O2 Contact Number

0843 658 0834

Opening Hours
The O2 customer service department is open from 8am to 9pm between Monday and Friday. On Saturdays, it is open between 8am and 8pm. On Sundays it is open between 8am and 6pm.

Why Call the O2 Contact Number for Customer Service?

O2 Customer Service is the universal contact number to call to deal with any type of query you may have. Whether you need help with their mobile, broadband or business services, the O2 contact number will be able to help.

Some of the more common reasons to use the O2 Customer contact number is if you:

  • Are looking to view or pay a bill
  • Are looking to upgrade your phone
  • Are looking to view your balance or are looking to amend or upgrade your current tariff
  • Are planning to use your phone abroad and require more information on service, charges and insurance services
  • Are having difficulties with your current SIM card or need to unlock your phone
  • Need assistance with a technical problem relating to network coverage
  • Need further assistance on any of their personal or business products and services

What Do they Offer Their UK Customers?

Although they are the second biggest telecommunications provider in the UK, they predominantly focus on providing their customers with the best deals in the industry, additional services to improve their day-to-day lives and customer loyalty schemes to encourage long-term customer relationships.

Along with their continued commitment customer service, one of the recent initiatives O2 have launched is the ‘Prioirty Moments’ scheme which offers their customers first access to some of the biggest acts in entertainment such as music concerts, new film releases, sporting events and hospitality events.

Another of their recent initiatives is the ‘Fair Deal’ scheme which was setup to give their current customers access to new deals, devices and services that would of otherwise only been open to new customers.

Other Services

Recycle

O2 Recycle is one of the latest services O2 have recently launched in the UK for 2013. The aim of the O2 customers to sell any of their old, broken or unwanted phones, mp3 players and other electronic gadgets. In return O2 pays the customer in gift vouchers or cash for their products. O2 does not take any of the fees raised from recycling.

Where Is O2’s Head Office Located?

The head office for Telefonica, the company that owns O2, can be found at: 260 Bath Rd, Slough SL1 4DX.

History

O2 first started life in 2002 as the culmination of BT’s merger of its UK, Ireland, German and Dutch mobile divisions. In 2005 the brand was bought by the Spanish telecom giant Telefonica for £18 billion with a key part of the deal to keep the O2 brand and its UK headquarters. Today they are one of the UK and Europe’s strongest telecom provider.

In January 2012, they announced that they intend roll-out free access to millions of residents and visitors in the London area by creating Europe’s largest free Wi-Fi zone.

In June 2012, O2 and Vodafone agreed a deal that would enable them to share their network technology, effectively allowing them to compete with the recent merger of their main competitors – Orange and T-Mobile who later went on to form the company EE (Everything Everywhere).

As of 2010, it is estimated that 02 earned nearly £3 billion in revenues. It employs over 10,000 people across Europe with many based in its Headquaters located in Slough.

Alternative Methods Of Getting In Touch With O2

There are several different ways to contact O2 via email. These include:

  • Customer Services: [email protected]
  • Complaints: [email protected]
  • Nuisance Calls Department: [email protected]

You can also reach them across social media. They can be found on Twitter and Facebook.

O2 Launches £7m 'Be More Dog' Campaign For App

May 16th, 2014

be-more-dogO2 is launching a new £7 million advertising campaign to promote its revamped app O2 Priority. The campaign, which is beginning on Saturday, is going to follow their popular ‘Be More Dog’ style which debuted in the UK last July. It will include TV, digital, radio and social media advertising.

The new advert will see O2’s cat help an audience learn how to receive offers, tickets and experiences by making the most of their Priority app. Members of the audience include England rugby players (O2 sponsors the team) and the general public. The advert will once again include narration from the Game Of Thrones star Sean Bean.

The new ‘Be More Dog’ television advert will debut during the FA Cup Final on ITV. It will later be shown during the new episode of the Kiefer Sutherland action series 24 on Sky. It will also be shown during Fargo, the TV remake of the classic black comedy by the Coen Brothers. It will be advertised on the homepages including MSN and YouTube too.

Priority is the UK’s biggest digital loyalty service. It was used by 7 million people in the first quarter of the year with customers taking advantage of up to 1000 different offers. Next Monday, the service will be updated to include a £1 lunch every Monday from vendors like Dominos, Upper Crust and Pumpkin Cafe.

O2’s marketing and consumer director Nina Bibby said: “Priority was created to help our customers live the good life with O2, thanks to hundreds of offers, discounts and deals available to choose from. Our new campaign reinforces that message in a playful way, encouraging people to Be More Dog and explore some fantastic experiences via our revamped app.”

O2 Reveals Details of 4G Mobile Tariffs

December 12th, 2013

O2 customers broadband 4G tariffs

After much deliberation amid the mobile market, leading operator O2 has finally announced its own concrete plans for the completed roll-out of its highly anticipated 4G service.

Although the service was originally launched back in August this year, it was not yet available to all O2 customers – only those on particular tariffs or within certain locations of the UK. Slowly by surely, O2 has been working to expand its 4G outreach to all cities and customers throughout the UK.

After the original roll out, O2 announced its Pay As You Go 4G plans (excluding mobile broadband) earlier this month, and promised that details of its 4G mobile broadband plans would soon follow.

Indeed they have – O2 customers can choose between a Pay As You Go mobile broadband package, and a monthly contract mobile broadband package. The latter does not involve any long term commitments, such as early-leave fees, should customers wish to change or upgrade their contract when it is partway through.

The Pay As You Go package entitles customers to 5GB of 4G data for up to 90 days for a one-off price of £30. The Pay Monthly plan, meanwhile, will either be able to enjoy 3GB of data for £15 or 5GB data for £25. Unused data can be carried forward, although customers can be charged £10 per GB for going over their allotted usage.

As far as hardware goes, customers will have a choice of either a USB dongle or a WiFi device with which to enjoy their 4G broadband.

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to O2 . The direct contact number for O2 can be found in the public domain or on their official website.