Neff Customer Service Number

0843 557 4845

Neff, stylized as NEFF, is a high-end kitchen appliance manufacturer. It operates internationally and has its global headquarters in Munich, Germany. Carl Andreas Neff founded the company in Germany in 1877 as a stove and oven factory. Neff was the first to introduce microwave ovens and induction ovens in Europe in 1957, and built-in ovens in 1961. They also sell other appliances such as fridges, freezers, hobs, and dishwashers. The company BSH Home Appliances Ltd owns NEFF, in addition to other kitchen appliance retailer brands like Bosch, Siemens, and Gaggenau. In the UK, their head office is located in Buckinghamshire. NEFF appliances are sold by many dealers.

NEFF Contact Numbers

Contact NEFF on these numbers for UK customer support anytime.

Department
Phone Number
Opening Times
Customer Services
0843 557 4845
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Specialist Advice
0843 557 4845
(Mon – Fri) 24/7
(Sat – Sun) 24/7
MyNEFF
0843 557 4845
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Repairs
0843 557 4845
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Care & Spare Parts
0843 557 4845
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Complaints
0843 557 4845
(Mon – Fri) 24/7
(Sat – Sun) 24/7

Customer Services

Contact NEFF UK customer services by calling the team on 0843 557 4845. Help is available 24 hours a day, 7 days a week. However, at peak times of the day, you might have to wait on hold before you can speak to somebody at NEFF. You can call them to enquire about NEFF products and approved dealers if you need more information. They offer compact and steam ovens, hobs, microwaves, drawers, extractor hoods, fridges, freezers, dishwashers, built-in coffee machines, and laundry machines. You can enquire about Kitchen Stories, Cookaholics, and events such as NEFF Cookery School, the NEFF Mobile Kitchen, and the Big Kitchen and Little Kitchen classes for adults or children.

Specialist Advice

All NEFF appliances come with an instruction manual, but if you lose this or need further clarification on how to use an appliance, call 0843 557 4845 to speak to a specialist adviser. They can direct you to downloadable online resources so that you have a digital copy of the manual, or provide instructions on a specific aspect so you don’t have to go searching for them. To call for specialist advice, you don’t actually have to own a NEFF appliance yet. They can advise you on appliance specifications and help you to find one to suit your kitchen, and then tell you where you can buy them from. You can call for advice at any time if you need help with purchasing accessories.

MyNEFF

When you create a MyNEFF account on the NEFF website, it allows you to register or extend warranties for your appliances, view your orders from the NEFF online store, and access news and promotions from NEFF. This will include safety updates and any product recalls. If you have any questions about a promotion, or if you need to book an inspection as a result of a safety notice, then call 0843 557 4845. Call to permanently unsubscribe from NEFF marketing and news correspondence, or delete your MyNEFF account if you no longer need it. Get help to access it if you can’t log in. Register your standard warranty, or discuss prices to extend it beyond the two years.

Repairs

If your NEFF appliance develops a fault, you can call 0843 557 4845 to arrange a repair whether your product is in or out of warranty. The technical team will analyze your issue in advance of the engineer visit so they can order the replacement parts they are likely to need. You must provide the E-Nr number and FD number from the rating plate on your appliance so that they can identify the parts. Call to arrange an appointment and get a quote for the repair costs. There is a flat fee of £99 covering call-out and labour, plus the cost of the replacement parts used. The repair or replacement might be free if it’s covered by the warranty. You will still have to pay if the engineer finds no faults.

Care & Spare Parts

One of the less fun parts of cooking is cleaning, but it is necessary to use safe and effective products to keep your NEFF appliance working well and looking good. This is why NEFF directly sells cleaning and care products for their appliances, as well as descalers and water filters. You can also buy some accessories to enhance your use of the appliance, such as bulbs, trays, hob rings, pans, cutlery baskets, and cables. If you need to identify and order a spare part for a repair, call 0843 557 4845 with your E-Nr number for assistance. You can call this number if you have any enquiries about product maintenance or pieces. Call for help with orders from the online NEFF store.

Complaints

For complaints regarding orders, deliveries, or returns, you should always contact the dealer you bought the new appliance from directly. You can contact NEFF to complain if you bought products directly from them, or if there is a manufacturing problem with a NEFF product. Call 0843 557 4845 to make a formal complaint to NEFF about their products and services. Complain about faulty parts or poor repairs, especially if you have an ongoing issue with an appliance not working. If engineers or advisers do not deliver the service they are supposed to, you can complain about this. If they refuse to help you further, take your issue to the Consumer or Dispute Resolution Ombudsman.

Other Ways to Contact NEFF

NEFF has social media pages on Facebook and on Twitter to share their passion for cooking. You can use these platforms to contact NEFF about your appliances. If you know the product you intend to buy, you can locate the nearest NEFF appliance dealer online in order to contact or visit them. NEFF does not offer a direct e-mail address for customers, but there are multiple contact form options on the website. You can submit forms for pre-purchase advice, post-purchase help, replacement parts, or feedback and complaints. You will usually need to provide the E-Nr number from the product’s rating plate. BSH Group’s head office in Munich does have a public e-mail address, which is [email protected]. If you want to write to them in the UK, you can post letters here:

Department
Address
UK Head Office
NEFF GmbH
BSH Home Appliances Ltd
Grand Union House
Old Wolverton Road
Wolverton
Milton Keynes
Buckinghamshire
MK12 5PT
United Kingdom




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DISCLAIMER
Number Direct is a telephone directory and call routing service and is not connected to Neff. The direct contact number for Neff can be found in the public domain or on their official website.