River Island Customer Service Contact

0844 453 0170

river island contactWhy Would I Need To Call The River Island Contact Number?

  • To track an order.
  • To find a store near you.
  • To request a refund.

River Island Numbers:

River Island Phone Number
Head Office 0844 453 0170
Customer Service 0844 453 0170
Complaints 0844 453 0170

River Island opening hours

Department Opening hours
Customer service Monday to Sunday 08.00 – 20.00

River Island Head Office

Department Location
Head Office Chelsea House, West Gate, EALING, W5 1DR

River Island Clothing

River Island is a British high-street fashion chain. To find a store near you, call River Island contact.

It sells women’s, men’s and children’s clothes, shoes and accessories through its website and network of 300 stores. River Island is famed for supporting young and upcoming designers through its in-house design team.

Recently, there was a successful collaboration with singer Rihanna, with a range designed by her being sold. There is also a Pacha range created each year, in collaboration with the club in Ibiza, with clothes emblazoned with their logo.

Customers can order products online to be delivered or collected at to their local River Island shop. There is also an iPad app which can be used to browse products.

River Island Stores

River Island has many stores around the UK on the high street, in shopping centres and on retail parks. You can find your closest store by going to the store locator function on the River Island website or by calling the  River Island contact number on this page. You’ll be able to see what product ranges the store stocks, such as kidswear and plus size, and whether it has a style studio where an expert stylist can help you find the perfect outfit or rebuild your entire wardrobe. You’ll also be able to find store opening hours and get directions using your postcode.

River Island Sale

River Island has seasonal sales throughout the year, at summer and Christmas. Occasionally, there will be periods of discount on specific items, such as denim or swimwear, for a few days. This is usually targeted to one outlet, such as in-store, online or through the River Island app.

About River Island

River Island was founded in 1948 by Bernard Lewis under the name Lewis Separates and began selling fruit and vegetables and then knitting wool.

By 1965, Lewis Separates had 70 stores in the UK and was re-branded Chelsea Girl, after the borough in London which was the pinnacle of fashion and popular culture at that time. This became the first UK fashion chain, before re-naming to River Island in the late 1980’s.

Popular questions about River Island

What is River Island staff discount?

River Island has a generous employee discount scheme. Sales assistants get 40% off and managers will receive further discounts. There is also a uniform allowance every few months, where staff will get clothes to wear to work for free.

Where does River Island deliver to?

River Island delivers across the UK and internationally. Express delivery isn’t available to The Scottish Highlands & Islands, The Isle of Wight, The Isle of Man, or Northern Ireland and standard delivery to these places will take around 2 days longer. Delivery is available for many countries across Europe, including an express service in some parts.

Where sells River Island vouchers?

You can purchase River Island gift cards in store and online. River Island also accepts Love2Shop vouchers and you may also occasionally find coupons in magazines.

When do River Island restock?

Most River Island stores receive deliveries a few times a week. Products are also regularly re-stocked online. If a product that you want is out of stock online, you can check stock in-store. If you really want a product, most stores will reserve an item for you on a 24-hour basis. Simply call the contact number on this page and ask to be connected to the store of your choice.

What do River Island look for in an employee?

River Island likes employees to be fashion-forward, customer focused and friendly. You’ll work as part of a team, so you must be sociable. It helps to have a good knowledge of sales skills too, as you’ll be required to upsell and cross-sell on a regular basis to meet store targets.

How many River Island stores are there in the UK?

There are approximately 317 River Island stores across the UK. There are other stores across Asia and Europe, bringing the total amount of River Island stores to around 350.

What are River Island sizes like?

There is no set rule, but generally, River Island sizes are quite generous. You should try an item on in-store if possible. If you buy an item online and have it delivered by click and collect, you’ll find that most stores will allow you to try on the item, which means you can return it immediately if it isn’t suitable.

Are River Island returns free?

Yes, you can return an item to River Island free of charge via the likes of Collect+ and Royal Mail. It’s also free to return an item to your local store- just take your delivery note with you.

What do River Island staff wear?

River Island staff are required to wear River Island clothes. You’ll find that their clothes will fit the current season, as their uniform is updated every few months. Staff are subject to uniform checks at random intervals.

Are River Island bags real leather?

Some River Island bags are made of real leather, others are made of synthetic materials. You’ll find details of the material in the product description online or in the label in-store. Alternatively, you can always ask a member of staff who will be happy to assist you.

For more information about River Island, such as the location of your nearest store or tracing a specific product, you can call the River Island contact number on this page to be put through to customer services. A friendly member of the customer service team will be happy to assist you in your enquiry or transfer you to a store who will be able to help you further in your enquiry.


Number Direct is a telephone directory and call routing service and is not connected to River Island. The direct contact number for River Island can be found in the public domain or on their official website.