Santander Mortgage Customer Contact Number

0843 658 6894

santander contact number

A Santander Branch

Santander plc is a UK-based bank, owned entirely by the Spanish banking juggernaut The Spanish Santander Group.

The UK branch of Santander plc operates entirely independent of its Spanish holding group, making decisions entirely in the interest of its customers and shareholders and completely responsible for its own success. As it is one of the UK’s premier mortgage providers, as well as a provider of financial services serving millions of customers, it has over 20,000 employees and 14 million customers, with 1010 physical branch locations and 50 corporate business centres.

Santander UK as we know it was formed in 2010 after the merger of the smaller and more specialist banks Abbey National plc with savings and infrastructure specialists Bradford and Bingly, and the mortgage and account management experts at Alliance and Leicester, finally emerging as Santander UK in 2010. However, the bank had only been operating for a single year when it saw its credit score downgraded alongside 12 other major UK banks by Moody, citing financial weakness in the institutions. The same test, when administered just a year later, saw Santander UK in a stronger position than its parent company, Banco Santander – an incredible feat.

As a holder of a Santander mortgage, this is all just historical prelude to what you really want, however – information on contacting the Santander mortgage help line!

As a universal bank – that is to say, a provider of every kind of banking service and financial profession – Santander has millions of customers (14 million at last count) and usually provides more than one service to each person – leading to a customer contact team that is under intense pressure from every direction. This customer service team is exemplary and extremely capable, but if you have an issue with your mortgage or an enquiry about it, the sheer volume of customers calling the normal customer service team makes it a good idea to target separate teams dedicated to you.

Luckily, one such team exists and operates a 24-hour emergency contact line, which you can contact on 0843 658 6894. This customer service department is entirely dedicated to mortgage enquiries and issues, and only them, so you won’t have to wait behind fourteen million people calling about their current accounts or their bank cards – you can get the help you need quickly and effectively. You can call the Santander mortgage helpline any time, any day of the week – if you’ve got a problem with your mortgage, it won’t wait, so neither should you. The helpline is open on the weekends, over Christmas, whenever you need it, and can be reached on 0843 658 6894.

The staff manning the Santander mortgage contact lines are trained to provide any information you need, and can provide advice and neat resolutions to the vast majority of mortgage complaints and issues quickly and promptly. In the unusual occasion that they can’t help, they’ll be able to transfer you through to other head office staff quickly and easily, as the mortgage department is located within the head office at Santander UK. As a result, they can transfer you internally any time a more senior or more expert member of staff is required.

Why Might I Need To Contact The Santander Mortgage Customer Number?

As a universal bank, you may need to contact the Santander head office at any time, for any reason – in which case you should call the standard customer services line or the head office, to avoid clogging the mortgage helpline. If your complaint or issue is specifically related to your mortgage, you should call the mortgage helpline on 0843 658 6894. These mortgage specific issues may include, but will by no means be limited to:

  • Arranging a Santander mortgage
  • Renegotiating the terms of your Santander mortgage
  • Arranging a payment plan
  • Increasing or decreasing the monthly payments made on your mortgage
  • Negotiating a remortgage on your property
  • Making payments ahead of time
  • Altering your payment methods
  • Alerting Santander to a need for a lower payment rate
  • Complaining about increases or decreases in your payments
  • Making enquiries about your mortgage and repayment rate

A Few More Useful Santander Contact Numbers:

Santander Phone Number
Head Office Contact 0844 453 0256
Mortgage Contact Service 0843 658 6894
Customer Services Contact 0844 453 0256

Santander Complaints Line Opening Hours

Department Opening Hours
Head Office Lines Open 24 hours a day, 7 days a week

Santander Head Office Postal Address

Department Address
Head Office 2 Triton Square
Regent’s Place
London
NW1 3AN
United Kingdom

Applying for a mortgage can be a scary and stressful time. The Santander mortgage contact number can help make the process as simple as possible.

So, explain it again – why would I call the Santander mortgage customer number?

  • To apply for a mortgage.
  • To get help managing your repayments.
  • To discuss remortgaging.

santander-mortgage-help-line-contact

Santander Mortgage products and services

Santander is a retail bank in the UK. Part of the Santander service is mortgages. If you are looking for a mortgage as a first time buyer, Santander has a special type of mortgage just for you. This is part of a new scheme by the Government which means that you only need a 10% deposit to secure your home. When you have a mortgage with Santander, you can enjoy no booking fee, the ability to pay your mortgage off early, no early repayment charge and cashback when you move in. If you are thinking about applying for a mortgage, why not use the mortgage payments calculator on the Santander website to find out what your monthly payments would be if successful. You can also check whether you are eligible to apply. You can find the link to this at the bottom of this page. Please note that if you do obtain a mortgage, your home may be repossessed if you are unable to keep up with your repayments. This is why Santander aim to give you manageable repayments.

Santander Bank Complaints Department

In the Santander UK head offices, a dedicated complaints department operates 24 hours a day, 7 days a week. Working alongside the other departments in the head office in a semi-autonomous capacity, the complaints department is staffed by dedicated customer service agents who employ years of banking industry experience and considerable internal authority to investigate customer complaints and work them through to a satisfactory conclusion.

As complaints made across the financial world, and in the banking sector in particular, are often quite serious and capable of becoming matters of law without due diligence, you will be able to contact a financial ombudsman at any time while you are making your complaint, and the ombudsman will then act as an impartial mediator assuring no foul play is afoot and the situation is resolved fairly. You can also escalate the complaint through the head office easily, as the complaints department is already situated there.

Your details will be recorded when you make your complaint to ensure you can be notified of its progress and compensated appropriately, if necessary.

Santander Online Banking

Santander online banking can be used to control any facet of your banking and accounts, at any time, from anywhere. All you need to do is log on online, input your confidential security information, and you’ll have control of all the aspects of your banking. You’ll be able to see your accounts, transfer money between them, set up payments, cancel direct debits, make transactions and read statements. No matter where or when, you’ll be able to take control with Santander internet banking.

Setting it up is as simple as calling Santander on 0844 453 0256 and asking to be connected!

Alternative Contact Methods

As we’ve stated above, the fastest, easiest and least stressful way to connect to the Santander mortgage contact number is by calling their dedicated contact line on 0843 658 6894. This number is manned by dedicated customer service experts, all of whom have trained to specialise in mortgages and can deal with any customer enquiry or problem. These issues are a notch higher than what the regular Santander branches can deal with, so the mortgage advisors manning the mortgage contact line need to be experts in their own right. This phone number is available to connect you to the Santander head office 24 hours a day, seven days a week.

However, we acknowledge that it isn’t always a guaranteed answer to your problems to phone the company – and therefore, although very occasionally and almost infintesimally, alternative methods must sometimes be employed. In these cases, you can use the email address available on the official Santander website (this is not it) or send a letter to the head office at:

2 Triton Square
Regent’s Place
London
NW1 3AN
United Kingdom

About Santander

Santander plc is a UK-based bank, owned entirely by the Spanish banking juggernaut The Spanish Santander Group.

The UK branch of Santander plc operates entirely independent of its Spanish holding group, making decisions entirely in the interest of its customers and shareholders and completely responsible for its own success. As it is one of the UK’s premier mortgage providers, as well as a provider of financial services serving millions of customers, it has over 20,000 employees and 14 million customers, with 1010 physical branch locations and 50 corporate business centres.

Santander UK as we know it was formed in 2010 after the merger of the smaller and more specialist banks Abbey National plc with savings and infrastructure specialists Bradford and Bingly, and the mortgage and account management experts at Alliance and Leicester, finally emerging as Santander UK in 2010. However, the bank had only been operating for a single year when it saw its credit score downgraded alongside 12 other major UK banks by Moody, citing financial weakness in the institutions. The same test, when administered just a year later, saw Santander UK in a stronger position than its parent company, Banco Santander – an incredible feat.




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Santander. The direct contact number for Santander can be found in the public domain or on their official website.