River Island Customer Service Contact

0844 453 0170

River Island is a high-street fashion retailer with headquarters in London. The brand was created with the merger of Chelsea Girl and Concept Man in 1988, which were created from the Lewis Separates business, which had been expanding since 1948. River Island aims to offer stylish and affordable fashion for both men and women, with an in-house design team to ensure originality. There are more than 350 physical River Island stores throughout the UK, Ireland, Europe, Asia, and the Middle East. They also have 8 regional websites operating in several different currencies, with international shipping to over 100 countries around the world. They cater to a younger market.

River Island Contact Numbers

Contact River Island any day of the week on these phone numbers.

Department
Phone Number
Opening Times
Customer Services
0844 453 0170
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
River Island Stores
0843 557 3613
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
River Island Deliveries
0843 208 2268
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
River Island Returns
0843 208 2278
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
Online Account
0843 208 5658
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
Gift Cards
0843 208 5659
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm

Customer Services

Call 0844 453 0170 to contact River Island customer services for further assistance with anything relating to River Island. The team cannot place orders for you over the phone, but they can help you with anything else. Call if you have trouble applying any promotional codes or student discounts to online orders. Get more information about a specific item or the sizing guide. Ask for guidance on recycling products that you bought from River Island. You can even call to find out more about the company itself, from their ethical trading policy to their charity donations. Or contact River Island to make a complaint about stores or products if you have experienced extremely poor service.

River Island Stores

Whenever you have a query about River Island stores, call 0843 557 3613. Learn which stores are near you and the opening times and contact details if you need them. If there is a product you have seen online that you want to see in person, call to find out if it is in stock in a store. You can even ask stores to reserve an item for you if they have it in your size, but they can only hold it for you to collect until the end of that working day. Call if you need help with an order for store collection. You can enquire about River Island concessions in other stores like Debenhams and Selfridges. Call if you want to book a complimentary personal styling session with one of their three Style Studios.

River Island Deliveries

Once you place an order with River Island, you won’t be able to amend or cancel it. You should wait for the delivery and then return the order if you no longer want it. If you are eagerly awaiting a delivery but there is a problem with the tracking, call 0843 208 2268 to request an update on the whereabouts of your order. River Island offers several different delivery options with increasing prices for speed and convenience, so you should request a refund if you paid for an express option and a parcel isn’t delivered on time. Contact River Island if your parcel was delivered but you can’t find it, or if an item is missing from your order. Call them if anything is damaged to ask for a replacement.

River Island Returns

Customers have one month to return any items to any River Island store for a refund. Alternatively, online orders can be returned by post within 14 days of delivery. Your despatch note will contain returns labels and instructions. If you don’t have one, then call 0843 208 2278 for assistance with return methods. You can take your item and the despatch note to a store and see if they have the product in stock in the required size if you would prefer to get an exchange. River Island should send you a refund confirmation e-mail when you return an order by post. Call if you do not receive your refund after 12 days. If a product develops a fault within 6 months, call to report this problem.

Online Account

Call 0843 208 5658 for technical support if you experience issues using your River Island online account. Creating an account makes placing orders and keeping track of your order history and returns much easier. Get help with registering for an account or logging in if you are locked out. You can place online orders while in a River Island store; if you provide your e-mail address they can find your current account or create one for you. Call if you have questions about data privacy regarding the personal information on your account. You can also call if you want to completely unsubscribe from all River Island marketing communications, or to delete your account permanently.

Gift Cards

River Island gift cards are available to buy online, in stores, and at other retailers such as supermarkets and card shops. However, they are only redeemable in River Island stores, so you can’t use them to pay for online orders. Call 0843 208 5659 to find out how to activate a gift card or how to check your balance. Check for exclusions in the terms and conditions before you go shopping with your new gift card to avoid being disappointed. Contact River Island if you have ordered a gift card and want to cancel it. You may be unable to get a refund once you have made the purchase. Businesses can contact River Island to discuss bulk gift card orders for employee or client incentives.

Other Ways to Contact River Island

River Island is a particularly sociable brand, keeping up with online trends as well as advertising their range. You can find their customer services team on social media to ask them for assistance if you need it. Send a Facebook message, or tweet to @riverislandhelp. Otherwise, you can send an e-mail to [email protected]. There is also a live chat option on the website whenever an adviser is available to talk. If you would rather write a serious letter, you can use the customer services address for free postage. Writing letters to the head office is the traditional way to escalate complaints. Use the store locator if you are trying to find a River Island branch near you. Visit their careers website if you want to work for River Island, or send an e-mail to [email protected].

Department
Address
Customer Services
FREEPOST
RI CUSTOMER SERVICE LETTERS
Head Office
River Island Clothing Co. Limited
Chelsea House
Westgate
London
W5 1DR




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to River Island. The direct contact number for River Island can be found in the public domain or on their official website.