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The contact number for Parcelforce is available directly from their website at no or lower cost

Parcel Force is a service both individuals and companies can use to send parcels all over the world.

Parcelforce Contact Numbers

Department	Phone Number	Opening Times
Customer Services	0843 557 3565	(Mon – Fri) 8am – 6.30pm (Saturday) 9am – 5pm (Sunday) 10am – 4pm
Complaints	0843 557 5219	(Mon – Fri) 8am – 6.30pm (Saturday) 9am – 5pm (Sunday) 10am – 4pm
Head Office	0843 557 4525	(Mon – Fri) 8am – 6.30pm (Saturday) 9am – 5pm (Sunday) 10am – 4pm
Parcel Tracking	0843 557 4879	(Mon – Fri) 8am – 6.30pm (Saturday) 9am – 5pm (Sunday) 10am – 4pm
Business Parcel Services	0844 248 3654	(Mon – Fri) 8am – 6.30pm (Saturday) 9am – 5pm (Sunday) 10am – 4pm
Parcel Force Rewards	0844 248 3698	(Mon – Fri) 9am – 5.30pm (Saturday) Closed (Sunday) Closed

Customer Services

To call the dedicated staff at Parcel Force, dial 0843 557 3565 and you will be put through to a member of the team. This line can be used to enquire about delivery prices, about returns policies, to organise a pickup, or for more information on other services with Parcel Force. If you need to make a complaint, or if you’re a business account holder, you will need to call the dedicated lines, which can be found in the table at the top of this page.

If you would like to track a parcel, you can find information below via the Parcel Tracking services.

Complaints

To make a complaint to Parcel Force, call the complaints team on 0843 557 5219. This line is direct, and someone will be able to help you as soon as possible. If this line is busy, which it can be at peak times, try calling another time.

You can make a complaint about where your parcel was left on your property, at the state the parcel was in, if the parcel was damaged or broken, or if you haven’t received your parcel. You can also make a complaint about a member of staff if this is what you wish to do. When calling this number, ensure you have your tracking number, which can be found in your confirmation email from Parcel Force.

Head Office

The head office for Parcel Force is based in Milton Keynes and can be contacted by calling 0843 557 4525. This line is automated, meaning you can choose the department you wish to speak with from a list. If you know the extension of the person you wish to speak with, you can enter it when the automated messages prompts you to.

Parcel Tracking

Although you can track your parcel on the Parcel Force website, you may also need to contact the parcel tracking service. To do this you will need to dial 0843 557 4879. This line will allow you to track a lost parcel, or to enquire about a parcel that is late. You will also be able to find out any information on what to do if Parcel Force has lost a parcel.

Business Parcel Services

Creating a business account with Parcel Force means that you can save up to 45% on all the parcels you send to customers worldwide. If you open an account, you will also be able to set up a payment method with them, meaning that the process of sending a parcel will be easier overall. To find out more, or to make an enquiry about your current business account, call the business parcel services on 0844 248 3654.

Parcel Force Rewards

When you use Parcel Force, you can sign up to their rewards programme, which gives you the chance to win holidays and smaller items each month. To find out more, or to sign up to the rewards scheme, visit the website, or call 0844 248 3698.