River Island Customer Service Contact

0843 557 3613

Call the number 0843 557 3613 to speak to the River Island customer service team about products they stock, online orders you have made or complaints you’d like to place.

River Island Contact Number

Department Contact Number Opening Hours
Customer Services 0843 557 3613 Monday to Sunday 8am to 8pm
Refunds 0843 208 2268 Monday to Sunday 8am to 8pm
General 0844 453 0170 Monday to Sunday 8am to 8pm
Complaints 0843 208 5658 Monday to Sunday 8am to 8pm
Careers 0843 208 2278 Monday to Sunday 8am to 8pm
Delivery 0843 208 5659 Monday to Sunday 8am to 8pm

Customer services

0843 557 3613

Phone the number 0843 557 3613 to speak to the River Island customer service team who will be on hand to answer general queries you might have regarding the items they stock, information on sales or offers they have in store and on-site, as well as trading hours through the year and on Bank Holidays.


0843 208 2268

Use the number 0843 208 2268 to speak to the River Island customer service team about their most up-to-date information on their refund policy.

On the phone, they will ask whether you’re looking to return an item or exchange it for another size or a different piece. They will also ask when you purchased the item/s and whether you have proof of purchase. If the item is faulty in any way, you will also have to inform them of this, and in what way there is a fault.

The team member will then be able to inform you of the best course of action, and whether you should take the item back to store or return via post.


0844 453 0170

Phone the number 0844 453 0170 to speak to the River Island customer service team regarding general enquiries about the brand, whether you’re shopping online or in-store.

They will be able to assist you with technical problems you might be having with the site, information on student discount and when they will be offering it next, as well as information about gift cards.

When you phone this number you can also request information about stores that you’d like to visit, they will be able to give you information about opening times for specific stores as well as give you general information about the size of the store and the type of stock they have, ideal if you’re looking for a particular product that is no longer available online.


0843 208 5658

If you would like to make a complaint about the services you have received from River Island either in store, dealing with a delivery driver, or whilst speaking to a customer service team member on the phone, then call the number 0843 208 5658.

Here they will be able to log your complaint and take information regarding it, if they can they will resolve it during the phone call, but in some instances it might take a little further investigation.


0843 208 2278

Use the number 0843 208 2278 to inquire about the career and work experience opportunities available with River Island.

When you phone the number give them your address or area, and then they will be able to locate the most recent opportunities available, whether it’s in store or at a warehouse if you live near one.

The customer service member will be able to give you details on the job description, how you can apply and the closing date for entrants.


0843 208 5659

Phone the number 0843 208 5659 to speak to River Island team members regarding delivery of the items you have made online. You can use this number to get live tracking of your package if you are having difficulties using the online tool.

Call this number if you have received an incorrect or faulty item in your order, also if there is an item missing from your order.

You can also phone this number to discuss orders you have placed online but are collecting from a River Island store. You can use this number to find out the nearest store to you that offers in-store collection, what you need to take with you to collect your order, and when you know when to collect your order too.


Number Direct is a telephone directory and call routing service and is not connected to River Island. The direct contact number for River Island can be found in the public domain or on their official website.