Phone Number For Pets At Home

0843 557 4574

Do you wish to speak to one of the team from Pets At Home? Number Direct can transfer you to the Pets At Home phone number.

Reasons To Phone The Pets At Home Number

Customers can phone Pets At Home to:

  • Find your nearest store
  • Find out about a product
  • Get help and advice

Contact The Pets At Home Number About Products And Services

Pets At Home offer the ultimate pet shop experience. To find your nearest store, call the Pets At Home phone number.

Pets At Home stock all the pet supplies, pet food, toys and accessories that you and your pet will ever need at great prices. All of the store colleagues are fully trained in pet care and dedicated to the welfare of your animal. Pets at Home now have over 300 stores across the UK, and some stores now have a veterinary clinic and grooming salon for your pets.

You are also allowed to shop with your dog, and you can even get a free dog biscuit to keep them happy. All stores also have free and convenient parking, but if you buy something heavy, a member of staff will be more than happy to help you carry your shopping to your car. The Pets At Home contact number can provide you with advice about these facilities.

The Very Important Pets Club (VIP)

If you are a regular Pets at Home customer, you may find that you could benefit from joining the Very Important Pets Club, also called the VIP club.

Members of VIP get perks for themselves and their pets, including exclusive discount vouchers and deals for products such as food and health items, as well as informative advice and tips that help you to care for your pet and give them the best possible life that they deserve.

Another key benefit of joining the Very Important Pets Club is Lifelines. Lifelines are curated by swiping your card at the till when you pay for your good and it is a collection of support from you and other VIP members to help provide support to a chosen animal charity of your choice.

To say thank you for signing up to the VIP club, you will also get a 10% off voucher to be used in store next time you shop. You will find it in your welcome pack.

You can register for the Very Important Pets Club online or you can find more information by contacting Pets at Home.

In Store Services From Pets At Home

Pets at Home offers a range of pet centred items in its stores and online via the website, but as well as these you can benefit from in store services that include:

  • Dog Nutrition
  • Cat Nutrition
  • Grooming
  • Veterinary Services
  • Flea & Worm Consultation
  • Weight Checking
  • Micro Chipping
  • Free Water Testing

Please bear in mind that all of these services may not be available at your local store. To find out which stores offer them, you can visit the Pets at Home website.

The Groom Room service from Pets at Home offers an impressive range of grooming services and options, including micro chipping and nail clipping as well as full bath and blow dry options. There are also specialist grooming services available for puppies too.

The salons are open 7 days a week, meaning that you can take advantage of them when other pet salons may be closed. There are more than 140 Groom Rooms found across the UK.

Pets At Home FAQs

Does Pets At Home offer a timed delivery slot?

The retailer does not currently offer timed delivery slots. Standard delivery items will arrive within 4-5 days.

My order has arrived damaged, what should I do?

Contact the customer service team via email or using the contact number on this page. The team will arrange for the item to be collected and for a replacement to be sent to you.

The product that I want to order is out of stock, what do I do?

The Pets at Home warehouse receives deliveries 6 days a week, so the item that you want should not be out of stock for more than a few days. As a result, check back to the website regularly for updates.

How can I find out if my local store stocks chicken, horse or reptile products?

If you visit the store locator option on the Pets at Home website, you will be able to see if the store stocks the above types of products when you input your town or postcode.

What is the Pets at Home returns procedure?

For all own brand products, the retailer operates a 100% satisfaction guarantee. As well as this, the retailer offers a 12 month guarantee on all products sold in store, so you can return items as long as you have a proof of purchase.

I need dietary advice for a new pet.

If you have just welcomed a new pet into your family, you can visit your local Pets At Home store, where you can discuss your pet’s dietary needs with a friendly member of staff. They can advise on a range of breeds and budgets.

How long does an online refund take to process?

A refund is processed as soon as goods are received. They are normally processed to the bank account of the card that you paid with, within 3-5 days. However, some banks may require 30 days to process.

How old do I need to be to purchase a pet from Pets at Home?

You must be 18 years of age to buy a pet from Pets at Home and staff reserve the right to refuse a sale if they believe it is not in the pet’s best interest.

About Pets At Home

Pets at Home was founded in 1991 by Anthony Preston. By 1999, Pets at Home had acquired Petsmart in the UK, and brought the brand to over 140 stores. It was also around this time that instore veterinary practices were introduced. In 2007, Pets at Home took their caring nature even further and began to help rehome unwanted small animals. By 2013, there were over 360 Pets at Home stores and the company was named the Sunday Times Best Big Company To Work For.


Number Direct is a telephone directory and call routing service and is not connected to Pets At Home. The direct contact number for Pets At Home can be found in the public domain or on their official website.