Serenata Flowers Contact Phone Number – 0871 258 2576

0871 258 2576

Serenata Flowers began as two small flower shops located in London. Since the launch of their website in 2003, Serenata Flowers has become the largest independent florist in the UK through an online shop. They source the flowers from Europe and distribute them from their headquarters close to Heathrow airport. Serenata Flowers oversees every step of the journey for every flower, instead of contracting the sourcing and dispatching to local florists. The company claims to provide the freshest and most beautiful flowers with longer life, fastest delivery, and more accurate prices compared to other florists. They offer subscription services for more frequent orders.

Serenata Flowers Contact Numbers

Contact Serenata Flowers at any time regarding your flower order.

Department
Phone Number
Opening Times
Customer Services
0871 258 2576
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Online Orders
0871 258 2576
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Delivery
0871 258 2576
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Complaints
0871 258 2576
(Mon – Fri) 24/7
(Sat – Sun) 24/7
VIP Membership
0871 258 2576
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Media Relations
0871 258 2576
(Mon – Fri) 24/7
(Sat – Sun) 24/7

Customer Services

Contact Serenata Flowers on 0871 258 2576 to get information and advice from their customer services team. You can call if you have questions about sending flowers overseas, or if you need flowers for specific occasions such as a funeral, wedding, or party. They offer products suitable for birthday, anniversary, and even Christmas gifts. Call to enquire about the range of flowers they offer if you are looking for something in particular that you can’t seem to find online. Find out about their selection of hampers and gifts to go along with flowers. Call to get advice on the best types of flowers to suit your occasion, or ask for flower care instructions if you are the recipient of a bouquet.

Online Orders

Call 0871 258 2576 for assistance with online orders from Serenata Flowers. You can’t order over the phone, but you can ask for guidance before you place an order through the website. If you choose not to include a card, then your order will be sent anonymously, as data protection laws mean that Serenata Flowers can’t reveal your details to the recipient. Orders will not be dispatched until the full payment is received, so make sure that your payment is successful. Contact them if you have any payment issues or your order is not going through. You can call to amend an order if you need to cancel an accidental duplicate order or try to change the gift message or delivery address.

Delivery

You can track your order online, but call 0871 258 2576 if there are any issues with the tracking information. For example, it may still say that your order is awaiting dispatch when they should have been delivered. Or it may say that the order was delivered when there is no sign of it or a missed delivery card from the courier. Their standard delivery is free and these orders can arrive as soon as the next day if you place them before 10pm. When you pay for one of the timed or same-day delivery options, then you should request a refund if they do not turn up in this time window. Deliveries only occur between 8am and 9pm, Monday to Saturday, but you can arrange redelivery.

Complaints

Should you be less than happy with your experience ordering from Serenata Flowers, call 0871 258 2576 and make a direct complaint as soon as possible. They do offer a guarantee that in the event of non-delivery, late delivery for specific timed delivery services, or goods arriving damaged or not as promised, they will either redeliver or issue a refund. You should contact them within three days of the delivery date to claim against their guarantee. If you are complaining about poor quality, you will have to provide photographic evidence of the product to prove that your flowers are not fresh. Reasons to complain include late delivery missing special occasions or flowers dying quickly.

VIP Membership

If you order flowers frequently throughout the year for various occasions, you might want to try saving money with a VIP membership. This is not available for corporate use. Call 0871 258 2576 to find out how to register for a VIP membership, how much it costs, and the discount benefits it will give you. Serenata Flowers will remind you when your VIP membership expires after the 12 months so that you can renew it if you choose to. Call to check the terms and conditions of the membership, as the discount does not apply to delivery charges and can’t be combined with other promotional offer codes. Serenata Flowers can cancel the VIP membership without a refund if you misuse it.

Media Relations

Serenata Flowers can work with journalists and media publications for editorials and features on flowers, including codes for seasonal discounts. If you want to feature Serenata Flowers online or in print, you should check that you are adhering to their branding guidelines. Call 0871 258 2576 to do this, or to request some product images, which are available to media outlets on the condition of explicit source attribution. Contact Serenata Flowers if you think that they could sponsor your organization, or you are looking for gifts to provide as competition prizes. Enquiries can be made to Serenata Flowers by bloggers, film or TV productions, or places offering staff or student discounts.

Other Ways to Contact Serenata Flowers

Although it is a British company, Serenata Flowers delivers internationally to Europe, the United States, Canada, Australia, New Zealand, the United Arab Emirates, South Africa, and Hong Kong in China. The registered office is located in Malta, so if you want to write a letter of complaint to them, you would have to pay for postage. Though you could try sending mail to the UK dispatch centre, a response is not guaranteed if you send letters to Serenata Flowers, Stanwell Moor, Staines, TW19 6BN. It would be faster to contact them online, in any case. There is a contact form on the website, or you can send an e-mail to [email protected]. Support is supposedly available 24/7, so they should get back to you quickly. They typically reply within an hour if you message them on Facebook. You can also tweet directly to @serenatahelp on Twitter. If you need to track an order, just enter the details online.

Department
Address
Head Office
SerenataFlowers.com
No. 11, L-Ufficcji
Ground Floor
Misrah 28 ta’ Frar 1883
Birkirkara BKR1501
Malta




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Serenata Flowers. The direct contact number for Serenata Flowers can be found in the public domain or on their official website.