Sofology Customer Service Help Number

0843 557 4860

Sofology was previously known by several other names. The retailer of specialist sofas started out as Clayton Salesrooms in 1974 when the Tyldsley family founded the business. Following expansion with the opening of several shops in North West England, they renamed to CS Lounge Suites in 1992. Many people know it as CSL, which was its name from 2005 to 2013. Their next rebrand as Sofaworks was relatively shortlived due to a court case over copyright, and the retailer became Sofology in 2016. Fellow sofa retailer DFS acquired the business in 2017. You may have heard the “1, 2, 3, Sofology!” jingle on adverts around Channel 4’s television show Gogglebox.

Sofology Contact Numbers

Contact Sofology seven days a week using one of these numbers.

Department
Phone Number
Opening Times
Sofology Sales
0843 557 4860
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Furniture Delivery
0844 248 2937
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Sofology Money
0844 248 3284
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Aftersales Support
0844 248 3285
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Sofashield
0844 248 3286
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Complaints
0844 248 3287
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Recruitment
0844 248 3288
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm

Sofology Sales

Contact Sofology on 0843 557 4860 if you are looking to purchase a sofa from them. A customer service adviser can locate your closest Sofology store for you and provide the details you need if you want to choose a sofa in person. Enquire about the current style collections to get a better idea of what is available to suit your personal requirements. The Order Direct phone service is there to assist you in picking out the perfect sofa and placing an order. If you are not sure that you have the time to discuss all the details, request a callback for a time when you do. They can point you in the right direction if you have questions about Club Sofology or a MySofology account.

Furniture Delivery

Every sofa has a specific delivery time and cost, so you should always consider this before buying a sofa. Express Sofas at Sofology will be with you in 4 weeks, or as little as 7 days. Production and shipping times for sofas from other ranges will vary. Make sure that you plan carefully when you buy in advance so that you aren’t left without anything to sit on. You can track the order progress by logging into your MySofology account. Call 0844 248 2937 if it has been fewer than 48 hours since ordering and you need to make changes. After this, Sofology probably won’t be able to amend anything because the sofa is already being manufactured. Call for help booking the delivery slot.

Sofology Money

Sofology Money offers payment plans so that you can buy the sofa of your dreams without having to save up for years. You can still pay the full price upfront if you want to, or you can split the cost by paying half now and then the remaining half later. Delivery Money allows you to pay a deposit of 10% and then pay the rest when your sofa gets delivered. With Monthly Money, you can set up monthly payments for whatever you can afford and Sofology will take the Direct Debit for this amount every month. You can even pay a deposit and then delay the remaining payment for up to 12 months through Money Next Year. Call 0844 248 3284 if you need help with Sofology Money.

Aftersales Support

Sofology has moved its aftersales support online, so you can receive assistance by logging into your MySofology account and browsing the online help centre for answers. This includes general advice on sofa maintenance, from leather to fabric to fibre filling. If your sofa is accidentally damaged, you can book a repair service with the Sofology technicians. Repairs are chargeable, so you should request a quote. You will only have to pay for this if your sofa is not under warranty or you did not take out a Sofashield policy. You should log problems with the delivery or issues you notice after delivery so the technicians can inspect them. Call 0844 248 3285 if you can’t get assistance online.

Sofashield

At the time of purchase or up to the delivery, you can add Sofashield to your Sofology sofa. The service is like a “personal sofa ambulance” to cover the cost of repairs or replacement parts for your sofa. You cannot purchase Sofashield after delivery. If you paid for Sofashield, then you can make claims for accidental damage to your sofa as many times as you need in the first five years of owning it. The experts at Sofashield will fix scratches, marks, and stains to make your sofa as good as new again. They might even be able to replace the whole sofa if it isn’t repairable. Call 0844 248 3286 for help with your Sofashield claim, or call within 24 hours to report new damage.

Complaints

Customers who purchase from Sofology stores should direct complaints about payment, delivery, and the product to the store. If the staff and management are unable to resolve the problem for you, then call 0844 248 3287 and report your complaint. Call straight away to complain about online Sofology purchases. You may think the item of furniture or the sales or delivery process is not up to standard. Request an investigation with the Escalations Team, or send an e-mail to [email protected]. Allow them some time to reach a final decision. If it takes longer than 8 weeks, or you are unhappy with the outcome and stuck in a deadlock, contact the Furniture Ombudsman.

Recruitment

Ask to speak with someone on the Sofology recruitment team or in HR when you call 0844 248 3288. You should call if you want a career working for Sofology. You can register on their official careers website to find vacancies. Apply for these online or call to ask for more information about an advertised position. Potential roles include head office, retail, operations and even upholstery. There are tips for interviews and information about training on the website. You can also e-mail [email protected] with any questions. However, the only way to apply for a job is through the website so that you are registered on their tracking system, so don’t send a CV by e-mail.

Other Ways to Contact Sofology

You can contact Sofology customer services on social media between 9am and 5pm throughout the week. They are reachable on Facebook or on Twitter, especially if you tweet to @SofologyHelp. You can e-mail them directly at [email protected]. The Sofology team aims to respond to all e-mails within 72 hours. This includes any e-mails you send to the general enquiries e-mail address, [email protected], or customer support e-mail address, [email protected]. You can also submit a customer support request ticket via an online contact form. As a final option, since it is much slower, you can write and post letters to Sofology’s headquarters.

Department
Address
Head Office
Sofology
Golborne Point
Ashton Road
Golborne
Warrington
WA3 3UL




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Sofology. The direct contact number for Sofology can be found in the public domain or on their official website.