Northumbrian Water Contact Number

The contact number for Northumbrian Water is available directly from their website at no or lower cost

0345 733 5566

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Northumbrian Water is a company providing water and sewerage services in England. It covers the counties of Northumberland, Durham, and Tyne and Wear, as well as some of North Yorkshire. Northumbrian Water is a subsidiary of the Northumbrian Water Group, and they also supply water in the south of England as Essex and Suffolk Water. The company serves a population of 2.7 million people across an area of 1488 miles in North East England. It operates hundreds of reservoirs and pumping stations and treatment works for water and sewerage, plus more than 25 km of water mains and almost 30 km of sewers. Northumbrian Water was founded in 1989.

Northumbrian Water Contact Numbers

Contact Northumbrian Water using the helpline numbers below.

Department
Opening Times
Customer Services
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1pm
Billing
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1pm
Payment
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1pm
Water Meters
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1pm
Extra Support
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1pm
Feedback
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 1pm

Customer Services

You can find out anything you need to know about the water supplying or sewerage removal services at Northumbrian Water if you only call and ask. If you have an emergency situation rather than a general enquiry, you should use the 24/7 helplines for out-of-hours calls.

Billing

It is important that you understand exactly how you are being billed for water consumption, and which tariff at Northumbrian Water is the best for you. Northumbrian Water has changed the look of their bills so they clearly explain how your charges are calculated and how much you need to pay, whether you have a water meter or not. You can sign up for e-billing to avoid wasting paper and view your bills online.

Payment

Understanding your bills is one thing, but paying them on time is another. Northumbrian Water offers several payment methods for customers to settle their bills. It is easy and quick if you pay online with a debit or credit card. You can pay by cash at PayPoint shops, or pay at the bank or Post Office, or even send cheques by post to the Customer Services PO Box address. If you call to make a payment over the phone, then you will need to provide your 12-digit customer account number. This number can be found on your bills.

Water Meters

Installing a water meter can help you to save money, because you only pay for what you use. The meter allows you to track your water usage and make it more efficient. If you do not make any savings with your water meter, you can switch back to the unmetered tariff within 24 months. If you have a water meter and you need to use a lot of water for certain circumstances, you could be eligible for a reduced WaterSure tariff.

Extra Support

Paying for utilities like water on top of all your other bills can be stressful. Northumbrian Water can reduce your bill with them under the SupportPLUS scheme. To apply, the annual income of everyone in the household must be less than £16.105, and the water bill must be 3% or more of this income. The reduced tariff could lower the bill by as much as 50%, while Arrears Support will provide a budgeting plan and could write off some of your debt over a period of 2 years. Northumbrian Water also offers Priority Services for people with medical conditions or mobility problems. They aren’t financial services but they make account management easier.

Feedback

Let them know if you were pleased with the speed and quality of an installation or repair job on your property. Conversely, you should call if the service was poor, especially if your problem is still not resolved. You can complain about ongoing issues with water pressure, contamination, or lack of running water at all. Or you can complain about public works which are causing disruptions due to traffic diversions or an unpleasant smell. In certain situations, you may be able to claim financial compensation from Northumbrian Water for service failures.

Other Ways to Contact Northumbrian Water

If you cannot phone Northumbrian Water, you can try going online. They have customer support teams replying on Facebook and on Twitter. They will be able to help if you contact them between 8am and 8pm from Monday to Friday. You also have the option of submitting an internal contact form on the website or just sending an e-mail to ctn@nwl.co.uk. It could take up to 10 working days for Northumbrian Water to respond to these. If you’re only contacting them to check if they are working on a problem in your area, you can get the latest updates on Twitter or by searching your postcode here. If you want a career at Northumbrian Water, apply for job vacancies online.

Department
Address
Customer Services Northumbrian Water
Customer Centre
PO Box 300
Durham
DH1 9WQ
Head Office Northumbrian Water
Northumbria House
Abbey Road
Pity Me
Durham
DH1 5FJ

DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Northumbrian Water. The direct contact number for Northumbrian Water can be found in the public domain or on their official website.