ScrewFix Contact Number

0844 249 0908

Screwfix is a large hardware retailer with more than 1,200 shops in 10 countries. These include several European countries, Turkey, and Russia as well as the UK. Kingfisher plc, which also owns DIY retailer B&Q, acquired Screwfix in 1999. Screwfix originated as the Woodscrew Supply Company in 1979. Today it has around 570 shops in the UK, offering 11,000 instore products and 30,000 online products. Screwfix started as a mail order catalogue business, expanding online in 1999 and then opening the first physical store in 2005. The company has been based in Yeovil, Somerset, for over 25 years. They launched the Screwfix Foundation in 2013 to help with charity building projects.

Screwfix Contact Numbers

Contact Screwfix by phone for advice and support around the clock.

Department
Phone Number
Opening Times
Customer Services
0844 249 0908
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Online Orders
0844 249 0919
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Delivery & Collection
0844 249 0952
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Returns & Refunds
0843 208 7658
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Trade Credit Accounts
0843 208 7659
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Complaints
0843 208 7660
(Mon – Fri) 24/7
(Sat – Sun) 24/7

Customer Services

Contact Screwfix by calling 0844 249 0908 if you need to speak to customer services about anything. Find out how to get a Screwfix Card linked to your account to make ordering more convenient. You can also ask for help with Screwfix gift cards. Call to request a free copy of the Screwfix catalogue if you are unable to pick one up from a store. You can get help with the Screwfix app, or make enquiries about the Screwfix Foundation if you are from a charity interested in applying. If you are from a large company or private organization which could benefit from procurement management, you can phone to discuss Key Accounts. Call to find out more about product recalls.

Online Orders

If you want to place an online order but there are restrictions on order quantities, you can call 0844 249 0919 to discuss it and place the order over the phone instead if necessary. If you didn’t receive an invoice or confirmation e-mail for an order, call this number. If you need to amend an order, unfortunately, this is not possible. You can call to find out the best thing to do if you made a mistake and want to cancel an order. Call if there is a problem with processing payments and it is not a fault with your bank. If you want to redeem credit or use a voucher, you will have to call to place an order, because they can’t be used online. Call for technical support with your account.

Delivery & Collection

Unlike most retailers, Screwfix offers next-day delivery seven days a week. As long as you order before 8pm on weekdays or 4pm on weekends, you can have your products in hand or onsite and get to work the very next day. There is also free delivery for orders above £50. Same-day delivery is only available for locations within the M25. The couriers should be in contact with you regarding your order delivery, but if there are any problems contact Screwfix on 0844 249 0952. Some deliveries come direct from suppliers so Screwfix might not be able to track them for you. Call regarding Click & Collect if you have an issue with your collection, such as unavailable stock.

Returns & Refunds

If you need to return something and it is possible for you to do so, take it into any Screwfix store with your receipt or order number. As long as items are suitable to return and were purchased within the last 30 days, Screwfix can either exchange them or issue a refund. Otherwise, you can return smaller items via the Post Office if you include a returns form. For bulkier items, you should call 0843 208 7658 to arrange a courier collection. If Screwfix is able to do this, you will have to pay for the service (up to £20). When products develop faults, contact Screwfix to ask about options for repairs or replacements. Call to check which items are non-returnable or to chase up a refund.

Trade Credit Accounts

The largest customer base for Screwfix is tradespeople, who rely on the brand for their building supplies. Screwfix offers Trade Credit Account Cards for such customers to help them manage their business. They come with up to 60 days of free credit, flexible limits, and no annual fee. The Screwfix card is accepted at all of their stores as well as online. You can also use them at over 300 Trade Points. These cards are only available to customers in the UK. Call 0843 208 7659 for help with an application or an existing trade account. Become a member of Plumbfix and Electricfix to access the products and services of trade-only suppliers. You can benefit from free next-day delivery.

Complaints

When you purchase anything through Screwfix, you agree to their terms and conditions. These state that product manufacturers are responsible for the warranty, so if you find that your product is faulty then you should contact the manufacturer directly. If you have a complaint relating directly to Screwfix, call 0843 208 7660 and request that they resolve it. They may pass responsibility onto suppliers or couriers, but because your contract is with Screwfix they should try to put things right. You should complain if you pay extra for delivery and the order does not arrive in time or if products are out of stock when you’ve already paid. You can e-mail complaints to [email protected].

Other Ways to Contact Screwfix

You can easily locate a Screwfix branch online without having to contact anyone. If you have another reason to contact Screwfix, you can do so via Facebook or Twitter. If you don’t have social media accounts or your issue is more complex, try e-mailing the Screwfix team directly instead. You can contact them at [email protected]. Trade customers who have a Trade Credit Account can e-mail Plumbfix at [email protected] or Electricfix at [email protected]. Press can find Screwfix media contacts here. There is a dedicated careers website for anyone who is interested in working for Screwfix to browse and apply for vacancies. You can also post letters.

Department
Address
Head Office
Screwfix Direct Ltd
Trade House
Mead Avenue
Houndstone Business Park
Yeovil
Somerset
BA22 8RT




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Screwfix. The direct contact number for Screwfix can be found in the public domain or on their official website.