Samsung Customer Service Helpline

0843 557 5146

Samsung is a South Korean conglomerate of several corporations with headquarters in Seoul. Founded as a trading company in 1938, Samsung ventured into businesses like food processing and insurance. It joined the electronics market in the 1960s and construction in the 1970s. Samsung is known globally for manufacturing mobile phones. It is the second largest information company in the world, behind Apple. Samsung sells other popular consumer electronics such as televisions, computers, home appliances, and cameras. Some of these products are only available to buy from other retailers. Samsung’s annual revenue is over 300 billion dollars.

Samsung Contact Numbers

Contact Samsung for help and they can assist you seven days a week.

Department
Phone Number
Opening Times
Samsung Support
0843 557 5146
(Mon – Sun) 8am – 10pm
Samsung Shop
0872 494 1007
(Mon – Sun) 8am – 10pm
Warranty & Repairs
0843 208 1773
(Mon – Sun) 8am – 10pm
Upgrade Programme
0843 208 7655
(Mon – Sun) 8am – 10pm
Complaints
0843 208 7656
(Mon – Sun) 8am – 10pm
Careers
0843 208 7657
(Mon – Sun) 8am – 10pm

Samsung Support

Contact the Samsung support team on 0843 557 5146 with your general enquiries. The customer service advisors will provide further information and assistance. Ask about the newest releases from Samsung, including the price and in-depth specification details. Get product updates regarding safety and any recalls or necessary repairs. You can also call to find out if there are any promotional offers available before you make a Samsung purchase. Learn where your nearest Samsung Experience store is so that you can try out the products and receive advice in person. Samsung stores can carry out repairs, provide device training, discuss finance options, or trade up your old phone.

Samsung Shop

When you buy a Samsung product and there is an issue, your contract is with the retailer. You will need to contact them directly to receive support. If you bought a device from Samsung’s online shop, you can call 0872 494 1007 for assistance. You cannot place a new order over the phone, but you can get help with existing online orders. You will need to provide your order number when you call. Order tracking is available in your online account, but if the information is wrong or there are no updates then you should call for help. Contact Samsung if your new product arrives with damage or does not arrive at all. Call if you decide to cancel your order or need to organize a return.

Warranty & Repairs

All Samsung products have a standard warranty covering manufacturing faults. The warranty length depends on the product, but it will be either 12, 24, or 36 months. If your device develops a fault during the warranty period you can call 0843 208 1773 to discuss your entitlement to free repair or replacement services. Some products like earphones only have a warranty of 6 months, while others like memory cards are covered for 5 years. This does not cover accidental damage, so repairs for this will be chargeable. Contact Samsung to find your closest repair centre so they can assess your device. There will usually be a fee for the inspection even if they do not repair it.

Upgrade Programme

Samsung offers a scheme where you can upgrade to the latest Samsung Galaxy phone every 12 months. All you have to do is maintain a credit agreement with a chosen provider for 24 months. If you keep up with the monthly payments and send your phone back in good condition, Samsung will replace it with the newest handset. Call 0843 208 7655 to find out how to join the Samsung Upgrade Programme. If you are already registered, you can call to check if you are eligible for an upgrade yet. Should you change your mind after receiving an upgraded phone, you have 14 days to contact Samsung and cancel. You should contact the credit provider directly about repayments.

Complaints

Samsung tries to be as accessible and accommodating as possible towards customer needs and demands. If something happens which leaves you wanting to complain, then call 0843 208 7656 to do so. You might have a faulty Samsung product which neither customer services nor the repair centre has been able to mend to your satisfaction. If the service you have received from Samsung has been poor, call to request an investigation into your case. Depending on the circumstances, you might be able to demand compensation or take your complaint to Trading Standards if they take longer than 28 days to provide a solution or final response regarding your issue.

Careers

Do you have dreams of working for a multi-corporation technology giant like Samsung? They may be more reachable than you think. Samsung is all about shaping the future, so they are on the lookout for pioneers. Call 0843 208 7657 or send an e-mail to [email protected] if you are a student or a graduate interested in a placement at Samsung’s head office in Chertsey. You can call to enquire about recruitment opportunities or simply send a CV to [email protected] for consideration. You could find a position working in management, operations, HR, marketing, technical development, or other areas of the business.

Other Ways to Contact Samsung

Samsung offers many ways to get in touch with them besides a phone call. If you have an account on one of these platforms, then you can send a Facebook message to Samsung UK or tweet to @SamsungHelpUK. The customer service advisors will be replying between 9am and 9pm every day. If you prefer to speak to someone directly, use the live chat during the regular helpline opening hours. You could use the online contact form to send a message through the website, or e-mail [email protected] regarding orders from the Samsung shop. If you want to escalate a complaint, send an e-mail to the CEO. You could also write a letter to their UK head office.

Department
Address
Customer Services
Samsung Customer Support
Selectapost 38
Sheffield
S97 3FJ
UK Head Office Samsung Electronics (UK) Ltd
Samsung House 1000
Hillswood Drive
Chertsey
Surrey
KT16 0PS




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Samsung. The direct contact number for Samsung can be found in the public domain or on their official website.