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SIA Licence contact numbers
|SIA Licence helpline||Monday to Friday 9am till 5pm|
|Apply for a licence||Monday to Friday 9am till 5pm|
|Change your details||Monday to Friday 9am till 5pm|
|Report lost, stolen or damaged licence||Monday to Friday 9am till 5pm|
|Renew your licence||Monday to Friday 9am till 5pm|
|Complaints||Monday to Friday 9am till 5pm|
SIA Licence helpline
You can use this number to find out how much they cost and what discounts are available if you’re making multiple purchases. Before you apply for your licence you can use this number to find out what training you’ll need, what documents you need to provide to apply and how long it’ll typically take for your licence application to go through.
If you’ve already applied for your licence you can use this number to get an update to see what stage your licence application is at.
Apply for a licence
You can use this number to apply for a licence whether you’re applying through your employer or applying for yourself. If you are applying through your employer you must ensure that your employer is on the list of approved contractors.
Before you apply for your SIA Licence you’ll want to ensure that you meet the licensing criteria, which will save you time and money. So use the number above to find out what the licensing criterion is and ensure that you meet it before you pay for the licence which is non-refundable.
Change your details
You must let them know if you have changed your address, and you must inform them if you change your name. If you have changed your name you will need to provide evidence of the legal document which shows this, such as the marriage certificate, decree absolute or deed poll document.
Report lost, stolen or damaged licence
If it has been stolen you will have to report it to the police and get a crime reference number from them which you must share with the SIA. You won’t be charged for replacing your licence, and a new one will be sent to you with a new licence number.
If your licence has been damaged you must send the item to the SIA.
Renew your licence
The renewal costs the same as a new application too. You can apply to renew your licence four months before it expires and you’ll want to do this as soon as you can to ensure there is no period without a licence. Any time left from your old license will be added to your new one. Like applying for a SIA licence you and can renew through your employer or renew the licence yourself.
When you phone this number you can make complaints about security staff as well as licensing decisions. The SIA aim to respond and resolve all complaints within 20 working days and give you a response that apologises, with an explanation of what happened and why, explain how you can take the complaint further if you’re not happy with the response, and review how they can do things differently to ensure it doesn’t happen again. If you’re not happy with the first response you can ask for it to be reviewed by a higher person, such as someone at the Deputy Director level.
SIA Head Office Location
|Head Office||Security Industry Authority
PO Box 49768
Number Direct is a telephone directory and call routing service and is not connected to SIA. The direct contact number for SIA can be found in the public domain or on their official website.