Contact Details For Severn Trent Water

0844 453 0159

Why would I need to call the Severn Trent Contact Line?

Use the Severn Trent UK Contact Number To:

severn trent water contact

  • Pay your water bill
  • Report a loss in water supply
  • Report leakages in your area
  • Report issues such as flooding or localised pipe freezes
  • Arrange a standing order or other payment scheme for your bills

Other Useful Severn Trent Numbers

Severn Trent Phone Number
Head Office 0843 658 0509
Emergency Calls Line 0843 658 0509
Complaints 0843 658 0509

Severn Trent Contact Line Opening Hours

Day of the Week Opening Hours
Monday to Friday 8am – 9pm (08:00 – 21:00)
Saturday and Sunday 9am – 5pm (09:00 – 17:00)

Severn Trent Head Office Address

Department Address
Head Office Severn Trent
2 St John’s St

Who Are Severn Trent And Why Contact Them?

Severn Trent is a UK water company regulated under the Water Act 1991. It has divisions all around the world, from the UK and Ireland and to North America and Egypt. For more information on where the company operates, call Severn Trent Water contact.

In the UK, it supplies water to Birmingham, Coventry, Derbyshire and Shropshire amongst others. All in all, it covers around 3.5m households and businesses. The head office is the newly purpose-built Severn Trent Centre in Coventry, however it also has call centres in Derby and Shrewsbury. The company currently has a network of just over 8000 employees. For more information about Severn Trent, call the Severn Trent Water contact number.


Water Meters water meter

Many new homes now come fitted with a water meter. If yours doesn’t, you will be given the chance to switch.

Benefits of a Water Meter

A water meter measures what you use, so you only pay for what you use. It can also help you save water as most people make a conscious effort to use less water once they have a water meter fitted. The water meter is generally free of charge and an engineer can come out and see if you are eligible for one and fit it at the same time. The meter will be fitted outside or inside if outside is not possible. There are some properties where a water meter cannot be fitted such as a flat.

Moving Home

You can contact Severn Trent Water and let them know that you plan to move house via your online account. If you are moving to the area that Severn Trent serves, you should let them know 28 days before you move. If you are moving within the area, it is the same. If you are moving outside of a Severn Trent area, you can close your account no more than 28 days before you move. You must provide a final meter reading.

Your Account

Ways to pay your bill severn trent customer care line

You can pay your bill by Direct Debit so it goes out automatically, pay by card online or use a PayPoint outlet and Watercard, whichever is best for you. There is a WaterSure scheme which can help you pay for your water bills if you are on a low income with three or more children or a medical condition.

Doorstep Password Scheme

Severn Trent can help to protect you from bogus callers who pretend to be from the company. You can set up a password of your choice and ask any worker who arrives at your home for it. They will have to call the offices and answer security questions before they are given it, so you can be sure that they are genuine.

Report a leak severn trent customer contact

If you have spotted a leak in your area, please let Severn Trent know as soon as possible. There is a form on the website that you can fill out or you can call the number above. If you spot another issue such as a burst sewer, please do the same.

Your Water Supply

Severn Trent works hard to make sure that your water is always available and to a high standard. Water supply and pressure can be affected by a number of factors.

Water Flow

Flow depends on the size of the water pipe. To ensure you are getting a maximum level of flow, check whether your internal stop valve is fully open. This is usually located under your kitchen sink. If you notice your pressure changing, it could be down to the weather or work ongoing in your area. Water pressure may change over time as the network is managed. If you think yours is particularly low, call Severn Trent and they will come and investigate the cause free of charge. If it is a problem relating to them, they will fix it. If not, they can provide advice on what to do next. If your water supply is interrupted and you haven’t been warned, contact the water company and they will investigate straight away.

 Saving Water

It is easy to save water once you know how. Severn Trent provide you with handy tools and tips that will save the environment and your money.

Free Water Saving Gadgets

Hippo the Water Saver- Helps reduce the amount of water you use when you flush by 2 litres.

Save a Flush- Absorbs water in your toilet so you use less.

Shower Save- Lowers the flow rate so you’re getting the right amount for your shower.

severn trent customer care

Fat Trap- Pour cooking fats into this rather than down the sink.

Toilet Leak Detection Tablets- Identifies leaks in your toilet.

Water Saving Crystals- Dramatically reduces the need to water your plants.

Water Saving Guide- Handy guide full of tips.

Water saving tips

  • Avoid watering lawns even when they look brown- they’ll be back to normal when it rains.
  • Use a water butt to collect rain water to water your plants with.
  • Take shorter showers, even by one minute.
  • Turn off the tap whilst brushing your teeth, washing your hands or shaving.
  • Take a shower rather than a bath- A bath uses 80 litres, a shower only uses 40.
  • Use a bowl for washing vegetables then use the water for your indoor plants.
  • Wash your clothes on a shorter cycle.
  • Fill up your dishwasher before switching it on.

 History of Severn Trent

The company was established in 1974 as Severn Trent Water Authority, one of the ten main water authorities in England to supply fresh water to people in the Midlands and Wales. It took its name from the two main rivers in the area, Severn, which runs from Shrewsbury to Wales, and the Trent, which flows from Staffordshire to Hull. It was privatised in 1989, and in 1991 it acquired Biffa, the waste management company before demerging from Biffa in 2006. A year later, the headquarters in Birmingham closed and around 200 employees relocated to the brand new Conventry head office. To find out more about Severn Trent Water, visit the website or call Severn Trent Water contact number.

Severn Trent FAQs

How can I view my water bill with Severn Trent?

You will be sent a bill by Severn Trent every month, but if you must see it sooner than that, you can always go to the official Severn Trent website (this isn’t it) and log in for quikc access to your estimated bill so far this month. If you have a water meter installed, this will be much more accurate.

How can I save money with Severn Trent?

See above for some excellent money-saving tips from Severn Trent. Saving both money and the environment, cutting down your water bill is a win-win!

How do I switch to Severn Trent?

To switch to Severn Trent, just call their customer service number and tell them that you want to become a Severn Trent customer. They’ll transfer you to the new customers department, who will be able to arrange the switchover from your existing provider, and can provide excellent advice on negotiating your cancellation. Then, you’ll be offered a water meter by a Severn Trent engineer – if you choose to accept it, you’ll only be billed for the water you use, and installation is free! So what are you waiting for?



Number Direct is a telephone directory and call routing service and is not connected to Severn Trent Water. The direct contact number for Severn Trent Water can be found in the public domain or on their official website.