NHS Professionals Contact

nhs pro

NHS Professionals is the leading provider of flexible healthcare services to the NHS.

Why would I need to call NHS Professionals Contact?

  • To register with the flexible healthcare service as a professional or provider.
  • To report an issue with your pay/payroll system.
  • To book a holiday.
  • To update your contact details.
  • To report an issue with your timesheet.
  • To ask about the interview/recruitment process.
  • To check the status of a DBS check.
  • To report a lost ID badge.
  • To request a P45.

NHS Professionals Services

NHS Professionals provides short term work in a number of sectors within the NHS.

Admin and clerical

NHS Professionals can offer work placements in the administration and clerical sector for a guaranteed period of time. They are useful for people looking to start their career in the NHS or build on existing skills. You may even be eligible to receive an NHS Pension. Positions are available for a range of roles such as: medical secretaries, office services, personal assistants, patients, public relations and PALS, business admin, recruitment assistants and payroll clerks.

Care support workers

If you are a care support worker or healthcare assistant, you can register with the NHS professionals service for flexible working. You just have to have a minimum required level of experience- this is either three or six months of experience gained within the NHS, over the course of the last two years. The length of experience required depends on which trust you wish to work for. You can become a member of the NHSP Bank and have access to extra hours across 62 trusts. When you apply, your application will be screened and if it is successful, you will be invited to arrange an interview. You’ll then be DBS and reference checked as the last step in the recruitment process.

Locum doctors

If you are a doctor looking for more flexibility across NHS trusts, the locum doctors service is for you. You can choose from occasional weekend work, short term placements or long term placements across a wide range of sectors such as plastic surgery or A&E.

Midwives/specialist nurses

If you are a midwife, or work in a specific specialism such as neonatal or theatre, the NHS Professionals service can help you find flexible working shifts. There is also a specialist nurse and midwife team designed to help support you across all processes of the application and working.

Registered nurses

If you are a registered nurse, you can apply for NHS bank shifts. It works in a similar way to the care support application process; you book your interview online and if success, will be required to complete a DBS check. In return for your service, you’ll get a range of benefits such as weekly pay, paid annual leave, maternity/paternity pay, NHSP stakeholder pensions and more.

Student nurses

If you are in your second year of study, or have already completed a 12 week placement within a hospital environment, you can join the NHS bank as a student nurse. You’ll be able to work as a care support worker, gaining extra experience whilst getting the same benefits as other bank workers such as weekly pay and training/development opportunities.

NHSP: Bank full membership

Get access to extra hours at an additional 62 NHS trusts with a bank membership. If you are not currently employed by a client trust, you can apply to be a member. If you are currently employed by a client trust, you can experience a shorter registration process.

eLearning and Development

In order to further increase your knowledge and development, there are a number of online learning modules available through the NHS Professionals service.

Current modules available include:

  • Drug administration
  • Nutrition
  • Vital signs
  • Pressure area care
  • Ward management
  • Smoking cessation
  • Medical devices
  • Continence
  • Blood glucose monitoring
  • Patient handling
  • Fire safety
  • Infection control
  • Basic life support
  • Data protection act
  • Safeguarding children
  • Safeguarding vulnerable adults.

Practical training is also available in the following subject areas:

  • Basic life support
  • Fire safety
  • Patient handling
  • Infection control

NHS Professionals FAQs

How do I apply to join NHS Professionals?

NHS Professionals operates an online application process, so click the ‘join us’ button on the website.

How much holiday entitlement will I get?

Agency Worker Regulations dictate that flexible workers can have up to 35 days based on a 37.5 hour working week, following a 12 week qualifying period.

How long does a doctor’s DBS check take?

Usually DBS checks take around 7-10 days to process for doctors. You can check progress online using your reference number and your date of birth.

I’ve lost my ID badge, how do I get a new one?

You can get a new ID badge by calling the NHS Professionals contact number on this page or via email.

How late can I cancel a shift?

You can cancel a shift for up to 24 hours before it is due to begin. To cancel within the 24 hours, you will have to call the above contact number.

About NHS Professionals

Over 60,000 healthcare professionals, nurses and doctors have registered with the NHS Professionals service. The service has three types of customers: trust clients, ward managers or HR managers who request shifts and lastly, the healthcare workers who fulfil the shifts.

The NHS Professionals concept was first developed in 2001 as a solution to the issue of temporary workforce requirements, which was growing at the time. It was established as a Special Health Authority in 2004, before becoming NHS Professionals in 2010. It is wholly owned by the Secretary of State.

Since 2010, the NHS Professionals service is no longer centrally funded. It announced its first profits that year and has been growing ever since.

Typically, the NHS Professionals service recruits over 1000 workers each month, to work across over 60 NHS acute and mental health trusts.

The NHS first launched in 1948 and has since grown to become the world’s largest publicly funded health service. The NHS is free at the point of use for all residents of the UK, which is around 62 million people. This is apart from some charges for prescriptions, dental treatment and optical services.

For more about the NHS, call NHS Professionals contact.


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