.

Thorpe Park Tickets

A ticket to Thorpe Park allows you to access over 30 rides and attractions. Ticket prices will vary, but will always be cheaper if you book in advance. They generally start at £30 for an adult ticket, which is applicable for anyone over 12 years old. Discount tickets for students are only available online. In addition to the entry ticket, you can buy a Fastrack voucher allowing you to spend less time queueing for your favourite rides. You can use these once, five times, or an unlimited amount depending on your package. Thorpe Park Annual Passes are also available for year-round visits, including exclusive discounts and events. Call 0844 248 2135 for assistance with booking your tickets.

Disabled Bookings

Visitors with disabilities are entitled to bring a carer to assist them without paying for their entry. You can book online or buy tickets on the day, but you will need to provide proof of disability in order to get a free carer ticket. Call 0844 248 2137 to find out which documents Thorpe Park will accept as proof of disability. Guests who can’t queue for long periods of time can also apply for a Ride Access Pass. Only blue badges, DWP higher rate mobility allowance letters, or letters from a professional health body stating your eligibility are accepted as proof of your entitlement for this Pass. Photographic identification will also be required. Call Thorpe Park to discuss the Pass.

Schools & Groups

Whether it is just for fun or educational, Thorpe Park can host visits from youth groups and school students. Group rates can save you over 50% on the price of your booking. In addition, 1 teacher or group leader can get free entry per a certain number of children. Thorpe Park offers educational workshops and exclusive school events, as well as daily talks on computing, business, psychology, STEM and many more subjects. They can also provide resources to download which will assist with the trip. Call 0844 248 2138 for assistance if you are organizing a visit to Thorpe Park for a youth group or school. You can also submit an online provisional booking form with your requirements.

VIP Experience Packages

Guests have the option of enhancing their day out at the park with a VIP experience. The standard VIP package includes a day ticket, car parking, a VIP host, and unlimited access to the front of the line for rides. The platinum VIP package includes all of this plus refillable drinks, a meal deal, and a Digipass for ride photos. You could top up your basic entry ticket with an Island Unlimited package, giving you endless Fastrack rides on certain attractions. The price for this depends on if it is a peak or off-peak visit. Call 0844 248 2139 if you have any questions or need help with booking a VIP experience package. You can also send an e-mail to [email protected] with queries.

Complaints

If you have a negative experience visiting Thorpe Park, call 0844 248 2141 to give them your feedback. Sometimes rides are not able to operate, but if your visit was ruined by the lack of rides you can call to complain and request compensation. You should report any health and safety issues immediately when you are onsite. If the customer service at the park is of a poor standard, you can call to suggest improvements to staff behaviour. You may also want to complain about the prices, whether it is for entry tickets or food or merchandise within the park. If you find an attraction to be disappointing for any reason, give Thorpe Park some suggestions for changes to rides.

Other Ways to Contact Thorpe Park

Thorpe Park staff are easy to get ahold of if you visit the park’s social media pages. They will reply to messages on Twitter and Facebook between 9am and 5pm. If you would rather contact them directly, you can submit an online contact form or send an e-mail to [email protected]. Since they receive a lot of feedback, it can take up to 10 days for them to respond. Please include your ticket or booking reference number if you contact Thorpe Park about your visit. To hire Thorpe Park for a corporate event, contact [email protected]. For media enquiries, e-mail [email protected]. Thorpe Park will not accept feedback you send by post.

Department
Address
Theme Park THORPE PARK Resort
Staines Road
Chertsey
KT16 8PN




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Thorpe Park. The direct contact number for Thorpe Park can be found in the public domain or on their official website.