Sky Customer Services Telephone Number

0844 826 8012

Are you looking for the Sky customer services number? Simply call 0844 826 8012 to get straight through to the correct department.

Sky is one of the most popular names in television and broadband. Their subscription television service has over ten million subscribers while many others make the most of the company’s broadband and telephone packages.

Customers can call the Sky customer services contact phone number to manage their subscription.

Why might I need to call the Sky Customer Services number?

You may need to call the Sky customer services helpline for any number of reasons, from getting the answers to a question you have, to cancelling your contract entirely. Here’s a brief list of some of the reasons why customers may wish to call the Sky telephone number:

  • Enquire about problems with your Sky TV or broadband
  • Pay your bill
  • Cancel a subscription
  • Add or remove a package from your Sky service
  • Subscribe for Sky’s Movies or Sports services
  • Manage your account or change personal details
  • Make a comment or complaint

Some Useful Sky Customer Contact Numbers

Department Contact Number
Sky Head Office 0844 826 8012
Sky Customer Services 0844 826 8012
Sky Accounts Management 0844 826 8012
Sky Cancellations Line 0844 826 8012
Sky Complaints Line 0844 826 8012

Sky Customer Contact Phone Line Opening Hours

Day Opening Hours
Monday 08:00 – 20:00 (8am – 8pm)
Tuesday 08:00 – 20:00 (8am – 8pm)
Wednesday 08:00 – 20:00 (8am – 8pm)
Thursday 08:00 – 20:00 (8am – 8pm)
Friday 08:00 – 20:00 (8am – 8pm)
Saturday 09:00 – 16:00 (9am – 4pm)
Sunday 09:00 – 16:00 (9am – 4pm)

Sky Head Office Postal Address

Company Head Office Postal Address
Sky Broadcasting Sky PLC
Grant Way

Sky Products and Services

Sky is a British satellite broadcasting company, broadband internet and telephone provider. Sky has a TV service, where the customer pays for a subscription, which can then be built up by a range of packages. For example, at the time of writing, there is a package named Sky Entertainment, sold as an entry bundle where you pay for standard channels such as BBC One, alongside unique Sky channels such as Sky Movies, and other services such as Sky Go, where you can watch online on demand whenever you want. When you have Sky TV, a Sky Box is then installed in your house so you can get the service.

Sky also has broadband and telephone services, with a range of options to suit your budget. The broadband is mostly unlimited, and the speed can depend on the price you want to pay. Sky Talk, the telephone line can be included with your broadband deal, which can be added to your TV subscription to make paying your bill easier. Sky has a customer support team who are available over the phone and can help you with setting up your TV, adding separate subscriptions and troubleshooting issues. Access this service by calling the Sky sales contact number.

More About Sky’s TV Packages

There are three different television packages available if you wish to sign up for Sky’s services. Every one of these packages come with 240 free-to-air channels such as BBC, Channel 4 and ITV. They all include a selection of Sky’s own channels such as Sky 1, their Living and Arts channels too. However, the more expensive bundles will come with greater features such as exclusive networks, on-demand content and 3D. A breakdown of each package can be found below or you can call the Sky contact number for more information on 0844 826 8666.

The Original Bundle

This is the cheapest bundle you can get. For £21.50 a month you will receive Sky +, catch up TV and Sky Go. This is on top of all 240 free channels, of which 11 are in HD. The Original Bundle also allows you to access 35 exclusive networks such as Sky 1 and their Atlantic service.

The Variety Bundle

The Variety Bundle includes all of the things from the Original Bundle. However, there are an extra 60 channels in this package. This includes kids programming like Nickelodeon, Disney and Cartoon Network as well as music channels such as MTV and VH1. The Variety Bundle costs £28 per month.

The Family Bundle

The Family Bundle includes all of the same channels that can be found in the Variety Bundle. However, there are some exciting features in the package that cannot be accessed elsewhere. For instance, it lets you access several box sets of television shows on demand. You can also access 50 more HD networks and watch some channels in 3D.

How To Watch Sky Movies And Sky Sports

For an extra amount you can add their movies service and/or Sky Sports to your television subscription. Call the Sky phone number to add or remove them from your account.

Sky Movies allows you to watch some of the biggest movies a year before they land on VoD services like Amazon or Netflix. You can also see classic genre films on their Movies Comedy, Movies Family or Movies Drama And Romance channels.  Movies on demand can be accessed anywhere if you have Sky Go.

Sports fans can add Sky Sports to their package for £24.50 extra per month. These channels include live coverage of the year’s Barclays Premier League matches, European football and Formula One racing.

Sky Broadband

There are several broadband packages available to customers. There is their Broadband Lite package which comes with up to 17 MB and a 2G allowance, and their Broadband Unlimited service which has no caps on usage and allows up to 38 MB. There is also the powerful 76 MB Sky Fibre Unlimited deal that has no usage limits and does not slow down even at peak times.

All of the Unlimited packages come with some free items to help make the most out of your broadband connection. They come with their Hub wireless router, the Broadband shield that allows families to decide which websites can be used on your connection, and access to a tech team that are on hand should something go wrong with your broadband service. Call the Sky telephone number now on 0844 826 8012 for help if there is an issue with any of these services.

Sky Customer Cancellations – How To End Your Subscription

There was a lot of controversy surrounding Sky’s cancellation policy. Many customers complained that they were not clear about how subscribers to their services could go about disabling packages. After an investigation by the newspaper The Daily Telegraph, they agreed to clarify their cancellation procedures.

Since, the procedure for cancelling your service has become much clearer: Cancellations must be processed over the phone in order to verify requests. Contact the Sky customer services contact number to begin the procedure. After a representative has agreed to terminate your services you should wait for a clarification before cancelling direct debit payments.

There may be a cancellation fee for terminating your services with the provider. The amount will depend on how much time is left in your contract, the period you have been billed for already and the specific things you have subscribed to.

Looking to Cancel?

With the Sky cancellation service, you can:

  • Cancel a certain part of your subscription.
  • Cancel your entire subscription
  • Switch from Sky broadband to another provider.

The Cancellation Service

Sky is a British broadcasting service, covering TV, broadband and telephone services. To cancel your Sky account, call the Sky Cancellation phone number. When you buy a television subscription from Sky, you can choose a specific package tailored to your needs so you only pay for the channels you’re actually going to watch. When you buy your broadband from Sky, you can choose a data plan relating to your needs, as with a phone. If you wish to cancel, there are three ways of doing so: you can call Sky directly, using the Sky customer service number which is free from a Sky Talk land-line, you can also send an email and a customer adviser will get back to you with a personal reply as soon as possible or use the online live chat service. You must give a month’s notice to cancel your Sky account.

Sky FAQs

How is Sky TV set up?

After you arrange to have Sky TV installed, you will be contacted to arrange a time for a Sky installation engineer to come to your property and install the dish, cables and Sky Box. On the day, they will arrive, install your Sky satellite dish, install any necessary cables, and then connect up your Sky box and show you the basics of how it works. Once set-up is complete, you’re ready to go!

How much is Sky TV?

The Sky TV Original Bundle, which is the classic tv channel package, is only £20 per month, and comes with a free LGTV or a £100 reward. The Cinematic Bundle is an expanded package which still comes with the LGTV or £100 reward, but also includes additional channels and services for £38 per month.

Where is my Sky TV account number?

Your Sky TV account number can be found on your monthly statement, by logging into your account online, or by calling the Sky TV customer service team on 0844 826 8666.


Number Direct is a telephone directory and call routing service and is not connected to Sky. The direct contact number for Sky can be found in the public domain or on their official website.