Tesco Pet Insurance Contact Number

The contact number for Tesco Pet Insurance is available directly from their website at no or lower cost

0844 381 0812

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Tesco Pet Insurance is one of the insurance products on offer from Tesco Bank. There are several types of cat or senior dog insurance for  your own finances if anything goes wrong with their health. Other types of insurance available are home, car, and travel insurance. Tesco Bank also offers the usual range of personal bank accounts and loans, including credit cards and mortgages. The bank was created in 2007 and is owned by the retailer Tesco Plc. Tesco is the top supermarket in the UK, and Tesco Bank customers can get additional discounts on insurance and when shopping in stores with their Tesco Clubcards. Some stores have Travel Money Bureaux for Tesco Bank.

Tesco Pet Insurance Contact Numbers

Contact Tesco Bank Pet Insurance by dialling the following numbers.

Department
Opening Times
Customer Services
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 10am – 5pm
Kitten & Cat Insurance
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 10am – 5pm
Puppy & Dog Insurance
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 10am – 5pm
Policy Changes
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 10am – 5pm
Pet Insurance Claims
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) Closed
Complaints
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 10am – 5pm

Customer Services

Tesco Bank currently only offers pet insurance for cats and dogs. However, certain breeds and cross-breeds are excluded, so call to check if Tesco can insure your pet before you try to take out a policy with them. You can call to get a quote, or discuss the levels of cover in more detail to tailor a policy to your needs as well as your pet’s needs. Discover the added benefits available with Tesco Pet Insurance, and find out how much you might be able to save with a discount when you apply – especially if you have a Clubcard or work for Tesco.

Kitten & Cat Insurance

Cats are just as much family friends as dogs, especially when you get them as a kitten and grow up with them. All cats deserve to be looked after properly whatever happens to them, so Tesco Bank Cat Insurance is an option to support you with their healthcare costs throughout their lives. Pet insurance is available for cats from 8-week-old kittens onwards; the older the cat, the more prone they are to illness, so the premiums might increase with age.

Puppy & Dog Insurance

Dogs have a reputation as man’s best friend, so make sure you can afford to give your pet any treatments they might need by covering them with dog insurance to help with vet fees. There are four levels of cover available which can apply for puppies over eight weeks old or adult dogs. Families often like to take their dogs on holiday with them, so most insurance levels include Pet Travel Cover. Call if you are an existing policyholder and need advice on your dog insurance policy, from cover terms and conditions to pet health concerns. Call if your policy is due for renewal.

Policy Changes

It is important that you update your policy to make sure that you are able to make a claim if you should ever need to. You can call to update your payment details or change your monthly payment date if necessary. Any changes in your details such as moving to a new address can affect your premium, so your payments may increase after updating your policy. You can choose to cancel your policy within 14 days of taking it out for a full refund, as long as you didn’t make a claim. Call if you want to terminate your policy after this, as you may still owe payments.

Pet Insurance Claims

A claims advisor will tell you if your policy covers the type of claim you are trying to make, and let you know the excess cost you would have to pay. They will send a claim form for you to fill in and return, and may request that you submit additional supporting evidence as well. If you call for help with a claim, you should have all the details and relevant information ready. This includes vet bills and medical notes, any invoices, and your reference numbers. You can track the progress in the online claims portal, but call for updates if you need to. You can also e-mail tesco.petclaims@uk.rsagroup.com.

Complaints

If you make a complaint, Tesco will take your expectations into consideration when investigating the issue and providing the resolution. If it is a straightforward complaint, they may be able to resolve it while you are on the phone. If not, they will try to resolve it within 4 working days. They will contact you at 5 days, 2 weeks, 5 weeks, and 8 weeks if the problem is more complex and it takes that long to investigate. After that point, you can take the complaint to the Financial Ombudsman service if you are not satisfied with the outcome. They can demand action from Tesco.

Other Ways to Contact Tesco Pet Insurance

There aren’t any physical branches of Tesco Bank to visit in person, so most business is done online through your account or over the phone. If you need to speak with someone at Tesco Bank outside of these methods, then you can reach customer services on social media. The Tesco Bank team replies to messages on Facebook and Twitter every day. A somewhat slower contact method is to write letters to customer services or the head office, such as formal complaints. If you would like tips and advice on a situation from fellow insurance customers, visit the Your Community section of Tesco Bank. Unfortunately, there isn’t an e-mail address for Tesco Pet Insurance enquiries.

Department
Address
Pet Insurance Claims
Tesco Pet Insurance
Freepost RSJG-ZJTB-GAGH
PO Box 1363
Peterborough
PE2 2QZ
Customer Services
Tesco Bank
PO Box 27010
Glasgow
G2 2DR
Head Office
Tesco Personal Finance Plc
2 South Gyle Crescent
Edinburgh
EH12 9FQ

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Tesco Pet Insurance. The direct contact number for Tesco Pet Insurance can be found in the public domain or on their official website.