Phone Number For Pets At Home

0843 596 3711

Pets At Home is the largest retailer of pet supplies in the UK. Since opening the first Pets At Home store in Chester back in 1991, the chain now has 370 stores nationwide. Pet owners can get everything they need for their pets in one place. This includes food, toys, healthcare, grooming, bedding, and accessories. There are over 400 vets who practice in Pets At Home stores, and over 300 separate practices in partnerships with the brand. The Pets At Home stores also offer pet grooming, nutrition, and microchipping services. They cater for dogs, cats, fish, reptiles, birds, wildlife, and a variety of small pets from hamsters to ferrets. Owners can visit stores for advice on caring for pets.

Pets At Home Contact Numbers

Contact Pets At Home on the following phone numbers for help.

Department
Phone Number
Opening Times
Customer Services
0843 596 3711
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm
Home Delivery
0843 596 3712
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm
Returns & Refunds
0843 596 3713
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm
Store Enquiries
0843 596 3714
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm
VIP Club
0843 596 3715
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm
Complaints
0843 596 3716
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm

Customer Services

Contact Pets At Home customer services with any questions you have for them by calling 0843 596 3711. You can’t place orders over the phone, but customer services can advise you on how to place an order on the website. Call if you want more details about a product than are available online, or if you have technical problems when trying to use the Pets At Home website. Enquire about Pet Insurance with their partner Petplan, or veterinary services with Companion Care Vets or Vets4Pets. You can ask about anything from payment to brand ethics to product and pet advice. Either call them on the phone or send an e-mail to [email protected] for further help.

Home Delivery

You cannot amend an online order for home delivery once you have placed it, but you can call 0843 596 3712 to request cancellation. Pets At Home can cancel it if the order has not begun processing yet. Otherwise, you must return it after delivery if you want a refund. When you order online, you can choose to collect from a participating store or arrange delivery directly to your home or workplace for convenience. You cannot book a delivery slot, and their delivery partners do not send delivery updates. You can call this number if you need help tracking your order so you know when to expect delivery. Some deliveries require a signature, so call if you have missed the delivery.

Returns & Refunds

Should you decide to return a Pets At Home product you bought online, your invoice should tell you how to do it. You can return most items in any Pets At Home store as long as you have the receipt or order confirmation e-mail. Call 0843 596 3713 to request the returns address if you want to return by post, or if you would like Pets At Home to arrange a courier collection. These options will be at your own cost, and they will only refund these charges in the case of faulty goods. If goods are not defective, they will issue a refund within 14 days. This can take longer if you return items due to a fault, because they need to inspect the products first. Call if you would like an exchange.

Store Enquiries

Need help locating a store and checking their opening times? Call 0843 596 3714 to have your Pets At Home store enquiries answered. Find out which pet care services are available at your nearest branch, or if you are looking for a specific service, find out the closest place to access it. If you see a product you like online but you want to look at and test it in person at the store, call to find out if it is in stock at your local branch before you waste the trip. Call if you want to book a free nutrition consultation, where an expert will weigh your pet and advise you on the right pet food type to use. Check prices and treatments available with the Groom Room, or learn about workshops for kids.

VIP Club

As you might guess, at Pets At Home VIP stands for Very Important Pet. The VIP Club has millions of members who benefit from a 10% discount in stores and online. The mobile app allows you to access your exclusive special offers at all times, including a Birthday Bonus treat for your pet. Every time you use your VIP Club membership, you gain more rewards and upgrades, and you are also supporting animal welfare charities. There is even a Subscribe and Save service for VIP Club members to order monthly flea treatments directly to your home and prevent fleas year round. Call the VIP Club helpline on 0843 596 3715 for assistance with your membership or a particular VIP offer.

Complaints

If you have a complaint while in a store, especially if it relates to a member of staff, try to address it with the store manager. If you find a fault with a Pets At Home product you bought instore or online, you can call 0843 596 3716 to complain. Depending on the circumstances, Pets At Home might be able to offer you an exchange or refund. If you experience an ongoing issue which is not reaching an acceptable resolution, you can ask to direct a complaint through the EU Online Dispute Resolution website. An independent third party will review the complaint and then instruct Pets At Home on the action they must take to rectify problems they caused, such as paying compensation.

Other Ways to Contact Pets At Home

Besides calling them, you can send e-mails to [email protected] if you need to contact Pets At Home. When you have enquiries relating to a Pets At Home store, you can contact the store directly yourself. Look up their details with the Store Finder. If you have quick queries or complaints, then you should take them to social media. Pets At Home monitors their Facebook and Twitter accounts between 8.30am and 5pm on weekdays. If you’re writing a letter to the Pets At Home head office, you can find their address below. Search and apply for a job on the Pets At Home careers website if you are passionate about animals and want to work in the business.

Department
Address
Head Office
Customer Services
Pets at Home
Epsom Avenue
Stanley Green Trading Estate
Handforth
Cheshire
SK9 3RN




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Pets At Home. The direct contact number for Pets At Home can be found in the public domain or on their official website.